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Jw Marriott Caracas

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Jw Marriott Caracas

locationCaracas, Caracas

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About Jw Marriott CaracasAbout Jw Marriott Caracas

Location

This hotel is located on the Avenue Venezuela close to Mohedano Street and Tamanaco Street in Caracas. There are plenty of restaurants, bars and links to the public transport network within easy reach of the hotel and the beach is 30 km away.

Facility

Guests have a choice of 135 suites and 134 double rooms located in two 17-storey buildings with lifts. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning. The rooms have a king-size bed and a sofa bed. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a stereo system and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Sun loungers and parasols on the terrace invite guests to relax and unwind. There is a poolside snack bar as well. Leisure options at the hotel include a gym, a spa, a sauna and massage treatments. For a fee, guests can also enjoy tennis and golf. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. In addition to breakfast, the hotel also offers lunch and dinner à la carte. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Jw Marriott Caracas Amenities at Jw Marriott Caracas

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

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      Room Service

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      Shops

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      TV Room

    • -

      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Tennis

LocationLocation

Map preview

Around this property:

Bars / Pubs

100 m

Bus Station

100 m

Restaurants

100 m

Train Station

1 km

Golf Course

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1018

Very Good

185

Average

76

Poor

34

Terrible

24

Recent Reviews: 1337

  • User:Travel571947

    Trip type: Business

    Fantastic return to Caracas

    rating19 Mar 2026

    Great experience at the JW Marriott on my latest trip to Caracas. Helpful staff, welcoming atmosphere, great service. The transportation company was exceptionally helpful, airport transfers were flawless and our courteous and attentive drivers got us everywhere we needed to be on time. Glenda of the banquet department was also very helpful and accommodating.

  • User:pratt_warren

    Trip type: Couples

    Avoid, noisy and unreliable service

    rating17 Mar 2026

    Terrible. Party noise on 2 nights was so bad (on 9th floor) that we were finally moved (on final night). We had 2 different visits. Items in storage between these visits were lost or stolen. We tried on 3 consecutive days to get the missing items. Each time we were told 'vamos a averiguar'. They never got back to us. The hotel decor and furnishings are tired. It is not a 5 star hotel. It is showing its age. Really, really poor value for money. The restaurant staff were very nice and polite.

  • User:Arrepiéntete C

    Trip type: Family

    My experience

    rating20 Nov 2025

    An incredible experience! We have stayed at other 5-star hotels in Caracas before, but this one exceeded our expectations. Most of the staff are always very polite and clearly well trained in customer service. Antonella (from reception) was always very willing to help us with all our requests, which are usually numerous due to the standards we maintain in the ministry, but she never once seemed reluctant to help. Her assistance was always genuine and excellent. There were many others who also dedicated themselves to supporting us during our stay at the hotel. I also remember the supervisor Aracelis and others whom I regret not being able to mention... But we really felt at home while we were here. Excellent service! Many thanks for everything to the entire team, and especially to Antonella for her special effort to always help us.

  • User:Gregory M

    Trip type: Business

    Unique and unparalleled

    rating16 Nov 2025

    Dear JW Marriott Caracas Team,I am writing to express my sincere gratitude and congratulations following my recent stay, which concluded today, Tuesday, November 18th. My experience, from last Wednesday until now, was genuinely delightful, characterized by sophistication, professionalism, and deep humanity.The entire team demonstrated remarkable professionalism and discipline, coupled with incredible sensitivity. I wish to specifically recognize:* *Antonella:* For her incredibly good and attentive service.* *Carmen (Security Team):* For ensuring a safe and pleasant environment.* *Alcides (also known as Euclides) (Barista/Kitchen):* For the excellent attention received at the bar and in the kitchen area.Thank you all for making my stay so memorable. I look forward to returning soon!Warm regards,Gregory Mendoza, security team of the prophet of God, Dr. David Ower and Citizen Security Team of the Miranda government office.

  • User:Odyssey36383700124

    Trip type: Solo travel

    "Genuinely Service- Oriented Team

    rating06 Nov 2025

    It was my first trip to Caracas - a very unique and somewhat strange city. I didn't realize how difficult it would be to exchange money; there are no money changers, and most shops don't accept US $100 bills or give smaller notes easily.I was very lucky to meet Ms Antonella Chacin from Concierge. She went above and beyond to help me get smaller bills and local SIM card. She also advised me on local attractions, arranged a car and driver, and even provided details for visiting Angel Falls.Antonella was incredibly helpful and friendly, always making sure I had everything I needed.Her professional service truly stands out.Another person worth mentioning is Ms Carmen from Housekeeping. She was cheerful, attentive, and always ready to assist with anything I required in my room.Although the hotel itself is a bit outdated - which is understandable given the current political situation and lower business volume - the staff more than make up for it. The entire team is friendly, genuine, and truly helpful.They are the real gems of this hotel, making my stay both comfortable and memorable.Thank you for the wonderful service!

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