Crowne Plaza Hotel Dallas Downtown
54 +PHOTOS
56+ photos
This hotel is located in the centre of Dallas.
1015 Elm St
Check-in from 3:00 PM · Check-out by 12:00 PM
1015 Elm St
Check-in from 3:00 PM · Check-out by 12:00 PM
Average
249 reviewsUser: SLDoss1964
Trip type: Couples
if you get the chance please stay!
I had the best time! Everything was wonderful! Soci Assist, Other at Crowne Plaza Dallas Downtown by IHG, responded to this review Hi SLDoss,We’re thrilled to hear you had such a fantastic experience with us! Your kind words about everything being wonderful truly make our day. We look forward to welcoming you back for another memorable stay.- The Staff at Crowne Plaza Dallas DowntownI had the best time! Everything was wonderful! Soci Assist, Other at Crowne Plaza Dallas Downtown by IHG, responded to this review Hi SLDoss,We’re thrilled to hear you had such a fantastic experience with us! Your kind words about everything being wonderf…
User: Road51898965526
Trip type: Couples
Hotel needs total Renovation
First,let me say the front desk staff were all friendly, kind and helpful. Our room never got cool. It was acceptable, but turning the thermostat to 70 didn’t help. Another guest told us you had to adjust it somehow with the fan together it colder. Directions with the room thermostat stating that would be nice. The hallway was very cold. Our bathtub faucet ran the entire time we were there. It was… First,let me say the front desk staff were all friendly, kind and helpful. Our room never got cool. It was acceptable, but turning the thermostat to 70 didn’t help. Another guest told us you had to adjust it somehow with the fan together it colder. Directions…
User: Eizabeth p
Trip type: Family
Pick up the phone and stop leaving us on hold.
I've stayed at this hotel in the past. I believe back in March and I've really enjoyed it, but the last two days have really left a sour taste in my mouth. Every time I've called all they'd done was put me on hold. Every time I've called it was a quick pick up then I'll just wait on hold. Not sure what happen to the customer service or if they outsources their incoming calls, but it's so hard to g… I've stayed at this hotel in the past. I believe back in March and I've really enjoyed it, but the last two days have really left a sour taste in my mouth. Every time I've called all they'd done was put me on hold. Every time I've called it was a quick pick up…
User: JC S
Trip type: Business
TERRI is an angel!
All I have to say is Terri at the front desk had by for THE BEST customer service at a crowne plaza hotel in 15 years ive been staying. She had a friendly SPEEDY check in while engaging in meaningful conversations about the city and the hotel. She even watched my bags as I ran across the street to the bank. Thank you so much for making my trip seamless and stress free! God bless. Soci A, at Cro… All I have to say is Terri at the front desk had by for THE BEST customer service at a crowne plaza hotel in 15 years ive been staying. She had a friendly SPEEDY check in while engaging in meaningful conversations about the city and the hotel. She even watched…
User: Keva W
Trip type: Business
I was satisfied before even getting to my room. Great customer service.
Worked with ms Terri at the front desk. She was super helpful, courteous and quick! Soci A, at Crowne Plaza Dallas Downtown by IHG, responded to this review Hi Keva,We’re so happy for your kind words about Ms. Terri. It's wonderful to hear she made your experience pleasant and efficient. We’ll be sure to pass along your compliments to her.- The Staff at Crowne Plaza Dallas DowntownWorked with ms Terri at the front desk. She was super helpful, courteous and quick! Soci A, at Crowne Plaza Dallas Downtown by IHG, responded to this review Hi Keva,We’re so happy for your kind words about Ms. Terri. It's wonderful to hear she made your e…
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