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Holiday Inn & Suites Houston Nw Willowbrook

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Holiday Inn & Suites Houston Nw Willowbrook

locationWillowbrook Mall, Houston - TX

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About Holiday Inn & Suites Houston Nw WillowbrookAbout Holiday Inn & Suites Houston Nw Willowbrook

Location

This hotel welcomes guests in Houston.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and include a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including tennis, golf, a gym, aerobics, a spa, a sauna and massage treatments.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Holiday Inn & Suites Houston Nw Willowbrook Amenities at Holiday Inn & Suites Houston Nw Willowbrook

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

7

Very Good

2

Average

1

Poor

0

Terrible

2

Recent Reviews: 12

  • User:Recon S

    Trip type:

    Poor upper management zero customer services skills skills

    rating07 Jul 2025

    I genuinely feel sorry for the owner of this hotel. The lower-level staff are doing their best and seem to follow Holiday Inn’s standard procedures, but their efforts are constantly undermined by...

  • User:Charles J

    Trip type:

    Best Hotel in Houston

    rating26 Apr 2025

    I recently stayed at Holiday Inn & Suites and it was an absolutely amazing experience! The room was incredibly comfortable and well-appointed, making it feel like a true home away from home. The...

  • User:Catherine C

    Trip type: Couples

    unexpected visit, turned out great

    rating25 Dec 2024

    Christmas 2024 was a travel ordeal and I ended up at this hotel completely by accident after a bad experience at another hotel. This property was superior in every way to other hotels on the...

  • User:Mark L

    Trip type:

    Room Declined

    rating10 Aug 2024

    Unfortunately have stayed here multiple times because of location and IHG points. Don't waste your money. Internet has not worked. TV has not worked. Breakfast has not been ready (no staff) and...

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