Freehand New York
99+ photos
This hotel is located in the centre of New York City.
The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, room service and a laundry service. A fax machine is available for guests' business needs.
Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A telephone, a flatscreen television, a radio, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.
A sun terrace is a great place to while away the hours. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, darts, yoga and callisthenics. Additional leisure activities include an entertainment programme, a kids' club, a dance club and a nightclub.
Various dining options are available, including a restaurant, a café and a bar. A continental breakfast and lunch are served every day. Special meals, including diet meals, are also available. The hotel also offers special catering options.
23 Lexington Ave
Check-in from 3:00 PM · check-out by 12:00 PM
Good
591 reviewsUser: Vo J
Trip type: Solo travel
Hygiene & safety concern; Intimidation, rude and confrontational behaviour by staff; stressful experience for a woman
I paid for four nights at Freehand New York. I made a reasonable hygiene request. What I received was dismissal, sustained intimidation, an implied physical threat, obstruction of a legitimate complaints process, and threat of removal from the premises in the…
User: 497andreinas
Trip type: Family
Not Worth the Price.
I paid nearly $500 per night and experienced one problem after another.Our original room had a known air conditioning issue. A technician told us the TV had to be removed for the AC to work properly, meaning we had to choose between air conditioning and a tele…
User: Andra G
Trip type: Business
Dishonest facility fee, no coffee
No coffee in the room? Or even in the lobby? $40 "facility fee" for no facilities? Forcing guests to pay the "facility fee" after they arrive is dishonest, it should just be included in the room rate. Juan Rodriguez, General Manager at Freehand New York, re…
User: Eric L
Trip type: Family
Great experience
House keeping was excellentRooms were comfortableBed was fantastic Juan Rodriguez, General Manager at Freehand New York, responded to this review Dear Eric,Thank you for your terrific review on your recent stay! We’re delighted to hear that we went above…
User: Hungryroadtripper
Trip type: Family
Be Careful When Booking Online -- Make Sure You Have Freehand Not a 3rd Party
Beware of how you book for Freehand. Although I'm pretty careful, I got snookered and somehow I booked through a third party when I thought I was booking directly with Freehand, The third party is Guest Reservations. I booked for multiple days because of a fam…
