The Luxury Collection Hotel Manhattan Midtown



76+ photos
This hotel is located comfortably at the crossroads of culture and commerce in the midtown area; just steps from Central Park (10 minutes' walk), Times Square (15 minutes' walk), the theatre district, the MOMA (10 minutes' walk) and Fifth Avenue shopping (10 minutes' walk).

151 West 54th Street
Check-in from 3:00 PM · Check-out by 12:00 PM

151 West 54th Street
Check-in from 3:00 PM · Check-out by 12:00 PM
Very Good
4972 reviewsUser: US-Traveler2024
Trip type: Business
Third Stay – Disappointing Experience
Returned to The London for my third stay, having stayed here in 2024 as well as at the former Conrad. I have been Ambassador Elite since 2019, so this stay was particularly disappointing in terms of elite recognition.I booked an Urban Suite and was told at check-in that the availability shown on the Marriott Bonvoy app was “not current.” When I pointed out the Marriott website was also showing ava… Returned to The London for my third stay, having stayed here in 2024 as well as at the former Conrad. I have been Ambassador Elite since 2019, so this stay was particularly disappointing in terms of elite recognition.I booked an Urban Suite and was told at che…
User: Rebecca R
Trip type: Friends getaway
Robert is a GEM.
This hotel is lovely, convenient, spotlessly clean, and service was excellent. But this review is about an employee called Robert. I’m unsure of his exact job title. Not to get into private details, but my friend had a personal crisis occur while we were attempting to check in. Once Robert realized what was going on, he helped us get it figured out and escorted us personally to our room (which was… This hotel is lovely, convenient, spotlessly clean, and service was excellent. But this review is about an employee called Robert. I’m unsure of his exact job title. Not to get into private details, but my friend had a personal crisis occur while we were attem…
User: L F
Trip type: Couples
Do not recommend
Do not recommend! From start to finish it was a horrible experience and we should have read the reviews closer to see others experience same as me. Unfortunately, the negative experience put a damper on our vacation that we were looking forward to. Absolutely the rudest front desk, annoyed that we were checking in and when we checked out challenging us on what was already pre paid and trying to o… Do not recommend! From start to finish it was a horrible experience and we should have read the reviews closer to see others experience same as me. Unfortunately, the negative experience put a damper on our vacation that we were looking forward to. Absolutely…
User: SUDHA N
Trip type: Family
Looks pretty on the surface
They did not defeather the bedding despite multiple requests - broken blinds as well in the room. So you can’t have a darkened room.Just hours into a stay the experience could not be worse. I woke up at 4 am itching and the shower would not work. It took half an hour and five transfers and staying on hold three times with the wrong person only to reach a full voicemail to get hold of a manager on… They did not defeather the bedding despite multiple requests - broken blinds as well in the room. So you can’t have a darkened room.Just hours into a stay the experience could not be worse. I woke up at 4 am itching and the shower would not work. It took half…
User: wendyjac288
Trip type: Couples
An exceptional luxury stay in Manhattan!
We had an absolutely wonderful one-night stay at this beautiful luxury hotel, arriving Friday, August 14, and checking out the following day. The entire staff was incredibly professional, courteous, and welcoming. Iwona was especially warm and welcoming at check-in, thanked me for my Marriott Bonvoy Platinum Elite status, and made everything smooth and seamless. Our early check-in and requested 4:… We had an absolutely wonderful one-night stay at this beautiful luxury hotel, arriving Friday, August 14, and checking out the following day. The entire staff was incredibly professional, courteous, and welcoming. Iwona was especially warm and welcoming at che…
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