The Cupertino Hotel

Recent Reviews: 1808

• User: Elsa A

  Trip type: Business

  Expensive Hotel that feels like a cheap Motel

  Terrible experience.First room offered - Shower head was clogged and barely water came outBreakfast was the same all weekSecond room offered - bedsheet were dirty (weird black and red stains all over the while bedsheet), reported it they were only able to offer me a duvet to sleep over that night while they had another room available. Third room offered - bedsheets dirty, requested to change the b… Read moreTerrible experience.First room offered - Shower head was clogged and barely water came outBreakfast was the same all weekSecond room offered - bedsheet were dirty (weird black and red stains all over the while bedsheet), reported it they were only able to offe… Read more

• User: Daminna S

  Never again!

  Rude front desk staff, dirty carpet, dirty sheets, no lotion in dispenser, no bottled water, no gym. 1 positive happy hour attendant was nice. General Manager, Guest Services / Front Office at Cupertino Inn Hotel, responded to this review Dear Valued Guest,We sincerely apologize for the level of service you experienced at the front desk, as this does not reflect the standard we strive to prov… Read moreRude front desk staff, dirty carpet, dirty sheets, no lotion in dispenser, no bottled water, no gym. 1 positive happy hour attendant was nice. General Manager, Guest Services / Front Office at Cupertino Inn Hotel, responded to this review Dear Valued Gues… Read more

• User: Sunshine68704

  Trip type: Family

  STAY ELSEWHERE!

  I reserved 3 nights for my son and I in January through Hotel Planner, and the agent gave in-accurate information. We drove 8 hours to get there and the hot tub did not work; the pool was supposed to be heated, and we were told there was a fitness center. I also requested an early check-in, 2pm, and was told it would be a $40 charge, and the hotel was empty! After going to a dark and outdated room… Read moreI reserved 3 nights for my son and I in January through Hotel Planner, and the agent gave in-accurate information. We drove 8 hours to get there and the hot tub did not work; the pool was supposed to be heated, and we were told there was a fitness center. I al… Read more

• User: Jeffrey N

  Great Experience

  The experience was very good. The coffee maker in the room did not work and I did notify the front desk. Not a big deal. The overall experience was great. Enjoyed the breakfast as well. We were in town for my father-in-law's funeral. Our experience with this hotel was one less thing to worry about.Thank you and God bless. General Manager, Guest Services / Front Office at Cupertino Inn Hotel, re… Read moreThe experience was very good. The coffee maker in the room did not work and I did notify the front desk. Not a big deal. The overall experience was great. Enjoyed the breakfast as well. We were in town for my father-in-law's funeral. Our experience with this h… Read more

• User: Wesley H

  Motel not Hotel.

  The photos are as outdated as the rooms. If you arrive before the"check-in time" of 4:00 you will be asked to pay an additional $40.00 to get your room key (even though your room is ready and available.) Rooms are outdated, beds lumpier than the pillows. I would equate this to a bargain Motel - else you will be disappointed. General Manager, Guest Services / Front Office at Cupertino Inn Hotel,… Read moreThe photos are as outdated as the rooms. If you arrive before the"check-in time" of 4:00 you will be asked to pay an additional $40.00 to get your room key (even though your room is ready and available.) Rooms are outdated, beds lumpier than the pillows. I wou… Read more