Metropole South Beach

Recent Reviews: 1252

• User: Sonya D

  Trip type: Family

  Horrible customer service

  I am currently here and my experience is lack luster. To begin with the elevator is STILL not operating. During check in no one explained how we would get towels. Our bathroom was not cleaned properly. The lady that answered the phone was not very helpful. I was told that my room would be cleaned AFTER the other rooms were cleaned. I highly recommend not staying here. , Owner at Metropole South… Read moreI am currently here and my experience is lack luster. To begin with the elevator is STILL not operating. During check in no one explained how we would get towels. Our bathroom was not cleaned properly. The lady that answered the phone was not very helpful. I w… Read more

• User: Safari20283268049

  Trip type: Couples

  If you want “Quality” THIS AINT IT !

  First and foremost this place is ranked a 4 star on booking.com, and it shouldn’t be! The hallways stink like old urine! The hallways full of debris of paint chipping off the wall and the stairwells too. Elevator looks ran down and bogus, while still operating on a EXPIRED LICENSE in early March of this year 20206, while still letting anyone get on as of June 20, 2026 ! I was there yesterday befor… Read moreFirst and foremost this place is ranked a 4 star on booking.com, and it shouldn’t be! The hallways stink like old urine! The hallways full of debris of paint chipping off the wall and the stairwells too. Elevator looks ran down and bogus, while still operating… Read more

• User: Seevert

  Trip type: Business

  Nice modern hotel but has issues

  Everything was good except there was NO hot water during our entire stay, which is a big issue.The elevator was also broken and lugging our large suitcases up the stairwell was unpleasant, but it was repaired during our stay.The staff was friendly, the place was clean, the room was modern.I would advise them to install sound proof windows such as the ones the other hotels that we have stayed at in… Read moreEverything was good except there was NO hot water during our entire stay, which is a big issue.The elevator was also broken and lugging our large suitcases up the stairwell was unpleasant, but it was repaired during our stay.The staff was friendly, the place w… Read more

• User: Bob L

  Trip type: Family

  Metropole Miami cruise sta

  Angel was very accommodating. Great place. , Owner at Metropole South Beach Hotel, responded to this review Dear Guest,Thank you so much for your kind feedback! We’re delighted to hear that Angel was very accommodating and that you enjoyed your stay with us.We truly appreciate your comments and look forward to welcoming you back again soon!Warm regards,Management TeamAngel was very accommodating. Great place. , Owner at Metropole South Beach Hotel, responded to this review Dear Guest,Thank you so much for your kind feedback! We’re delighted to hear that Angel was very accommodating and that you enjoyed your stay with… Read more

• User: Syd W

  Trip type: Couples

  Do not stay.

  I mean this in the least dramatic way possible, do NOT stay here. Whole place smells awful. “Pool” is disgusting and can fit one person. Towels were not clean, when they would even give us any. Room was filthy. Stains on bedding. “Housekeeping” literally did not clean. Did not change sheets. Elevator broken. Constant construction going on. Couch broken. Bathroom disgusting. I mean I really can’t s… Read moreI mean this in the least dramatic way possible, do NOT stay here. Whole place smells awful. “Pool” is disgusting and can fit one person. Towels were not clean, when they would even give us any. Room was filthy. Stains on bedding. “Housekeeping” literally did n… Read more