Sheraton New York Times Square Hotel

Recent Reviews: 12372

• User: Dan A

  Trip type: Couples

  Still bad after 15 years

  this was our go to hotel for a number of years until about 15 years ago when we realized that everything about the hotel was declining, especially the quality of the service. We stopped using the hotel until yesterday when it was convenient to book there and we thought at least the club, available to titanium members like us, was really good. On check-in we were informed that the club was eliminat… Read morethis was our go to hotel for a number of years until about 15 years ago when we realized that everything about the hotel was declining, especially the quality of the service. We stopped using the hotel until yesterday when it was convenient to book there and w… Read more

• User: MrsSan

  Trip type: Couples

  Fantastic Stay

  This hotel was clean, nice rooms, comfortable beds. The staff were friendly and helpful. There are restaurants in this hotel. One restaurant has a delicious breakfast buffet. This hotel is in walking distance to Time Square, Boardway Theaters, Central Park, restaurants, Radio City Music Hall, Rockefeller Center, shops, and much more. Cabs are right out side the hotel. Great location!!!This hotel was clean, nice rooms, comfortable beds. The staff were friendly and helpful. There are restaurants in this hotel. One restaurant has a delicious breakfast buffet. This hotel is in walking distance to Time Square, Boardway Theaters, Central Park, re… Read more

• User: Nancy K

  Trip type: Family

  Location: 5/5 | Service & Experience: 1/5

  Let me start with the one positive — the location is genuinely great. Being in the heart of Times Square makes getting around New York convenient and easy.That's unfortunately where the good ends.We arrived at 5:30 PM, a full hour and a half past our 4:00 PM check-in time, only to be told our room still wasn't ready. What followed was an agonizing 30+ minute wait in the lobby — with a newborn baby… Read moreLet me start with the one positive — the location is genuinely great. Being in the heart of Times Square makes getting around New York convenient and easy.That's unfortunately where the good ends.We arrived at 5:30 PM, a full hour and a half past our 4:00 PM c… Read more

• User: Mobile09980230061

  Trip type: Family

  Worst Service

  One of the worst guest service and one of the worst housekeeping service Paying resort fees and asking a request if late checkout. Not even bothered And calling since last 1 hours from room . No one is bothered.This is the worse Sharaton I have seen in my life.Posting all in Twitter newyork times and all social media. With photographs Marriott Hotels, Guest Services / Front Office at Sheraton N… Read moreOne of the worst guest service and one of the worst housekeeping service Paying resort fees and asking a request if late checkout. Not even bothered And calling since last 1 hours from room . No one is bothered.This is the worse Sharaton I have seen in my life… Read more

• User: Snapster7

  Trip type: Family

  Fantastic stay

  Great location, walking distance to most of the main sights. Friendly and accommodating staff, efficient lift system. Bar and lounge area light with a nice atmosphere, only criticism there is a period of time where you can’t purchase food or snacks as the Starbucks area shuts but the bar hasn’t opened. Rooms are slightly dated but are spacious, the beds are comfortable. Would definitely recommendGreat location, walking distance to most of the main sights. Friendly and accommodating staff, efficient lift system. Bar and lounge area light with a nice atmosphere, only criticism there is a period of time where you can’t purchase food or snacks as the Star… Read more