The Pennywell St.Louis Downtown, a Hilton Hotel

Recent Reviews: 469

• User:Sightseer43019722510

  Trip type: Family

  Great customer service

  07 Jul 2026

  When we entered our first room, the air conditioning wasn't working. Talked with front desk & maintenance tried to fix it when we were gone for dinner. Upon our return, front desk clerk(can't remember her name) told us that the air conditioning was not fixable, so they gave us another room. She also gave us complimentary coupons for free breakfast for my family and I for the next morning, which I thought was very nice. Breakfast is $20-$25 per person for the buffet. The rest of the stay went well. Great location to Arch & Busch Stadium. General Manager, Guest Services / Front Office at Hilton Pennywell St. Louis At The Arch, responded to this review Hello Sightseer43019722510,Thank you for sharing your experience with us. We’re grateful you brought the air conditioning issue to our attention and appreciate your patience while our maintenance team attempted a repair. When a resolution wasn’t possible, we’re glad our front desk team could move you to a new room and extend complimentary breakfast as a gesture of care.It’s wonderful knowing you enjoyed the remainder of your stay and found our location near the Gateway Arch and Busch Stadium convenient for your plans. We aim to offer thoughtful solutions whenever challenges arise, and your feedback helps us to keep delivering attentive service.Should St. Louis bring you back this way, we’d be honored to welcome you again.Warm regards,The Pennywell Team

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• User:JPRtravels72

  Trip type: Family

  Great location. Highly recommend

  26 Jun 2026

  Very cool hotel! Lobby sets the tone. Rooms are clean and nicely done. Front desk team were great! Only complaint is I wish they had a coffee service in lobby without going to restaurant. One tip is maps drops you off on the wrong side of hotel so it is a little loop to get back to valet drop However the location to Arch is perfect and short walk to Busch Stadium General Manager, Guest Services / Front Office at Hilton Pennywell St. Louis At The Arch, responded to this review Hello,Thank you for sharing such thoughtful feedback about your recent stay with us. We’re glad our historic lobby and well-kept rooms made a strong impression, and it’s wonderful to hear our front desk team helped you feel welcome.We appreciate your note about the desire for lobby coffee service. We understand that easy access to coffee is important and will keep your suggestion in mind as we review guest offerings. Thank you also for mentioning the navigation challenge—as the entrance is on Olive Street, we know map routes can occasionally cause a detour. We’ll keep working to make arrival smooth for all our guests.It means a lot to be part of your St. Louis experience, especially given our proximity to favorite local sights. We’d be happy to see you again whenever your travels bring you back.Wishing you many more memorable journeys ahead.

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• User:Melodie R

  Trip type: Family

  Very nice hotel not far from the Arch!

  25 Jun 2026

  Beautiful lobby and equally beautiful rooms. Clean and modern looking. Parking was a bit tricky since it’s in the city, but it was overall a very comfortable stay! General Manager, Guest Services / Front Office at Hilton Pennywell St. Louis At The Arch, responded to this review Hello, Melodie,Thank you for your thoughtful review and for choosing to stay with us. We’re glad to hear you enjoyed our lobby’s charm and found your room clean and comfortable. Urban parking can be a challenge, so we appreciate your patience and feedback. We hope we’ll have the opportunity to welcome you again when your travels bring you back to St. Louis.Warm regards,The Hilton Pennywell St. Louis at the Arch Team

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• User:Heather B

  Trip type: Couples

  Nice hotel but some minor inconveniences

  17 Jun 2026

  We chose this hotel based on it's location to The Arch and the baseball field. We did book the night before, and when we got into STL early check-in and room choice was offered on the app. We chose an upgraded room in the hopes we would have a view of The Arch at night. We were notified that our room was ready, so we checked in. At check in we were told that our room that we chose was not ready and hadn't been cleaned yet. We were told we needed to pick a different room. Once in our room we noted it was very warm (78 degrees), so we adjusted the air. After we visited The Arch and returned to the room it was still very warm. The hotel sent an engineer up to look at the air conditioning, and hour later it still was not cooler (still 78). We were offered a room change, and that room was much cooler. The hotel was very nice, and clean. The staff were also very kind and helpful! There were some minor things coupled with the other hiccups that made our stay less enjoyable. - One elevator was not working.- Restaurant was closed for a private event without warning/notification (we were offered a menu, but asked to sit in the lobby and read the menu as we could not even be in the restaurant/bat at all.) - Ice machine was not working**NOT on the hotel- but there was a lot of construction on the street and made parking in the parking ramp a little challenging, it took about 20 minutes with traffic to get out of the ramp and back in-front of the hotel to pick up our bags.** General Manager, Guest Services / Front Office at Hilton Pennywell St. Louis At The Arch, responded to this review Hello, Heather,Thank you for sharing your thoughtful feedback and for choosing us for your visit near the Arch and baseball field. We’re glad you found our staff welcoming and your room clean, but we’re sorry for the inconveniences that impacted your stay.We understand how disappointing it must have been to arrive early, select an upgraded room in advance, and then face a delay upon check-in, especially after receiving notification it was ready. Thank you for your patience as our team worked to find a comfortable solution when the air conditioning in your first room didn’t resolve as expected. We will use your comments as a reminder to double-check readiness and climate comfort in our rooms.We sincerely apologize for the elevator outage and the inconvenience with the restaurant closure for a private event. We realize these unexpected changes affect your experience, especially when communication could be clearer. Our team is reviewing how we post updates about temporary changes to outlets like Pennydrop so guests aren’t surprised. We’re also checking on the ice machine downtime to make sure these gaps are addressed more promptly.Thank you for understanding that the street construction and ramp delays were outside our control, though we realize how that compounded the start and end of your visit. We appreciate you mentioning it for the benefit of other travelers.If you have further details you’d like to share or if there’s anything more we can assist with from your stay, please reach out to us directly. We hope to earn another opportunity to provide you with a smoother, more enjoyable experience next time St. Louis calls.Warm regards,The Pennywell Team

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• User:johnathan a

  Trip type: Business

  First Class Customer Service

  16 Jun 2026

  While the accommodations at the Pennywell could use a little TLC, the customer service is what will keep me coming back every time I'm in St. Louis.From Stephanie behind the bar crafting customized Old Fashioneds, to Charlie and the entire valet team making every arrival and departure effortless, the people here truly made the difference. Their professionalism, hospitality, and genuine care turned a good stay into a memorable one.If I were rating the team alone, they'd earn 5 stars without hesitation.Thank you all for taking such great care of me during my stay. You are a shining example of what great customer service looks like. General Manager, Guest Services / Front Office at Hilton Pennywell St. Louis At The Arch, responded to this review Hello, Johnathana532,Thank you for sharing such thoughtful feedback about your experience with us. We’re grateful to know that our team, especially Stephanie at Pennydrop and Charlie in valet, made your stay so memorable. Your recognition of their professionalism and genuine hospitality truly means a lot to us.We hear your note about accommodations needing a bit of TLC. While our historic setting offers unique character, we’re always working behind the scenes to ensure comfort and quality and have shared your comments with our leadership. If there’s ever a specific detail we can address or a way we might better support your future visits, please feel free to reach out to us directly.It’s an honor to be your go-to in St. Louis. We hope you’ll return anytime you’re passing through—the team will be delighted to welcome you back.With appreciation,The Pennywell St. Louis at the Arch Team

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