The Pennywell St.Louis Downtown, a Hilton Hotel

Recent Reviews: 469

• User: Sightseer43019722510

  Trip type: Family

  Great customer service

  When we entered our first room, the air conditioning wasn't working. Talked with front desk & maintenance tried to fix it when we were gone for dinner. Upon our return, front desk clerk(can't remember her name) told us that the air conditioning was not fixable, so they gave us another room. She also gave us complimentary coupons for free breakfast for my family and I for the next morning, whic… Read moreWhen we entered our first room, the air conditioning wasn't working. Talked with front desk & maintenance tried to fix it when we were gone for dinner. Upon our return, front desk clerk(can't remember her name) told us that the air conditioning was not fix… Read more

• User: JPRtravels72

  Trip type: Family

  Great location. Highly recommend

  Very cool hotel! Lobby sets the tone. Rooms are clean and nicely done. Front desk team were great! Only complaint is I wish they had a coffee service in lobby without going to restaurant. One tip is maps drops you off on the wrong side of hotel so it is a little loop to get back to valet drop However the location to Arch is perfect and short walk to Busch Stadium General Manager, Guest Services… Read moreVery cool hotel! Lobby sets the tone. Rooms are clean and nicely done. Front desk team were great! Only complaint is I wish they had a coffee service in lobby without going to restaurant. One tip is maps drops you off on the wrong side of hotel so it is a litt… Read more

• User: Melodie R

  Trip type: Family

  Very nice hotel not far from the Arch!

  Beautiful lobby and equally beautiful rooms. Clean and modern looking. Parking was a bit tricky since it’s in the city, but it was overall a very comfortable stay! General Manager, Guest Services / Front Office at Hilton Pennywell St. Louis At The Arch, responded to this review Hello, Melodie,Thank you for your thoughtful review and for choosing to stay with us. We’re glad to hear you enjoyed… Read moreBeautiful lobby and equally beautiful rooms. Clean and modern looking. Parking was a bit tricky since it’s in the city, but it was overall a very comfortable stay! General Manager, Guest Services / Front Office at Hilton Pennywell St. Louis At The Arch, res… Read more

• User: Heather B

  Trip type: Couples

  Nice hotel but some minor inconveniences

  We chose this hotel based on it's location to The Arch and the baseball field. We did book the night before, and when we got into STL early check-in and room choice was offered on the app. We chose an upgraded room in the hopes we would have a view of The Arch at night. We were notified that our room was ready, so we checked in. At check in we were told that our room that we chose was not ready an… Read moreWe chose this hotel based on it's location to The Arch and the baseball field. We did book the night before, and when we got into STL early check-in and room choice was offered on the app. We chose an upgraded room in the hopes we would have a view of The Arch… Read more

• User: johnathan a

  Trip type: Business

  First Class Customer Service

  While the accommodations at the Pennywell could use a little TLC, the customer service is what will keep me coming back every time I'm in St. Louis.From Stephanie behind the bar crafting customized Old Fashioneds, to Charlie and the entire valet team making every arrival and departure effortless, the people here truly made the difference. Their professionalism, hospitality, and genuine care turned… Read moreWhile the accommodations at the Pennywell could use a little TLC, the customer service is what will keep me coming back every time I'm in St. Louis.From Stephanie behind the bar crafting customized Old Fashioneds, to Charlie and the entire valet team making ev… Read more