Holiday Inn Express & Suites South Lake Buena Vista

Recent Reviews: 425

• User: Victoria L

  Trip type: Family

  Room was Filthy!

  I booked a room with 2 beds, but when we arrived the front desk told us they were booked and upgraded us to a king suite which means 2 of us would be sleeping on the flimsy pull out couch (not an upgrade). The room floors we filthy and sticky. The towel rack was breaking a part so our towels kept falling on the ground. The closet was missing a hinge so it could not close fully and was hanging for… Read moreI booked a room with 2 beds, but when we arrived the front desk told us they were booked and upgraded us to a king suite which means 2 of us would be sleeping on the flimsy pull out couch (not an upgrade). The room floors we filthy and sticky. The towel rack w… Read more

• User: Renee K

  Trip type: Couples

  Highly recommend!!!

  The room was very clean and spacious. Their free breakfast buffet amazed me, one of the best I've ever seen! It had many choices like pancakes, waffles, biscuits and gravy, scrambled eggs, and so much more and it all tasted delicious. After a long day of sight seeing we would end the night in the hot tub. The staff was also super friendly and accommodating. We definitely would stay here again.… Read moreThe room was very clean and spacious. Their free breakfast buffet amazed me, one of the best I've ever seen! It had many choices like pancakes, waffles, biscuits and gravy, scrambled eggs, and so much more and it all tasted delicious. After a long day of sight… Read more

• User: GlobeTrotting760724

  Trip type: Couples

  All ladies at the front desk were exceptional! Karina was on point. They were accommodating. I felt very taken care of.

  All ladies at the front desk were exceptional! Karina was on point. They were accommodating. I felt very taken care of as soon as I walked in. Soci Assist, Other at Holiday Inn Express & Suites S Lake Buena Vista by IHG, responded to this review Hi GlobeTrotting760724,We're thrilled to hear about your positive experience with our front desk team, especially Karina. It's wonderful to know… Read moreAll ladies at the front desk were exceptional! Karina was on point. They were accommodating. I felt very taken care of as soon as I walked in. Soci Assist, Other at Holiday Inn Express & Suites S Lake Buena Vista by IHG, responded to this review Hi Gl… Read more

• User: Stephen S

  Trip type: Couples

  Excellent customer service

  We had a wonderful stay, and a big part of that was thanks to the reception Miss Toni . She was extremely kind, welcoming, and professional from the moment we arrived. She took great care of us, always made sure we were comfortable, and helped with everything we needed with a smile. Her positive attitude and attention to detail truly made our stay more enjoyable. Excellent service and hospitality… Read moreWe had a wonderful stay, and a big part of that was thanks to the reception Miss Toni . She was extremely kind, welcoming, and professional from the moment we arrived. She took great care of us, always made sure we were comfortable, and helped with everything… Read more

• User: Relax42466946751

  Trip type: Business

  Home away from hom

  Traveling for business can be difficult at times, this place and their staff always makes you feel at home while you’re away from home. This is my third time here and Mrs Toni is always a pleasure to talk to and extremely helpful. She’s the type of employee that exemplifies WOW customer service. Soci Assist, Other at Holiday Inn Express & Suites S Lake Buena Vista by IHG, responded to this… Read moreTraveling for business can be difficult at times, this place and their staff always makes you feel at home while you’re away from home. This is my third time here and Mrs Toni is always a pleasure to talk to and extremely helpful. She’s the type of employee th… Read more