Hilton Garden Inn New York/Manhattan - Midtown East

Recent Reviews: 1882

• User: J Z

  Trip type: Business

  Great location

  The location is fantastic. You can’t beat it. The hotel is clean and the staff is friendly. There are only two elevators for the entire hotel but I guess my rides were well timed as I didn’t wait much. My room had a great view. I struggled to figure out how to turn off the lights but eventually found the switch within the area of plugs and USB. The bathroom has a real door, which I appreciate. But… Read moreThe location is fantastic. You can’t beat it. The hotel is clean and the staff is friendly. There are only two elevators for the entire hotel but I guess my rides were well timed as I didn’t wait much. My room had a great view. I struggled to figure out how to… Read more

• User: Alson L

  Trip type: Couples

  Great Hotel & Good service from staff

  I had a wonderful stayed room 2403 as a Diamond guest while celebrating our 23rd anniversary. The hotel kindly upgraded our room, and it was beautifully decorated with thoughtful amenities for our special occasion.The room was newly renovated, very comfortable, and beautifully maintained. The hotel location is also very convenient — right next to the metro station and directly opposite a lovely ba… Read moreI had a wonderful stayed room 2403 as a Diamond guest while celebrating our 23rd anniversary. The hotel kindly upgraded our room, and it was beautifully decorated with thoughtful amenities for our special occasion.The room was newly renovated, very comfortable… Read more

• User: DBFackler

  Trip type: Business

  Worst Hilton I’ve ever stayed at. No hot water and only handicapped rooms

  No hot water, can’t change rooms, bad experience General Manager, Owner at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review Dear Guest,We are sorry to hear about the inconvenience you experienced with the hot water. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to… Read moreNo hot water, can’t change rooms, bad experience General Manager, Owner at Hilton Garden Inn New York/Manhattan-Midtown East, responded to this review Dear Guest,We are sorry to hear about the inconvenience you experienced with the hot water. We understan… Read more

• User: Avery G

  Trip type: Business

  No hot water, no towels, elevator broken, flickering lights, loud environment, tiny bathroom

  No hot water, no towels, elevator broken, flickering lights, loud environment, tiny bathroom. The room did not have towels when we checked in, and had to be requested from the front desk. then the next day house keeping took all the towels and bathmats from the bathroom and didn’t replace. towels had to be requested from the front desk again. The shower water never got hot. Half the elevators were… Read moreNo hot water, no towels, elevator broken, flickering lights, loud environment, tiny bathroom. The room did not have towels when we checked in, and had to be requested from the front desk. then the next day house keeping took all the towels and bathmats from th… Read more

• User: ALXVA1

  Trip type: Solo travel

  Great location if you enjoy climbing stairs..

  28 floors, sold out hotel, one functioning elevator, just one. Maid's carts took up half of the one tiny elevator that operated. The other elevator was non- functional for my entire stay. No service elevator either apparently. Took a half hour to get on the elevator to get to my room. In the morning it was better, only 20 minutes to get down stairs. General Manager, Owner at Hilton Garden Inn N… Read more28 floors, sold out hotel, one functioning elevator, just one. Maid's carts took up half of the one tiny elevator that operated. The other elevator was non- functional for my entire stay. No service elevator either apparently. Took a half hour to get on the el… Read more