Hilton Garden Inn Queens/JFK Airport

Recent Reviews: 1727

• User: robertlF882IC

  Trip type: Couples

  Better off sleeping in your car. AVOID!!

  We left for the airport early so we could get out our room ASAP. My wife asked me if I had checked reviews and I said I felt that I didn’t need to since it was a $315 Hilton room. The place has a Motel6 vibe. From the moment you arrive in the room there is this odd smell. By the time we hit midnight we woke up choking to this putrid rotten egg smell. By the time we got to 5am we couldn’t take it a… Read moreWe left for the airport early so we could get out our room ASAP. My wife asked me if I had checked reviews and I said I felt that I didn’t need to since it was a $315 Hilton room. The place has a Motel6 vibe. From the moment you arrive in the room there is thi… Read more

• User: Sightseer266335

  Trip type: Family

  Check around.

  Room was nice. Location isn’t the greatest. No walkable places to eat. Shuttle was great from the airport. They charged us for smoking in the room which we did not. Called and said I’d have to call back the next day. Jonacie , the manager was out. I saw a couple of reviews stating the same issue. I am working on getting it taken care of, I hope. Also food in restaurant was not the best. But only o… Read moreRoom was nice. Location isn’t the greatest. No walkable places to eat. Shuttle was great from the airport. They charged us for smoking in the room which we did not. Called and said I’d have to call back the next day. Jonacie , the manager was out. I saw a coup… Read more

• User: Jill P

  Trip type: Couples

  Good for overnight

  Worth it for a place to crash overnight for a flight. That’s about it!!! It was clean enough and the bed was comfy. Toilet didn’t flush well. Also room and bathroom smelled like a combo between wet dog and burnt curry. The location is only good because of proximity to JFK. Otherwise nothing is around and Queens is a dump!! General Manager, Owner at Hilton Garden Inn Queens/JFK Airport, responde… Read moreWorth it for a place to crash overnight for a flight. That’s about it!!! It was clean enough and the bed was comfy. Toilet didn’t flush well. Also room and bathroom smelled like a combo between wet dog and burnt curry. The location is only good because of prox… Read more

• User: Sean C

  Trip type: Business

  AVOID AT ALL COSTS ☣️☣️☣️☣️☣️☣️☣️

  They stole $344 from me for smoking. I don’t smoke. When I called for a refund the assistant manager was very rude, said that only the gm could refund me. When I called corporate they contacted the hotel and asked them to refund me. They refused. When I called back to speak with the GM. She’s on vacation. These people will steal from you, treat you like garbage, then keep your money. AVOID THIS HO… Read moreThey stole $344 from me for smoking. I don’t smoke. When I called for a refund the assistant manager was very rude, said that only the gm could refund me. When I called corporate they contacted the hotel and asked them to refund me. They refused. When I called… Read more

• User: Tanner P

  Trip type: Business

  DONT STAY!

  DONT STAY! FALSELY CHARGED $1200 FOR SMOKING FEES EVEN THOUGH I DONT SMOKE OR VAPE. Spoke with Jonaci Mckenzie (Director of Rooms), and she states she cant help. General Manager, Owner at Hilton Garden Inn Queens/JFK Airport, responded to this review Dear Guest,We truly apologize for the frustration caused by the unexpected charge and understand how concerning this situation must have been. W… Read moreDONT STAY! FALSELY CHARGED $1200 FOR SMOKING FEES EVEN THOUGH I DONT SMOKE OR VAPE. Spoke with Jonaci Mckenzie (Director of Rooms), and she states she cant help. General Manager, Owner at Hilton Garden Inn Queens/JFK Airport, responded to this review Dear… Read more