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Kristoff

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Kristoff

locationMaracaibo, Maracaibo

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About KristoffAbout Kristoff

Location

The hotel is located in the most lively financial, commercial and cultural area of the city of Maracaibo.

Facility

Guests have a choice of 300 rooms, including 5 junior suites, 4 apartments, 134 single rooms and 76 double rooms, located in a 6-storey main building and an auxiliary building. Check-in and check-out are possible at any time at the 24-hour reception desk. Amenities include a cloakroom, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include room service, a laundry service, a hairdresser and a coin-operated laundry. Bicycles can be kept in the bicycle storage area.

Rooms

Rooms are equipped with air conditioning. A balcony is among the standard amenities of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms.

Sport

The pool complex, which includes 2 outdoor and indoor pools, is ideal for exercise and active relaxation. Little swimmers can splash around in the children's swimming area. Parasols on the terrace are also available. The pool bar serves a selection of refreshing drinks. There are many ways to relax or stay active at the hotel, including a gym, a steam bath and massage treatments. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A non-smoking restaurant with air conditioning, high chairs and a separate area for smokers is available to guests. Bed and breakfast can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Kristoff Amenities at Kristoff

  • Facilities

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      Air conditioning

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      24-hour reception

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      24-hour check-in

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      Hotel Safe

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      Currency Exchange

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      Cloakroom

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      Lifts

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      Café

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      Newspaper kiosk

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      Shops

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      Hairdresser

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      Bar(s)

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      Restaurant(s)

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      Restaurant(s) with air conditioning

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with high-chairs

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      Conference Room

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      Internet access

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      WLAN access

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      Room Service

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      Laundry Service

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      Bicycle Cellar

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      Car Park

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      Garage

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      Restaurant(s) with smoking area

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      Laundry Facilities

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      Pets

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      Wifi

  • Beauty and Spa

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      Massage

  • Building Information

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      Located on main road

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      Year of construction

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      Year of renovation

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      Annexe Buildings

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      Number of Floors - Main building

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      Garden (m²)

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      Terrace (m²)

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      Number of Rooms (total)

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      Number of Single Rooms

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      Number of Double Rooms

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      Number of Apartments

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      Number of Junior Suites

  • Category

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      Category (Official)

  • Hotel Type

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      City Hotel

  • Meals

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      Breakfast Buffet

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      Lunch Buffet

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      à la carte Lunch

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      Set menu lunch

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      Evening Buffet

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      à la carte Dinner

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      Set menu dinner

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      Special Diet

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      Special Offers

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      Continental Breakfast

  • Payment

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      American Express

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      VISA

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      MasterCard

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      Diners Club

  • Room Facilities

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      Bathroom

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      Shower

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      Bathtub

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      Hairdryer

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      Direct dial telephone

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      Satellite/cable TV

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      Radio

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      Internet access

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      Minibar

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      King-size Bed

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      Air conditioning (centrally regulated)

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      Safe

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      Lounge

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      Balcony/Terrace

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      TV

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      Double Bed

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      Tea/coffee maker

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      Wheelchair access

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Swimming Pool

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      Children's Pool

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      Pool bar

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      Parasols

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      Steam bath

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      Gym

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      Number of Pools

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

175

Very Good

103

Average

36

Poor

14

Terrible

9

Recent Reviews: 337

  • User:Nixklafe neil A

    Trip type:

    Maracaibo is like the Gaita, Abandonada y sin un real.

    rating15 Apr 2023

    The kristoff Hotel at Maracaibo has good services overall all the staff is making a strong effort to keep running all services in good level, there is a reality in Venezuela that we cannot hide, everything is surviving, hotel guest are very low, hotel booking improve on weekend, very poor visitor levels in Maracaibo, the hotel installation is ok maintenance is ok, Quality is ok, food ok, hotel staff in very kind and make you happy more for their commitments to still alive in a chaotic country. Safety around and inside is good in nova days, restaurant around are ok. Nothing is cheap.The only thing that I was fully disagree is with 10% services charge in food and nothing is for employees as tips.Talking about Maracaibo city, look abandoned, just a small areas (bubble) are ok, plenty commercial office and buildings are closed or abandoned, God bless my city,

  • User:happyview

    Trip type: Business

    Best choice in the city

    rating21 Oct 2018

    If youi're looking for a centric-located bussiness hotel, with nicely kept facilities, meeting areas, and nice recreation facilities, look no further. Has a supermarket within one block, a liquor/convenience store in front. Their restaurants are some of the best in town, also their art store has an extensive offer of local artists for really competitive prices. Pool area is the best in town, so it is also excellent for families travelling together. Keep in mind that this is Venezuela, and Zulia region (where the hotel is located) is having hard times in particular, because of power shortages. Staff is well presented, could be more service-oriented, but didn't have any particular issues.

  • User:MoticaP

    Trip type: Business

    Dated and rude receptionist

    rating04 Aug 2018

    I used to stay in this hotel several times. However, I decided now not to, since the receptionist was rude. She made me wait for 40 minutes to take to check a transaction. In Venezuela everything is a queue, the receptionist should have asked me to wait in my room and not standing in front of her office. Everything I asked for was not allowed, like getting a massage in my room. Since apparently guests can’t take visits to their rooms. On the other hand she made me give as deposit 50 usd promising that she will give it back when I leave the hotel. To my surprise the next day, she was not willing to give this money back but wanted me to consume more in the restaurant. The hotel is dated. You can hear the others. The first day I heard a couple making love.Some staff is really friendly though.

  • User:Taulacio

    Trip type: Business

    Good Place to Stay

    rating06 Jul 2018

    HK is well located hotel, close to most of restaurants and comercial places. The room are clean and quite. The pool area is small, they need more tables and chair. You must go earlier if you want a place.

  • User:jvergaram2018

    Trip type: Family

    Be aware of their management poor customer service

    rating26 Mar 2018

    I planned to visit this location during Easter weekend, but work changed my plans and requested a cancellation 24 hours after. since March 6, 2018, I've been engaging with different staff members, departments and what not. Today I was able to reach their administration department where a very rude lady stated that the other departments failed to submit the information and she is doing your job as fast as possible. After providing a detailed statement of all the other interactions that were documented over email, this person finally said the payment will go out today but it wouldn't arrive until next week. Of course, cancellations are a freaking mess everywhere, but lacking information about where the money is, makes hard to understand how such beautiful location is being run.I am definitely looking forward to visiting this hotel once again. Be aware, if you are processing a refund, you will have to stay on top of it.

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