Springhill Suites New York Midtown Manhattan/Fifth Avenue

Recent Reviews: 1336

• User: Penelope E

  Trip type: Couples

  New York Hotel

  Very disappointed- dingy, frayed and badly stained carpet, lighting needed new bulbs, AC did not work either night despite being reported twice, front desk help was minimal. I am surprised this hotel meets Marriott’s standards.Very disappointed- dingy, frayed and badly stained carpet, lighting needed new bulbs, AC did not work either night despite being reported twice, front desk help was minimal. I am surprised this hotel meets Marriott’s standards.

• User: Fanol N

  Trip type: Couples

  The worst experience ever, they ruined my proposal

  We had to check in at 2 PM on and guess what we ended up checking in 6 PM because somehow they make the room and they gave our room to someone else even though, meanwhile, I have a gold status with a Marriott, the receptionist said that’s for the delay. They would give me a 15,000 point certificate which I never received because I wanted to check into a different hotel. That night I was supposed t… Read moreWe had to check in at 2 PM on and guess what we ended up checking in 6 PM because somehow they make the room and they gave our room to someone else even though, meanwhile, I have a gold status with a Marriott, the receptionist said that’s for the delay. They w… Read more

• User: VINCENZO S

  Trip type: Family

  Well Situated, Badly Maintained

  The hotel is very well located, but unfortunately it suffers from a some lack of maintenance. The rooms are poorly soundproofed – it feels like you’re right on the street. The breakfast area looks outdated, with chairs and sofas covered in stains of all kinds. The front desk staff spend most of their time on their phones, don’t greet guests, and show little empathy.On the positive side, the breakf… Read moreThe hotel is very well located, but unfortunately it suffers from a some lack of maintenance. The rooms are poorly soundproofed – it feels like you’re right on the street. The breakfast area looks outdated, with chairs and sofas covered in stains of all kinds.… Read more

• User: Deb a

  Trip type: Family

  Don't stay there

  This was the most disappointing Marriott property I have ever stayed at. The front desk staff were unprofessional and discourteous, which set a poor tone for the entire visit. The property itself was average at best; the only positive aspect was its convenient location.By contrast, my experience at The Shelbourne in Dublin, Ireland—a truly first-class Marriott hotel—was exceptional. I would strong… Read moreThis was the most disappointing Marriott property I have ever stayed at. The front desk staff were unprofessional and discourteous, which set a poor tone for the entire visit. The property itself was average at best; the only positive aspect was its convenient… Read more

• User: kerissa22

  Trip type: Family

  Perfect stay for a family

  Spent a week here with 2 teens. We opted for the 2 queen beds and had a great view of the empire state building.. great location! Quiet hotel! Breakfast was the usual hotel breakfast..the only issue was the small eating area. You can't even move to get out of your chair or in between seats. After a couple of days, we just brought food to our room because it was so tight. Every staff member was wel… Read moreSpent a week here with 2 teens. We opted for the 2 queen beds and had a great view of the empire state building.. great location! Quiet hotel! Breakfast was the usual hotel breakfast..the only issue was the small eating area. You can't even move to get out of… Read more