Days Inn by Wyndham Liverpool/Syracuse

Recent Reviews: 507

• User:karenoK8141DZ

  Trip type: Family

  Disappointing stay

  06 Oct 2025

  There were marks and scuffs all over the walls . The door had dents all over it , and the dead bolt was clearly broken due to someone pushing it in. While the sheets on the bed were clean , the beds were not made and housekeeping staff did not come to room in our two night stay that we could see . The bathroom was gross with mold on faucets and dirt and stains on walls . There was garbage and discarded parts from car ( actual seat from car) sitting outside of other units . Overall this was not worth the almost 300 paid for two nights .

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• User:DavePhilp

  Trip type: Solo travel

  Worst Hotel Stay in Memory

  06 Oct 2025

  My 3-day stay definitely ranks as the worst hotel stay in many many years of traveling across the USA. Hotel was dirty, including both public spaces, outdoor spaces and most critcal - the guest rooms. Carpet and floors not clean, desk and furniture dusty and stained. Housekeeping service did not exist for all 3 days - was informed by 1 employee that they are "under-staffed" - which does not excuse over-charging for a room and no sevices due to Family Weekend at nearby Syracuse University. Was forced to visit the front desk late at night twice to ask for fresh towels, and then stay awake to wait for delivery. Used towels just sat in corner of room along with trash that was not emptied. Television did not function - received only 1 station [supposedly due to a new cable system not installed properly]. Telephone did not work either - so could not call housekeeping or front desk. Front desk disinterested in taking care of issues and had no answers. Requested a manager and was given an email address - no response thus far to initial 2 messages.

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• User:JosephG2895

  Trip type: Couples

  DO NOT STAY HERE!

  07 Jun 2025

  Pulled into the parking lot and there were just people milling around. Very sketchy. Trash piled up outside rooms. Could not find where to check in. A lot of the units seemed to be closed. Very scary to even be in the parking lot. Drove quickly out of there and called Chase Travel to see if we could cancel our reservation which they did. Would have taken the hit on the money lost if necessary. Stayed at a Wyndham across the street which was somewhat better. Days Inn Liverpool Syracruse , Owner at Days Inn by Wyndham Liverpool/Syracuse, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Days Inn by Wyndham Liverpool. We sincerely appreciate your comments and value your input.Please rest assured that we take your observations seriously and are committed to making the necessary improvements to enhance the quality of our services. Your satisfaction is very important to us, and we continuously strive to provide a more comfortable and enjoyable experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind regards,Guest RelationsDays Inn by Wyndham Liverpool

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• User:zeezar

  Trip type: Family

  Beware.

  11 May 2025

  I did not end up staying the night, but I am rating my check in experience. I booked a room in February through a third party. I received a confirmation from Wyndham Hotels immediately after making my reservation and another one on the day before my reservation. Everything was all set. The day of my stay, I pulled into the parking lot, expecting to check in. The place looked closed. The property did not look maintained. I did not see what the rooms looked like, but if the outside's not being maintained, I would be concerned. There was a gentleman lying on the sidewalk, seemed to be napping or passed out. There were other people just kind of milling about. We circled around several times trying to find out where to check in. I called the phone number on my emailed confirmation and it went to a recording saying that the number had been changed or disconnected. We did eventually find the office and I hopped out to investigate. The "lobby" was dark and dingy. No one was sitting at the desk. When I rang the bell a woman did pop up to assist me. When I mentioned that the phone number on my reservation was not in service, she said she called it and it's fine. She confirmed my name and stated that my reservation had been cancelled due to a declined Credit card from the third party reservation. It could be possible that my new credit card was not updated on a site I rarely use. I understand that, but she told me the hotel called me several times and that they also left a voice message. There is no record of a voice message on my phone or any calls coming in from this area code. There was no mention of this issue in the email confirmation I received the day before. I asked if other rooms were available and she said yes, but at a much higher price. Interesting. At that point I felt like I dodged a bullet anyways and went on my way. We were fortunate to get a room at the Staybridge Suites, right down the street. It' worked out much better. Days Inn Liverpool Syracruse , Owner at Days Inn by Wyndham Liverpool/Syracuse, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Days Inn by Wyndham Liverpool. We sincerely appreciate your comments and value your input.Please rest assured that we take your observations seriously and are committed to making the necessary improvements to enhance the quality of our services. Your satisfaction is very important to us, and we continuously strive to provide a more comfortable and enjoyable experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind regards,Guest RelationsDays Inn by Wyndham Liverpool

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• User:Sandyacresny

  Trip type: Couples

  CLEAN AND COMFORTABLE DAYS INN!

  08 Apr 2025

  We made a last minute decision to see a showing Syracuse a little over an hour from home. Thought we would stay at our go to downtown. Not a single hotel room was available that night except for one at $675. Almost decided to bag our night. My guy convinced me to book a room at this Days Inn with the reasoning that at least it would be an adventure if it was bad. Super happy to find clean updated rooms and nice staff at the front desk! We were a less than a 10 minute Uber from our venue, Middle Ages Brewing. Good bed and super hot shower! Bonus - the awesome ice cream choices in the lobby at the end of our late night!!! What a great bargain, this may give us more opportunity to enjoy what Cuse has to offer!!! Days Inn Liverpool Syracruse , Owner at Days Inn by Wyndham Liverpool/Syracuse, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Days Inn by Wyndham Liverpool. We sincerely appreciate your comments and value your input.Please rest assured that we take your observations seriously and are committed to making the necessary improvements to enhance the quality of our services. Your satisfaction is very important to us, and we continuously strive to provide a more comfortable and enjoyable experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Kind regards,Guest RelationsDays Inn by Wyndham Liverpool

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