Red Roof PLUS Boston - Framingham

Recent Reviews: 535

• User:Deborah G

  Trip type: Family

  SLUMS - MOLD - ROT - SICK - Terrible service and argumentative staff

  19 Feb 2026

  Nikki the front desk person has anger management issues at check in she began yelling at me when I explained I have a person with disabilities that needs accommodations under the ADA guidelines. He cannot chew food and needs a microwave oven and ability to refrigerate food. She starting yelling at me stating I booked on a third party app and not directly with them? What does that matter? Then she said I was t on the right room category I would need to be charged $10 more? I said it’s an accommodation I don’t understand what you mean? Then she said we need you to pay a $50 deposit. I said it’s night time, you have no room service or any other additional cost features we are going to sleep. She said then I won’t be returning the $10 I will keep it as a deposit and put it towards the $10 fee. Imagine this? Ensuing in an argument to fight to be right with a customer. If it weren’t so late I would have left but we didn’t have anywhere else to go at the late hour. I would NEVER EVER go back here. Then she said you will be in the back building. Non smoking. I smelled smoke all night and my lungs hurt from breathing in the toxic mold. I slept with my coat on for fear of bacteria. Didn’t use the shower. Please see the pics. Board of health should condemn. When o showed the front desk pics in the morning they called the mold and rot “paint chops”. Shame on DAN FRITZ. This is a SLUM RENTAL!!!!!!!! Madison Velian, Marketing at Red Roof PLUS+ Boston - Framingham, responded to this review Dear DeborahgU2598SA,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Boston - Framingham. It is regrettable to hear that the possible interaction you had with our staff fell short of your expectations during your visit. We’re also sorry for the frustration caused by the billing concern you described. These matters require us to review account details directly which we’re unable to do through public forum. Our Guest Relations team would be happy to investigate this and work towards a resolution. Please call us on 1-800-554-4555 during regular business hours and reference your recent stay so we can assist you promptly.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist

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• User:SGcvn69

  Trip type: Solo travel

  Basic amenities lacking

  08 Sept 2025

  I would’ve given this a 2.5 star rating if I could instead of just a 2. Rooms are a bit small for a king bed. Place is quite old although renovated…kind of. It’s still a motel and you can tell the place has been treated a bit rough by the previous tenants. Pets are allowed to stay free, which is a HUGE bonus and why I stayed. The room unfortunately only has one small trashcan, which is inadequate, especially if housekeeping does not come in if you leave your pet in the room, which is understandable. There is no housekeeping on Sundays! So ask for extra towels and such if you arrive before a Sunday! The tissues you get are the kind you put in your purse, but when they cleaned my room they did not leave the ones I had, nor did they give me new ones. Good thing I have toilet paper to use as tissues! Parking is free and it is close to a Target and mall if you forget anything! Rooms do have a/c. I would NOT stay here if I did not have my dog or another person with you! Madison Velian, Marketing at Red Roof PLUS+ Boston - Framingham, responded to this review Dear SGcvn69,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Boston - Framingham. I appreciate you taking the time to share your detailed feedback about your recent stay. I understand your mixed feelings about the room size, the age of the property, and the limited amenities. I am glad the pet-friendly policy was a benefit for you. I apologize for the inconvenience caused by the inadequate trash can, the limited housekeeping on Sundays, and the tissue concerns. Your comments about the proximity to nearby stores and free parking are duly noted. We will take your feedback into consideration as we work to improve our guests' experiences.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JMRed Roof Management RediResponse Specialist

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• User:251AnnH

  Trip type: Couples

  Too small

  01 Jul 2025

  Room was extremely small with no refrigerator, microwave or chair to sit in. Literally a bed, sink in the main room with just toilet / shower in the bathroom. Bed was not that comfortable. We were looking for a little more space. Not certain what the Plus is for this hotel. Madison Velian, Marketing at Red Roof PLUS+ Boston - Framingham, responded to this review Dear 251AnnH,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Boston - Framingham. I'm truly sorry to hear that your room didn't meet your expectations and that you found it too small and lacking in amenities. Your feedback regarding the bed's comfort and the overall room size is valuable, and we will certainly consider it as we look to improve our guest experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReyRed Roof ManagementRediResponse Specialist

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• User:Climber55998889658

  Trip type: Solo travel

  Sigh -- no words -- I didn't even want to write this as to not to have to relive it

  22 Jun 2025

  I don't even know where to start ..the place is "fine" for the price. It is helpful when you have pets as they allow them and easy in/out for dogs. It's the staff that were so shocking. I ordered the stay online, selected pets, got there and conversed with the lady at the counter about my dogs -- she asked me to bring them to desk some time as she loves huskies. Fast forward to receiving a notice on my door that I am not welcome back because I lied that I have pets. What? The manager was never around to find out why she said this. Long story short it looks like I was put under the bus because a staff member must have screwed up my bill or something? ..nothing else makes sense. I explained that I had selected pets and conversed about my dogs with the lady at the front desk and the manager ignored me and basically called me a liar. Not joking. I even asked them to check their indoor cameras to hear the conversation at the front desk when I checked in. Fast forward some months later I checked in for one day with my dogs ..after check in was told I had to leave because I lied about my pets before ..NOT JOKING!!!! ...the treatment was disgusting! Also, that day the power went out, never came back on, it was 90 degrees outside, and I had to work that day with my dogs at the hotel ..came back at noon ..they were so hot and in the dark! ..broke my heart .they said the AC (power) would come back on soon ..it never did ..I came back at 4pm it was scorching hot ..I checked out as too hot to keep them there and they refused a refund stating it wasn't their fault they had no power or water. TRUE STORY. Just to make matters worse ...that "day stay" after they checked me in, they came to the room (that had not been made up yet) and said "I checked you into a room that is being serviced I have to move you ..but also, you aren't allowed here because you lied about your pets last time." NOT KIDDING ..OMG. I had told her I had called in at 4:30 am (it was now 8:30am) that I needed to have all check in done by 8:15 as I have to start at the office at 8:30am ..it was now 8:30 am ..I'm still waiting for the check in process to be completed to the new room and she said "you said you had to be at work at 8:30 am it's now 8:35 how do I know you are not lying?" haha WHAT? ..did she ACTUALLY say that? ..i am a doctor, had to set up for my patient at 8:30 for a 9am start ..who says "how do I know you aren't lying ..what the hell?" ....anyway ..as if things could get any worse ..I come back at noon ..it's super hot in there and dark ..my dogs are scared ..I see that staff member and she says "You have cats in there with your dogs ..someone saw ..we have cameras" haha WHAT???? There are just no words ..I said "No ..there are 2 huskies in there ..go see for yourself ..what are you even talking about?" and then she just says "Oh." ...and never apologized to me. I just can't even speak to the impulsive rude unprofessionalism ...no one talks like this in a place of business ..it's not logical, kind, reasonable ..or even normal. I recommended people here before after i stayed there years ago for a few weeks (way back in 2010) ...they thought the quality was so poor they left to go to a different hotel and I felt bad. Anyway -- go at your own risk and avoid the staff as much as possible. ALSO -- learn all the pet rules before you go in case the staff don't and then blame you for things you have no clue about. Madison Velian, Marketing at Red Roof PLUS+ Boston - Framingham, responded to this review Hello Climber55998889658,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof PLUS+ Boston - Framingham. It is disheartening to learn of the issues you faced regarding pet accommodations, power outages, and the unprofessional behavior you experienced from our staff. Please accept our sincerest apologies. We take your feedback seriously and will address these concerns internally to ensure such situations are not repeated.We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist

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• User:Andrea Smith H

  Trip type: Family

  Bitten By Something All Night

  05 Jun 2025

  I stayed at the Red Roof Inn Plus in Framingham a few days ago. I was bitten by something all night - I never slept. I called the front desk and at first the clerk was flippant - telling me "its probably mosquitoes, mosquitoes are everywhere." She then calmed down a bit and offered to move me next door - I didn't see the point. If it is mosquitoes something is seriously wrong since I went and purchased OFF spray and it never stopped. Horrendous night - I never slept. I travel a lot and I have never had an experience like this.For those who choose to go here, you cannot say I never told you of my experience. Madison Velian, Marketing at Red Roof PLUS+ Boston - Framingham, responded to this review Dear Andreasmithh,Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Boston - Framingham. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the interaction and situation you detailed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.  Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,ErikaRed Roof Management RediResponse Specialist

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