Frequently Asked Questions | Travelodeal

Question 1

How to book your holiday?

Accepted Answer

If you would like to speak with someone over the phone, please feel free to call us on 3531 571 2617 and our very efficient Sales team will be more than happy to assist you. Alternatively, you can book online 24/7 by visiting Travelodeal.

Question 2

How to know whether your holiday is successfully booked with us?

Accepted Answer

Once your holiday is booked with us, you will receive a booking confirmation on the email address provided by you and will also receive a call by our Sales team. The email contains your booking reference number and a summary of your holiday arrangements. It is advisable to kindly read through it carefully and contact us immediately if you see anything that appears to be incorrect, including the spelling of passenger names.

If you haven’t received your booking confirmation after the initial 12 hours, then kindly log into Manage your booking section on our website and check the details there. There can be a good chance that the email confirmation may have been wrongly identified as spam, so please check your junk or spam folder before contacting us.

Question 3

What if I don’t receive my booking confirmation email?

Accepted Answer

Once your holiday is booked you will always receive the confirmation email, but at times if you don’t then kindly contact our customer services team on 3531 571 2617. Alternatively, you can login to your travelodeal account where you will find an option download the booking summary PDF and also print the same.

Question 4

What if I don’t receive my booking confirmation email?

Accepted Answer

Once your holiday is booked you will always receive the confirmation email, but at times if you don’t then kindly contact our customer services team on 3531 571 2617. Alternatively, you can login to your travelodeal account where you will find an option download the booking summary PDF and also print the same.

Question 5

Is my holiday booking financially protected with Travelodeal?

Accepted Answer

We are a Member of ATOL and ABTA. All the package holidays we sell are covered by a scheme of financial protection and we will tell you before you book if you are buying a package. For other travel arrangements, please ask us about financial protection. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. For more information please read our Terms and Conditions.

Question 6

When and where will we receive our tickets?

Accepted Answer

Travel documents are usually emailed/dispatched 7 to 10 days before departure or up to 48hrs before departure if your booking was confirmed within 14 days of travelling. If for any reason you’ve not got access to emails and need a copy of your confirmation, you can get a copy of all your documents from Manage My Booking on our website.

In certain circumstances if at times you haven’t received your tickets 3 days prior to your departure, then please do call with your booking reference on 3531 571 2617.

Question 7

What to do if the baggage is missing or damaged?

Accepted Answer

If your baggage is damaged, you should report upon arrival at the airport. Most airlines have a dedicated baggage desk within the baggage claims area. You may receive a Property Irregularity Report (also known as PIR.) You will also need to put in a written claim to the airline within seven days. Having a PIR is no guarantee that the airline will accept your claim. If the airline accept your claim, they may pay for your baggage to be repaired, or may provide replacement baggage. It might be better to claim on your travel insurance as airlines may not pay out the true cost of what a lost, delayed or damaged bag has cost you. There is often a time limit for submitting a claim depending on the policy.

Question 8

How to book flight extras such as seat with extra leg room?

Accepted Answer

To know more about flight extras such as leg room space or flight meals, you can contact respective airlines with the help of below given contact information.

Airlines	Contact Information
Jet2	Contact Jet2.com
Ryan Air	Contact RyanAir
Flybe	Contact Flybe
British Airways	Contact British Airways
EasyJet	Contact Easy Jet
KLM	Contact KLM
Turkish Airlines	Contact Turkish Airlines
Logan Air	Contact Login Air 0344 800 2855 Calling from overseas? +44 141 642 9407
AirFrance	Contact Air France 0207 660 0337

Question 9

What is the baggage allowance for my flight and how do I change it post booking?

Accepted Answer

For those travelling, the baggage allowance will vary depending on the airline you are flying with, also depending on short or long haul, and on your package holiday or your flight only deal. Mostly your airline will allow you to increase the amount of luggage you wish to take with you for a fee. Each airline has its own policy for maximum weight allowance.

To upgrade your hold luggage after booking, you can contact our amendment and cancellation department on 3531 571 2617.

Question 10

What does a holiday package on travelodeal comprises of?

Accepted Answer

It is not necessary that transfers are always included in your holiday, however it can be added during the booking process before confirmation. We always advise our customers to read description for your chosen holiday as further and important information may be given. We also give you an option of adding transfers onto your booking at a later date by contacting our Customer Services team.

There are different types of transfers offered by us that are often cheaper than the tour operators. In such cases we will send you details of where you can board your transfer but just to inform you, we will not have our tour representative with this type of transfer.

Question 11

Are flight meals included?

Accepted Answer

Not all airlines offer in-flight meals. Low cost carriers do not offer the facility to pre-book in-flight meals as they operate trolley services for you to purchase food onboard. A meal/snack is included with scheduled flights such as Emirates and British Airways.

Question 12

How long will it take for the refund to get back to my account?

Accepted Answer

Once the refund is issued by Travelodeal it gets processed instantly. A confirmation email will be sent as your refund or cancellation is processed but it usually takes 1-5 business days for the refund to reflect in your bank account (this depends on how quickly your bank processes refund transactions).

If you don’t see a refund processed please contact our Customer Services Team.

Question 13

How to make payment for my booking?

Accepted Answer

You can call our sales team or after-sales line on 3531 571 2617 to make a payment or make a bank transfer. We provide the facility of bank transfer and card payments. There are no charges for using your debit or credit card for UK customers to complete the payment. For more information about the payment process, you can speak to our customer services team.

Question 14

What payment options are available?

Accepted Answer

We accept card payments and bank transfers only.

The cards we accept are:

Visa Debit
Mastercard Debit
Maestro
Visa Electron
Visa Credit
Mastercard Credit
American Express

Cards are accepted subject to security and fraud checks.

Question 15

Where to confirm pick-up time for my transfer?

Accepted Answer

All the pickup times can be obtained by contacting your transfer provider directly. Such information is easier for them to speak to you directly. Their contact details are very easy to find as it is available on your transfer voucher, which is in your booking documentation. All pick up times are scheduled to ensure that you reach airport well before time to make it to your flight. It is normally only available 48 hours before your flight. If you would like to bring the pickup time forward for any reason, you will need to confirm this with the transfer provider directly when you confirm your pick up time.

Question 16

Can I change my board basis after payment?

Accepted Answer

To change your board basis, you can contact our Sales team on 3531 571 2617 they can quote you the same price which is available online.

Question 17

Do I need travel insurance?

Accepted Answer

Yes, it is indeed needed for anyone travelling outside UK. Travel insurance is a legal requirement and it is recommended if you do not have any insurance cover then you must acquire appropriate cover as soon as possible.

Question 18

Whom to contact in case of any problem while on holiday?

Accepted Answer

If you are currently on holiday and have any issue, our customer service department is open 24/7. You are requested to contact us on 3531 571 2617 and we will try to resolve your problem as soon as possible.

Question 19

What if I have an issue with the Hotel after reaching there?

Accepted Answer

In case of any emergency or inconvenience while residing in the hotel, please contact the hotel management team. It is requested to give them enough time to resolve the issue. Alternatively, feel free to reach out to us as well.

Question 20

I want to change my travel dates?

Accepted Answer

The journey can be amended after the booking, but cannot be guaranteed. Once the reservation has been done, amendments to the journey are subjected to availability. It is advisable to contact our travel experts as soon as possible to avoid any disappointments.

Question 21

Amendment or cancellation in my booking?

Accepted Answer

If you have got any changes to make in your booking, please advise our customer services department on 3531 571 2617. Cancellations can only be accepted in accordance with the terms and conditions of the supplier. Additional charges may apply.

FAQs

FAQs

FAQs