Houston Grand Hotel River Oaks

Recent Reviews: 799

• User: Stephanie F

  Trip type: Family

  Afternoon Tea Review

  Been coming to tea for over 15+ years here. Had a good experience but disappointed that they didn't keep the level of the St. Regis , especially since the price is the same if not more. The actualTea itself is different but they are looking to find comparable ones to replace the' St. Regis' blend. A few tweaks would really help the overall experience. 1.) When the harpist takes a break; play overh… Read moreBeen coming to tea for over 15+ years here. Had a good experience but disappointed that they didn't keep the level of the St. Regis , especially since the price is the same if not more. The actualTea itself is different but they are looking to find comparable… Read more

• User: Relax319505

  Trip type: Couples

  Not up to standards in any way

  Very disappointing stay. Very low level of service. From the moment we arrived it was clear it well below St Regis standard and felt like the low end of the Marriott chain hotel ( not towards the top end like it should be) No one greeted us or offered to handle our luggage upon arrival. Check in was friendly enough but not notable. Room had outdated radio which was unusable and had an old fashione… Read moreVery disappointing stay. Very low level of service. From the moment we arrived it was clear it well below St Regis standard and felt like the low end of the Marriott chain hotel ( not towards the top end like it should be) No one greeted us or offered to handl… Read more

• User: Saya R

  Trip type: Family

  Worse hotel after Ritz Carlton Boston

  This was the worst week I’ve ever spent in a hotel, and I truly regret not leaving earlier. First, they didn’t provide my baby with a simple kids’ shampoo or body wash even though this is supposed to be a family hotel. When I asked, they just said “no.”Second, I couldn’t sleep properly the entire time. The lights kept turning on and off by themselves clearly, this place is old and poorly maintaine… Read moreThis was the worst week I’ve ever spent in a hotel, and I truly regret not leaving earlier. First, they didn’t provide my baby with a simple kids’ shampoo or body wash even though this is supposed to be a family hotel. When I asked, they just said “no.”Second,… Read more

• User: Terry P

  Trip type: Family

  the people make the difference

  What stands out at the St. Regis is the people. I want to mention some key food and beverage employees that made a positive impression for going to the extra mile: Ignacio at the early morning breakfast hour, Rosetta who promptly deliverers ice to your room with smile and sweet demeanor and Felipe. All were kind, professional and very personal. My family were impressed as well. Thank you, Jeremiah… Read moreWhat stands out at the St. Regis is the people. I want to mention some key food and beverage employees that made a positive impression for going to the extra mile: Ignacio at the early morning breakfast hour, Rosetta who promptly deliverers ice to your room wi… Read more

• User: lilyleechang

  Trip type: Friends getaway

  Best hotel in Houston

  I'm so indebted to this hotel!!We had a wonderful stay and enjoyed the location very much. I left my jewelry box in the safety deposit by accident. When I realized and called, The gentleman who answered was so helpful, told me they had been waiting for my call and sent it back to me as soon I described the details to him. Not a thing missing!!I'm so indebted to this hotel!!We had a wonderful stay and enjoyed the location very much. I left my jewelry box in the safety deposit by accident. When I realized and called, The gentleman who answered was so helpful, told me they had been waiting for my call… Read more