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This hotel is situated in a well-known area next to West Lake and near to the Ho Chi Minh Mouselium. The centre of Hanoi is some 4 km from the hotel, whilst attractions such as Hàng Gai Street (5 km), the Thang Long Water Puppet Theatre (5 km), the Literature Temple (3 km) and Hoan Kiem Lake (5 km) are all in the near vicinity. Guests will enjoy shopping for lacquer ware, ceramics, silver and embroidery along the district’s tree-lined avenues.
23 suites, 36 apartments and 294 double rooms are located on 20 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A business centre with fax machine, projector and photocopier is available. Events such as conferences, symposia, lectures etc., but also simple day-to-day business, can easily be arranged with the help of the secretarial service and the conference service.
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony or terrace is among the standard amenities in the rooms. All rooms are carpeted and include a double bed or a king-size bed. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. Sport and leisure facilities at the hotel include a gym and yoga. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.
Dining facilities include a restaurant (with high chairs), a breakfast room, a café and a bar. The hotel offers a wide range of catering options. Bed and breakfast and all-inclusive can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.
1 Thanh Nien Road, Ba Dinh District
Check-in from 2:00 PM · check-out by 12:00 PM
Very Good
2696 reviewsUser: Supriya M
Trip type: Business
Appreciation for Tom
I would like to sincerely appreciate Tom for his outstanding service during my stay. He was professional, friendly, attentive, and always willing to help with a smile. His positive attitude and dedication made my experience much more enjoyable. Tom went above…
User: B474XZmarkh
Trip type: Business
Perfect Hotel for a Business Trip in Hanoi
The Pan Pacific Hanoi truly impressed me during my business trip. The location is excellent, and the view over West Lake is absolutely beautiful. The breakfast selection and dinner were outstanding — both were a real culinary delight.The service was exceptiona…
User: Seasonstravels
Trip type: Family
Runout Old Rooms
We are group of 40 - 20 so called Deluxe rooms, but horrible condition, the Hotel staff is not friendly, you do your own luggage, even for seniors, also rooms are all run down, they worked out in lobby but rooms are very old and need serious renovations, this…
User: Mary R
Trip type: Friends getaway
Disappointing to say the least
This is NOT a four star hotel. The rooms are extremely dated and dirty. Tracks in carpeting outside rooms, leaking sink, grease and dirt on door handles and plates, dust and grime on lighting. Room was supposedly non smoking but it smelled terrible.
User: Hilary H
Trip type: Couples
Great hotel
We stayed here with a 5 star tripadeal group. The hotel exceeded our expectations. From the room to the breakfast it was great and the staff were exceptional. A special shout out to Quan who sold us and kindly activated our new sim cards and assisted us with o…
