Cambria Hotel Phoenix Chandler - Fashion Center

Recent Reviews: 101

• User:keithkarma

  Trip type: Solo travel

  Questionable Management & Practices

  10 Mar 2026

  My reservation was made by Mayo Clinic, & they were paying for my stay also. When I arrived, on 3/1/26, I was asked for a credit card, when I asked why, I was told it was just for a $100 hold, in case there were any damages, when I checked out it would be credited back to my card. That never happened. I was immediately charged $640.10, when I checked in, then card was charged another $640.10, on 3/4/26 when I checked out. I noticed the charges on 3/5/26. I called & spoke to Gigi, she said she has no idea why “they” did that she could see where it was supposed to be charged to Mayo. So she was crediting my card for both charges. Only 3/1, was credited, immediately. I had to call a total of 3 times before the 2nd one was credited. The 2nd time I called, the lady that answered the phone wouldn’t let me talk to Gigi, she never asked who I was, she just asked if I was double charged for my stay, like it’s something that happens regularly. When I arrived, my room was dirty, floor hadn’t been swept, or mopped, the sheets had not been changed on the bed. I didn’t call to complain, until I noticed that there was long black hair all over the shower floor, & there were 3 coffee cups lids, 1 unwrapped, 2 wrapped but stuck together with something sticky that was all over the counter by the coffee maker. They sent Jack Head of housekeeping, to clean, (he was the nicest person I met while there). They gave me points on my Hilton account & a free breakfast, but this was all before I knew they had charged me for the stay, & then double charged me, for something that MAYO clinic was paying for. I don’t know what kind of scam this hotel is running but evidently I’m not the only one who has had issues. The only other good thing besides Jack, was the breakfast I had was excellent.

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• User:DrMFoo

  Trip type: Couples

  Non-functional rooms created by crazed designers!

  06 Mar 2026

  It’s clean and comfortable, the food is good. It was ideally situated near the Musical Instrument museum and many restaurants. The staff were very pleasant and helpful. But crazed designers were set loose in creating our non- functional room, which was inappropriate for seniors or anyone with bad knees, a normal neck or shorter people. I wanted a disability room but they were sold out. ( Hilton, please include more of these rooms.)The room was dark, with only two small lamps plus a linear mood light in the desk divider/headboard. No bedside lamps, so forget reading print material. The woven plastic blind cord controls could only be reached by kneeling on a sofa to adjust them. Nope, not of you’ve got bad knees! Plus my husband couldn’t find the blackout cord so he’s piling pillows above the sofa trying to block out the light. The place was fairly recently remodeled but one of the bottom cord stays was already broken so the two cords were tangled together. The TV is at a 90 degree angle from the bed: not comfortable or ergonomic for anyone. No designated place to put your luggage unless you use the low couch. Then you have no place to sit. There was a low square bench in the office area but I had other fragile things to put on it. The hotel has no luggage racks available. The bathroom is spacious but the light is dim if trying to look in the 3’ distanced mirror for pierced earring insertion: it’s difficult. The square rain shower fixture is about 7’ up and parallel to the ceiling. I’m ~5’3”. So the fixture is about 2’ from my hair and even farther from my nether regions. How does one rinse the soap off well? Why can’t they give guests what they want, which is a night light in the bathroom, racks or shelves for luggage, a shower fixture with a directional spray, an ergonomic TV? And a bidet if I was wishing for the ultimate. I wouldn’t choose to stay here again.

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• User:JRMADA

  Trip type: Couples

  Dreadful Stay!!!

  09 Aug 2025

  Unfortunately we stayed here one night which was enough to convince us to never return. Being an Honors member and wishing to stick with member loyalty, we chose this place for a 1 night stay and immensely regret it. First, the air conditioning did not work (114 F/45 C day in Phoenix) in the original room given to us, so we had to change rooms to the opposite side of the building. Second, the mattress on the bed (second room) was so worn, that it sunk in the middle making for a very uncomfortable sleepless night. We contemplated just sleeping on the floor if it was cleaner. Third, the room was very noisy as the property is situated at the edge of FWY 101, and the walls and window are clearly not very well insulated for sound. The towels had a bad smell. The A/C barely cooled the room although it was set to 69 deg F. The toilet tank water ran all night with a small leak adding to the soundtrack coming from the freeway. Our bodies ache from the worn out mattress... As we were parking the car to check in, we saw the pay to park sign, so we asked the front desk if we had to pay for parking, and we were told that not yet, but coming soon within the next month or so. One more reason to avoid this place (feels like nickel and dimming). But the crowning moment came when at 2PM ( we checked out at 7:10AM and left the property), I got a charge on my credit card for breakfast around 10AM or so... When I called the front desk to ask for an explanation of the charge for a breakfast we never had, I was told that a refund was going to be processed and a new invoice sent. As I write this that has not happened. Avoid this place! You deserve better! General Manager, Other at Hilton Garden Inn North Phoenix Scottsdale, responded to this review Thank you for taking the time post about your experience, JRMADA. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager Gigi M. Thank you.

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• User:Christine B

  Trip type: Solo travel

  Not For Sleeping

  16 Mar 2025

  After traveling for 12.5 hours, it was not fun to get a room right next to the gym and have dropped weights wake you up at 0500. Then to transfer rooms and get stuck with an adjoining door. Those "neighbors" started talking at 0500 and they are, literally, right next to your bed. The shower floor and drain looked like athlete's foot. Management could care less. Could have been a nice stay but at $300 a night....go somewhere else. General Manager, Other at Hilton Garden Inn North Phoenix Scottsdale, responded to this review Thank you for taking the time to share your feedback with us about your stay, M707SNchristineb. We strive to provide a relaxing environment free of distractions and apologize for the noise that you experienced. Please feel free to reach out to the hotel directly if you would like to discuss this issue further offline. We hope to have you back soon.

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• User:Debora B

  Trip type: Couples

  Comfortable stay. Great location!

  25 Dec 2024

  Comfortable and spacious rooms, good price, excellent location: five minutes from the Museum of Musical Instruments and Desert Ridge Mall. Very good breakfast, choice from the menu. No breakfast nor housekeeping on Christmas Day. Very nice common areas to chill out, read, have a drink at the bar.