The Westin New York at Times Square

Recent Reviews: 4290

• User: AlyGo53

  Trip type: Couples

  Nice hotel in the heart of NYC

  We loved this hotel, first time staying in a Westin and it was a great choice, especially for its location. We were luckily upgraded to a corner room for our special occasion, so we could see more of NYC streets, the Hudson River, and other attractions from our window. There is a metro station just across the hotel, but you can walk basically to anywhere as many things are close. This time we went… Read moreWe loved this hotel, first time staying in a Westin and it was a great choice, especially for its location. We were luckily upgraded to a corner room for our special occasion, so we could see more of NYC streets, the Hudson River, and other attractions from ou… Read more

• User: Yun L

  Trip type: Business

  Horrendous shower pressure

  While the location of this Westin hotel is great, the shower pressure is horrendous. Imagine showering from a plant watering can. We called the front desk and an engineer was sent to the room to fix it. The shower head was replaced and the water pressure was only improved very slightly. The engineer said that this is the best it can be. So much for a $500/night stay :( Marriott Hotels, Guest Se… Read moreWhile the location of this Westin hotel is great, the shower pressure is horrendous. Imagine showering from a plant watering can. We called the front desk and an engineer was sent to the room to fix it. The shower head was replaced and the water pressure was o… Read more

• User: Lisa M

  Trip type: Friends getaway

  Great stay

  Very clean roomsConvenient to the subway and broadway plays Loved the ambience Marriott Hotels, Guest Services / Front Office at The Westin New York at Times Square, responded to this review Dear Valued Guest, We are delighted to have met your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting New York. We are excited to continue… Read moreVery clean roomsConvenient to the subway and broadway plays Loved the ambience Marriott Hotels, Guest Services / Front Office at The Westin New York at Times Square, responded to this review Dear Valued Guest, We are delighted to have met your expectation… Read more

• User: Alice M

  Trip type: Friends getaway

  Service that Slays

  This is an older property that's genuinely in need of a refresh — worn carpet, a room door that wouldn't stay closed without a firm shove (a real safety concern), and no elevator key card security, which feels like a significant gap for a Times Square hotel.But the service? It slays.The security team in the lobby is warm and outgoing, and then there's Josh, the breakfast restaurant host. I was out… Read moreThis is an older property that's genuinely in need of a refresh — worn carpet, a room door that wouldn't stay closed without a firm shove (a real safety concern), and no elevator key card security, which feels like a significant gap for a Times Square hotel.Bu… Read more

• User: Michele B

  Trip type: Solo travel

  Noisy, Lacked Quality

  This was my second stay at this hotel. My first stay was great. The room was large and quiet with nice views. This time my room was in Union Tower. Room was dated and not as clean as I would like. The street noise was really bad at 1am. The following morning the noise from the open atrium below was equally bad. As a platinum member i wasn’t given an upgrade and no mention of the destination fee an… Read moreThis was my second stay at this hotel. My first stay was great. The room was large and quiet with nice views. This time my room was in Union Tower. Room was dated and not as clean as I would like. The street noise was really bad at 1am. The following morning t… Read more