Amway Grand Plaza, Curio Collection by Hilton
86 +PHOTOS
88+ photos
This hotel is located in the heart of Grand Rapids.
187 Monroe Ave Nw
Check-in from 4:00 PM · Check-out by 11:00 AM
187 Monroe Ave Nw
Check-in from 4:00 PM · Check-out by 11:00 AM
Very Good
2366 reviewsUser: tracyhG6061DR
Trip type: Family
Beautiful but rooms not ready at check in time
While this is a lovely hotel and we had an amazing suite…..our room and countless other guests that were in the lobby area - their rooms were also not ready and it was after 4:30-5pm. We all had to change in a bathroom and store luggage until after the concert we attended. After reading reviews after our stay, this seems to be an issue here of rooms not being ready at check in time. Kylene Geye… While this is a lovely hotel and we had an amazing suite…..our room and countless other guests that were in the lobby area - their rooms were also not ready and it was after 4:30-5pm. We all had to change in a bathroom and store luggage until after the concert…
User: Madieshopper5
Trip type: Couples
Missed the mark!! This hotel is not what it used to be!
We gifted our kids wedding night here because we also stayed on our wedding night and thought the romance package advertised was perfect!To our disappointment the next day we found out that the bride and groom were never told about a food credit for their breakfast in the package and they paid extra for the valet parking that was in their package. The hotel also overcharged their credit card an ex… We gifted our kids wedding night here because we also stayed on our wedding night and thought the romance package advertised was perfect!To our disappointment the next day we found out that the bride and groom were never told about a food credit for their brea…
User: mmsims17
Trip type: Couples
Valet was the best part
Upon walking into the hotel there is a musty wet smell that is tried to be covered up by a cinnamon scent, the cinnamon scent is not working to mask the smell. The room which was a corner view room is maybe 200 square feet and the bathroom is even smaller. Standing in the bathroom you can’t even full extend your arms before touching both walls. You could use the toilet, shower and brush your teeth… Upon walking into the hotel there is a musty wet smell that is tried to be covered up by a cinnamon scent, the cinnamon scent is not working to mask the smell. The room which was a corner view room is maybe 200 square feet and the bathroom is even smaller. Sta…
User: CarlitosFTL
Trip type: Family
Disappointed @ Amway Grand & Honors
The property feels dated and out of touch. At 2:13 p.m., no restaurant was open, leaving me sitting alone in an otherwise grand but empty lobby.As an 11-year Diamond member, this experience was disappointing. This property no longer feels like the premier option in Grand Rapids. In the newly renovated tower, the furniture drawers do not close properly, and the room had visible food residue and dus… The property feels dated and out of touch. At 2:13 p.m., no restaurant was open, leaving me sitting alone in an otherwise grand but empty lobby.As an 11-year Diamond member, this experience was disappointing. This property no longer feels like the premier opti…
User: mariana f
Trip type: Business
Impeccable customer service
I have to share my outstanding experience with Steve, who answered my call when I was looking for assistance with my niece's Alexandra stay at this location. I want to thank him for his professionalism and his kind attitude. I congratulate the hotel for having employees like Steve! Thank you. Kylene Geyer, Owner at Amway Grand Plaza, Curio Collection by Hilton, responded to this review Hi, th… I have to share my outstanding experience with Steve, who answered my call when I was looking for assistance with my niece's Alexandra stay at this location. I want to thank him for his professionalism and his kind attitude. I congratulate the hotel for having…
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