Hilton Garden Inn New York Times Square North

Recent Reviews: 1558

• User: Jen P

  Trip type: Friends getaway

  PERFECT Hilton Hotel - from a 20+ year Diamond Member

  First, I’m a Hilton diamond member for over 20 years and have been to MANY Hiltons. This was one of (if not) the best Hilton. Service was stellar. Whoever manages this hotel should be over management training for all Hiltons. The cleaning staff were so impressive. My floors were swept and mopped daily (so necessary in NYC!). Bathrooms 100% clean daily. Showers and doors even cleaned daily. Beds ma… Read moreFirst, I’m a Hilton diamond member for over 20 years and have been to MANY Hiltons. This was one of (if not) the best Hilton. Service was stellar. Whoever manages this hotel should be over management training for all Hiltons. The cleaning staff were so impress… Read more

• User: Bobby W

  Trip type: Family

  Terrible customer service from managment

  I am a hilton diamond member, with over a decade of hilton stays. The GM of this property (Sandra) , and the front desk person (Karina), clearly, and I mean clearly, do not embrace the customer service that you might have come to expect from Hilton. I was floored with their coldness. If you are a loyal Hilton elite status member, I strongly encourage you find another property in the area. Hilto… Read moreI am a hilton diamond member, with over a decade of hilton stays. The GM of this property (Sandra) , and the front desk person (Karina), clearly, and I mean clearly, do not embrace the customer service that you might have come to expect from Hilton. I was floo… Read more

• User: Alexandra B

  Trip type: Couples

  Excellent Stay

  We recently stayed at the Hilton Garden Inn Times Square, North and could not have had a better experience. We were greeted promptly and kindly by Karina. When she realized that the room type we had booked was somehow not available, she went above and beyond to rectify it, and make sure we were compensated, taken care of, and comfortable with the change.Additionally, when we saw her the following… Read moreWe recently stayed at the Hilton Garden Inn Times Square, North and could not have had a better experience. We were greeted promptly and kindly by Karina. When she realized that the room type we had booked was somehow not available, she went above and beyond t… Read more

• User: seasonal-jamaican

  Trip type: Solo travel

  Excellent short stay with great front desk staff

  Newer hotel with small but very well laid out rooms. Nikky at front desk was extremely helpful before and during stay. Would happily return. Thanks Hilton Garden Inn Times Square North, Owner at Hilton Garden Inn New York Times Square North, responded to this review Good afternoon, Seasonal - jamaican, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our h… Read moreNewer hotel with small but very well laid out rooms. Nikky at front desk was extremely helpful before and during stay. Would happily return. Thanks Hilton Garden Inn Times Square North, Owner at Hilton Garden Inn New York Times Square North, responded to th… Read more

• User: Legendary_1515

  Trip type: Family

  Fabulous experience and amazing customer service!!

  My husband & I had a wonderful weekend in NYC!! Listen this location is everything, very close to Times Square but without all the noise. The staff at this hotel was absolutely amazing, everyone was so kind & helpful throughout our entire stay...David, Nicky, Santiago and Samson were all fabulous & are the true meaning of wonderful hospitality & amazing customer service, Much love… Read moreMy husband & I had a wonderful weekend in NYC!! Listen this location is everything, very close to Times Square but without all the noise. The staff at this hotel was absolutely amazing, everyone was so kind & helpful throughout our entire stay...David,… Read more