Moxy New Orleans Downtown/French Quarter Area

Recent Reviews: 464

• User: Michelle L

  Trip type: Couples

  HORRIBLE!!! We booked three rooms. One wasn’t cleaned, no a/c in other- horrible customer service- AVOID /DISGUSTING

  HORRIBLE!!! One room wasn’t even cleaned, no a/c in other General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Michelle, we are truly sorry for the experience you described. The conditions in your guest rooms and the service from our team members clearly did not meet the standard we set for ourselves. Our housekeeping and en… Read moreHORRIBLE!!! One room wasn’t even cleaned, no a/c in other General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Michelle, we are truly sorry for the experience you described. The conditio… Read more

• User: Helen A

  Trip type: Business

  Never staying at a Moxy again!

  I am currently sitting in the lobby at check in time and being told that my room is not ready and they don’t have any idea when it will be. This is highly unacceptable! General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Helen, we are genuinely sorry for the experience you are having with your guest room not being ready at… Read moreI am currently sitting in the lobby at check in time and being told that my room is not ready and they don’t have any idea when it will be. This is highly unacceptable! General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quart… Read more

• User: Michelle C

  Trip type: Couples

  Terrible experience

  Arrived after a 10 hour Amtrak journey to be told they had given our room away, leaving travellers in the lurch like that is not okay. 19.30 pm and we were sat in the lobby in the middle of Mardi Gras trying to find alternative accommodation General Manager, Guest Services / Front Office at Moxy New Orleans Downtown/French Quarter Area, responded to this review Michelle, thank you for sharing… Read moreArrived after a 10 hour Amtrak journey to be told they had given our room away, leaving travellers in the lurch like that is not okay. 19.30 pm and we were sat in the lobby in the middle of Mardi Gras trying to find alternative accommodation General Manager… Read more

• User: Lisa J

  Trip type: Couples

  Avoid - terrible service and unresolved incorrect charge

  Avoid – terrible after-service and unresolved incorrect chargeOur stay itself is completely overshadowed by what has happened afterwards. We stayed at Moxy Hotel New Orleans in October and checked out on 3/11. At checkout, we were clearly told by the reception desk that there was nothing to pay and our account was settled.Despite this, the hotel later incorrectly charged my card. Since then, I hav… Read moreAvoid – terrible after-service and unresolved incorrect chargeOur stay itself is completely overshadowed by what has happened afterwards. We stayed at Moxy Hotel New Orleans in October and checked out on 3/11. At checkout, we were clearly told by the reception… Read more

• User: Janet P

  Trip type: Couples

  Just Not Us

  Our original room was literally smaller than my Freshman dorm room in the 80s! The room was clean, but you just couldn’t move. There’s no closet or drawers of any kind. If you even want to unpack your bag, you are given 4 wood hangers with a leather strap to hang on wood pegs across one way like your dryer was broken ??. Our heat went out on the 2nd day so we got moved to an upgraded room with kin… Read moreOur original room was literally smaller than my Freshman dorm room in the 80s! The room was clean, but you just couldn’t move. There’s no closet or drawers of any kind. If you even want to unpack your bag, you are given 4 wood hangers with a leather strap to h… Read more