Hilton Garden Inn New Orleans Convention Center

Recent Reviews: 385

• User: MsKiesha

  Trip type: Business

  Great experience

  The hotel is a typical Hilton and aligned with the brand! The location was absolutely perfect for my conference at the Ernest N Morial convention center. It was central to all our events but not easily walkable to bourbon street if that’s your focus (not a far distance, but about a 30 min walk). It was right by the river walk, outlets and cafe de monde. Overall the hotel was a good stay, the staff… Read moreThe hotel is a typical Hilton and aligned with the brand! The location was absolutely perfect for my conference at the Ernest N Morial convention center. It was central to all our events but not easily walkable to bourbon street if that’s your focus (not a far… Read more

• User: JosephPorcelli

  Trip type: Business

  Comfort allergy free stay and with exceptional staff

  I arrived at the Hilton Garden Inn New Orleans at the end of one of the more grueling travel nights I've had. I have a severe anaphylactic allergy that requires specific pillow and mattress encasements. After 6 hours, five hotels, and a Hilton property that failed to honor a confirmed reservation, I walked through this door exhausted and ready to give up entirely.Ms. Beard, at the front desk, chan… Read moreI arrived at the Hilton Garden Inn New Orleans at the end of one of the more grueling travel nights I've had. I have a severe anaphylactic allergy that requires specific pillow and mattress encasements. After 6 hours, five hotels, and a Hilton property that fa… Read more

• User: April B

  Trip type: Family

  terrible experience

  Terrible customer service they made me make a reservation while standing in the lobby the women at the desk were very rude and they charged my account twice and they refused to refund. I would NEVER use this hotel again.. worst experience I've ever had General Manager, Agency / Consultant at Hilton Garden Inn New Orleans Convention Center, responded to this review We are very sorry, April, th… Read moreTerrible customer service they made me make a reservation while standing in the lobby the women at the desk were very rude and they charged my account twice and they refused to refund. I would NEVER use this hotel again.. worst experience I've ever had Gene… Read more

• User: Walkermama

  Trip type: Business

  Convention Hotel Stay

  My husband and I stayed here because he was at a convention. This was one of two hotels offered in a block so we chose this one. I have to say this because I would not have willingly stayed here of all the places in New Orleans. But I will give the hotel it's due. We were able to get an early check in which was greatly appreciated. Valet staff were always helpful and friendly. I didn't get my Hilt… Read moreMy husband and I stayed here because he was at a convention. This was one of two hotels offered in a block so we chose this one. I have to say this because I would not have willingly stayed here of all the places in New Orleans. But I will give the hotel it's… Read more

• User: Tina W

  Trip type: Family

  Very poor and deceptive

  Watch your bill is all I have to say, they overcharged me several times on my credit card. I booked for a certain price, then they charged me an additional $113.00 for parking (which was originally included in my reservation price of $ 326.72 (taxes included), then when I checked out instead of the $326.72 they charged me $441.83 ( which is 326.72 + 113 plus tax). I opened a case with Hilton rewar… Read moreWatch your bill is all I have to say, they overcharged me several times on my credit card. I booked for a certain price, then they charged me an additional $113.00 for parking (which was originally included in my reservation price of $ 326.72 (taxes included),… Read more