Embassy Suites by Hilton Phoenix Scottsdale

Recent Reviews: 1941

• User: Brent K

  Trip type: Business

  Tired, in need of an update. Stay elsewhere.

  17 Jul 2026

  I have been staying at this hotel on and off for business for at least 15 years and sadly in continues to deteriorate. The bed is so worn and sloped to the side I thought I might fall out. The tub is peeling and worn out in multiple places. Zero wash cloths, I checked with my colleagues and they had zero wash cloths as well, no hot water in the morning. And of course, no water pressure anyhow. I w… Read moreI have been staying at this hotel on and off for business for at least 15 years and sadly in continues to deteriorate. The bed is so worn and sloped to the side I thought I might fall out. The tub is peeling and worn out in multiple places. Zero wash cloths, I… Read more

• User: Ashlee C

  Trip type: Family

  Customer Service lacking

  05 Jul 2026

  First, I want to say that most of the front desk staff were friendly and welcoming. Unfortunately, that was one of the few positive parts of my stay.Before checking in, we ordered food from the restaurant and ate there. The young woman working there was not very friendly, which wasn’t a great first impression.Check-in went smoothly, and our room was what we had paid for. However, after returning t… Read moreFirst, I want to say that most of the front desk staff were friendly and welcoming. Unfortunately, that was one of the few positive parts of my stay.Before checking in, we ordered food from the restaurant and ate there. The young woman working there was not ve… Read more

• User: janieCrawleyUk

  Trip type: Couples

  We will be back ,soon I hope

  12 Jun 2026

  We’ve stayed here many many times and we’re always happy to be back ..It’s our chill out place .Sit by the pool and love the view .We have a golf course / Mountain View every time .Nice touch is the firepit which we did sit at as it was unexpectedly chilly end of April . The managers reception was fabulous with grazing boards every night .. It was very popular .The very best of this hotel can be f… Read moreWe’ve stayed here many many times and we’re always happy to be back ..It’s our chill out place .Sit by the pool and love the view .We have a golf course / Mountain View every time .Nice touch is the firepit which we did sit at as it was unexpectedly chilly end… Read more

• User: Mani S

  Trip type: Business

  Wifi was unavailable for 2 days.

  22 May 2026

  Beware for business travelers, wifi was out for 2 days.This is my second time staying here on a business trip. The hotel is not bad needs a renovation but rooms are spacious and is close to where I come in from work. One thing that needs drastic improvement is customer service, some folks are friendly especially the lady cooking the eggs. But the reception staff are a hit and miss especially with… Read moreBeware for business travelers, wifi was out for 2 days.This is my second time staying here on a business trip. The hotel is not bad needs a renovation but rooms are spacious and is close to where I come in from work. One thing that needs drastic improvement is… Read more

• User: sunshinegurrl

  Trip type: Family

  Great rooms for family travel!

  31 Mar 2026

  We were a family of 3 adults 2 children.Having the separate areas to sleep, with bathroom entrance on both sides. It was very accommodating. Having the microwave and mini fridge were great too. The grounds seemed well maintained including pool. The pool was quite busy, so if you didn’t grab a lounger early you may not be sitting by the pool. The cooked to order breakfast is great Omelette’s made y… Read moreWe were a family of 3 adults 2 children.Having the separate areas to sleep, with bathroom entrance on both sides. It was very accommodating. Having the microwave and mini fridge were great too. The grounds seemed well maintained including pool. The pool was qu… Read more