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Hilton Madison Monona Terrace

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Hilton Madison Monona Terrace

locationMadison, Madison - WI, United States

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About Hilton Madison Monona TerraceAbout Hilton Madison Monona Terrace

location

The hotel is located in the heart of downtown Madison overlooking Lake Monona. It is connected via a climate controlled skywalk to the Frank Lloyd Wright inspired Monona Terrace Community and Convention Center; and conveniently located in downtown Madison just blocks from the WI State Capitol Building (500 m) and the University of Wisconsin-Madison campus. Local favourite attractions such as the Henry Vilas Zoo (4 km), Overture Center for the Arts, the Olbrich Botanical Gardens (5 km) and State Street are just a few short blocks away. Guests will find Gateway Mall shops around 700 m away and it is about 800 m to Wisconsin Historical Museum and roughly 1.5 km to James Madison Park and the Greater Madison Convention & Visitors Bureau.

facility

The hotel has a lift and features 240 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the car park. Further services and facilities include 24-hour room service, a laundry service and a hotel shuttle bus.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.

sport

Guests can enjoy a selection of sport and entertainment options. Excellent swimming awaits guests at the indoor pool. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including a gym and billiards.

meals

Various dining options are available, including a restaurant (with high chairs), a café and a bar. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available.

Amenities at Hilton Madison Monona Terrace Amenities at Hilton Madison Monona Terrace

  • Facilities

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      Air conditioning

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      Hotel Safe

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      Currency Exchange

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      Cloakroom

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      Lifts

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      Café

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      Newspaper kiosk

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      Small supermarket

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      Shops

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      Bar(s)

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      Restaurant(s)

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      Restaurant(s) with air conditioning

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      Restaurant(s) with high-chairs

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      Conference Room

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      Internet access

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      WLAN access

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      Room Service

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      Laundry Service

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      Bicycle Cellar

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      Car Park

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      Garage

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      TV Room

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      Laundry Facilities

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      Pets

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      Disability-friendly

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      Wifi

  • Building Information

    • -

      Number of Rooms (total)

  • Category

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      Category (Official)

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      Category (Recommended)

  • Distances

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      Tourist Centre

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      Shopping opportunities

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      Golf Course

  • Hotel Type

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      City Hotel

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      Family-friendly Hotel

  • Hygiene

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      Protective hygiene screens

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      Social distancing regulations

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      Enhanced cleaning programme

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      Contactless payment

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      Contactless check-in/-out

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      Protective masks for guests

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      Hand sanitiser

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      Housekeeping only upon request

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      CleanStay (Hilton)

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      Safe Stay (AHLA)

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      Sanitiser dispenser

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      Hygiene training for staff

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      Use of commercially available disinfectants

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      Protective equipment for employees

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      Packaged meals

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      No high-touch furnishings in public areas

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      No high-touch furnishings

  • Meals

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      Set menu dinner

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      Special Diet

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      Special Offers

  • Object Information

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      Fax

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      Telephone Hotel

  • Payment

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      American Express

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      VISA

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      MasterCard

  • Room Facilities

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      Bathroom

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      Shower

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      Bathtub

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      Hairdryer

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      Direct dial telephone

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      Satellite/cable TV

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      Radio

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      Internet access

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      Fridge

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      King-size Bed

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      Air conditioning (centrally regulated)

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      Central Heating

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      Safe

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      Lounge

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      TV

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      Double Bed

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      Tea/coffee maker

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      Wheelchair access

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Jacuzzi

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      Sauna

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      Water Skiing

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      Jet Skiing

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      Sailing

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      Catamaran

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      Aerobics

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      Gym

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      Horse Riding

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      Billiards/Snooker

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      Bowling

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      Golf

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      Tennis

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      Aerobics

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

752

Very Good

403

Average

190

Poor

79

Terrible

53

Recent Reviews: 1477

  • User:Mike M

    Trip type: Solo travel

    Stayed for the night

    rating06 Jul 2026

    Stayed one night but great hotel. Everything was very clean.

  • User:Passport35353389426

    Trip type: Family

    Room was ok but overcharged on the parking

    rating23 Jun 2026

    We had a room with a king bed. the bed was comfortable enough, but the bathroom was small. The customer service at the front desk was pleasant except during check out when I asked to get a refund on the parking. When we made the reservation, it stated $25.00 per night, but we charged $28.00. I asked for a refund of the difference and they said they would and I even got it in writing but they charged us anyway for the full amount.

  • User:tracyhG6061DR

    Trip type: Business

    Lovely Hilton in Madison

    rating17 Apr 2026

    Lovely Hilton in a great location by the water. Staff were great and my room was updated, quiet and comfortable. Great option downtown! Jarena E, Owner at Hilton Madison Monona Terrace, responded to this review Thank you for your review! We are so happy to hear that you enjoyed you stay! We hope to welcome you back to Madison soon!

  • User:Michael D

    Trip type: Family

    Hilton’s Inhumanity Toward Cancer Patients

    rating25 Aug 2025

    Hilton’s Inhumanity Toward Cancer PatientsImagine finishing weeks of grueling radiation treatment, walking into what is supposed to be a world-class hotel for a brief moment of normalcy, only to be denied a simple drink and mocked in the process. That is exactly what happened. Hilton staff showed zero compassion, zero common sense, and zero hospitality. Employees Sam and Andrew mocked a cancer patient, and Andrew went so far as to stick his tongue out at us (security video will confirm if released).This is no longer about “policy.” It is about basic human decency. A cancer patient, celebrating survival after radiation and attending a wedding, was treated with coldness, disrespect, and outright cruelty by Hilton employees. This is inexcusable. Hospitality is supposed to be about people first, not rigid, tone-deaf rules enforced by staff on a power trip. The lack of empathy was staggering. Guests around us were shocked and disgusted. Worse still, Hilton’s management response has not been to apologize or act swiftly, but to stall, deflect, and attempt a cover-up.This is why I must warn future guests—especially cancer patients, disabled individuals, and their families—that Hilton is not a safe or compassionate place. If you are fighting for your life or simply trying to reclaim a piece of normalcy after illness, you deserve respect, not mockery. The cruelty we experienced here should never happen to another patient or family.Their fight is hard enough. Don’t add cruelty. Compassion is strength. Mockery is weakness. Cancer takes enough—don’t take away dignity too. Yet Hilton’s failure to act swiftly shows a callous disregard for these truths.Equally troubling is the handling of this matter by Steve Hilton. Instead of urgency, Hilton leadership, under Steve Hilton, chose delay and deflection—signaling cover-up rather than accountability. Such disregard for the sick and disabled is as damning as the mockery itself, and it is clear that only new leadership committed to dignity, transparency, and basic human decency can begin to repair this stain on Hilton’s reputation. His responses to date suggest not genuine concern for the victim or the seriousness of the ADA implications, but a calculated effort to minimize and delay. That is unacceptable.Any senior executive who treats discrimination against cancer patients as a public relations problem rather than a moral and legal crisis has no business leading a hospitality company. I call for Steve Hilton’s immediate replacement with leadership capable of restoring dignity, accountability, and humanity to Hilton Hotels.Dr. Michael Duplessie

  • User:Joe V

    Trip type: Couples

    Great Hilton in awesome location

    rating04 Jul 2025

    We stayed here for a 3 day stay, and I was very impressed. Front desk was super friendly, great location, very modern and nice rooms, we had spectacular views from our corner room. The pool was clean and hot tub was big. The lounge on the floor was very quiet and peaceful and everyone was very attentive and friendly in there. Nice big tv, nice bed and bedding. Only hiccups we had was our room key never worked to leave the parking garage, so they had to buzz us out from the front desk. Not a big deal though. Overall, great Hilton, and we will be back! Jarena E, Owner at Hilton Madison Monona Terrace, responded to this review Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay and appreciated the peaceful lounge as well as our attentive and friendly staff. We apologize for the inconvenience with your parking garage key and truly appreciate your understanding. We’re glad this didn’t affect your overall experience. We look forward to welcoming you back on your next trip to Madison!

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