Hilton Garden Inn
60 +PHOTOS
62+ photos
This hotel warmly welcomes guests in Norwalk.
560 Main Ave
Check-in from 4:00 PM · Check-out by 11:00 AM
560 Main Ave
Check-in from 4:00 PM · Check-out by 11:00 AM
Very Good
999 reviewsUser: svan1
Trip type: Couples
Hilton Garden Inn Norwalk
The front desk staff very friendly, extremely patient and accommodating as we needed to change rooms. Location is convenient. Otherwise rooms are in need of update. One elevator bank not working. Carpets in need of deep cleaning. No coffee available until morning breakfast when requested at hotel restaurant at only 6pm in the evening. Gym is nominal. Didn’t use pool. This hotel will meet basic nee… The front desk staff very friendly, extremely patient and accommodating as we needed to change rooms. Location is convenient. Otherwise rooms are in need of update. One elevator bank not working. Carpets in need of deep cleaning. No coffee available until morn…
User: David H
Trip type: Family
Terrible experience
DO NOT BOOK THIS HOTEL!! This was by far my worst experience with a Hilton hotel. On the first day, the WiFi didn’t work. The next morning, there was no hot water and I had to take a cold shower. The entrance door at the far end of the hotel was unlocked for our entire stay. The one working ice machine on the 2nd floor stopped working on the second day of our stay. I did a load of laundry on our l… DO NOT BOOK THIS HOTEL!! This was by far my worst experience with a Hilton hotel. On the first day, the WiFi didn’t work. The next morning, there was no hot water and I had to take a cold shower. The entrance door at the far end of the hotel was unlocked for o…
User: covbridges
Trip type: Couples
Tired rooms need makeover and more attention to detail.
Somewhat sad condition. Outside is nice, but the room left a lot to be desired. Regular Hilton brand fan, but not this time. Room needed paint and other makeovers, new mattress, etc. Bathroom toilet seat was loose enough to come off. Hot water was beyond insanely hot. None of the ice makers had ice and appeared to be disconnected from water. Overall too many issues to ignore. Guest Experience T… Somewhat sad condition. Outside is nice, but the room left a lot to be desired. Regular Hilton brand fan, but not this time. Room needed paint and other makeovers, new mattress, etc. Bathroom toilet seat was loose enough to come off. Hot water was beyond insan…
User: Sherpa09957468418
Trip type: Family
Terrible - Avoid at All Costs !!
The Good:Chris at the front desk was very helpful & friendly.The chef (May 29) was very cheerful and helpful.It was a 2 minute walk to the excellent Oak and Almond.-The Bad:Broken elevator with NO repair work evidenced during our 3 weekday stay.No in-room safes.Premium charges totaling about $250 per night. I’ve had better rooms and breakfasts for $135 per night.Rude service by Michael - the b… The Good:Chris at the front desk was very helpful & friendly.The chef (May 29) was very cheerful and helpful.It was a 2 minute walk to the excellent Oak and Almond.-The Bad:Broken elevator with NO repair work evidenced during our 3 weekday stay.No in-room…
User: James B
Trip type: Family
Worst experience possible
We made our reservation 2mo ths before going and called to asking the pool would be open. They said it would be open April 1st after maintenance. We showed up to check in and the rude and unkempt front desk women told us that they were shut down till the 31st. When I said that was unacceptable the unproffesional barely literate front desk decided to argue with me over a refund for cancelation. The… We made our reservation 2mo ths before going and called to asking the pool would be open. They said it would be open April 1st after maintenance. We showed up to check in and the rude and unkempt front desk women told us that they were shut down till the 31st.…
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