Congress Plaza

55+ photos

Congress Plaza

Name: Congress Plaza
Address: 520 South Michigan Avenue, Chicago - IL, united-states
Telephone: 353818882077
Rating: 3

chicago il, united states

About Congress Plaza

location

This historical hotel affords an excellent location on Michigan Avenue, opposite Grant Park and offers great value for money. The Art Institute is only 2 blocks away and world-class shopping less than a mile from the hotel.

facility

The hotel was built in 1893. 871 rooms and 36 suites are located on 14 storeys and can be reached by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a cloakroom, baggage storage service, safe, cash machine and drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, room service, an alarm call service, a laundry service and a hairdresser. Bicycles can be kept in the bicycle storage area. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

There are many ways to relax or stay active at the hotel, including golf, a gym, callisthenics, aerobics and a beauty salon.

meals

Various dining options are available, including a café, a bar and a pub. A number of specialities await guests in the air-conditioned, non-smoking restaurant. A wide variety of dishes are served at all three main mealtimes. Guests can enjoy lunch and dinner as a set menu. Staff are also happy to provide children's meals.

Amenities at Congress Plaza

Facilities (17)

Air conditioningLobby24-hour receptionShopsConference RoomRoom ServiceLaundry ServiceGaragePetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoke detectorSmoking roomsWifi

Beauty and Spa (1)

Salon

Business Center and Conferences (1)

Business Center

General Services (7)

ConciergeDoctor on callLuggage storageMultilingual StaffPool/ Beach towelsWake-up Call / ServiceWheelchair

Hotel Type (1)

Family-friendly Hotel

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (6)

Breakfast BuffetBreakfast ServedContinental BreakfastBarCafeRestaurant

Object Information (1)

Fax

Payment (1)

ATM

Room Facilities (7)

ShowerBathtubHairdryerFridgeTVRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Shopping (1)

Souvenir shop

Sport/Entertainment (2)

GymEvents

Transfers (1)

Airport Transfers

Location

Grant Park, Chicago - IL, United States

520 South Michigan Avenue

Nearest airport29km

City centre0 m

What's nearby

City centre0 m
Nearest airport29km

Check-in from 3:00 PM · Check-out by 12:00 PM

Grant Park, Chicago - IL, United States

520 South Michigan Avenue

Nearest airport29km

City centre0 m

What's nearby

City centre0 m
Nearest airport29km

Check-in from 3:00 PM · Check-out by 12:00 PM

User Rating & Reviews

3.0

Average

3645 reviews

Value
Rooms
Cleanliness
Service

Excellent391
Very Good1030
Average1070
Poor564
Terrible590

Recent Reviews: 3645

User: Jenny M
Trip type: Family
Great Rocky Top Stay!
The hotel is very nice, staff is very helpful and friendly.The hotel is very nice, staff is very helpful and friendly.
User: tree309
Trip type: Business
Go some where else
First of all, it's in a noisy part of town; loud vehicles play loud music until the wee hours of the morning. Also the emergency vehicle sirens are constantly going off. Secondly, they spent a fortune on the lobby but very little on the rooms. You can't control the temperature of your room; the hotel is the same temperature in each room. The shower backs up in the tub. When I got out of the shower… First of all, it's in a noisy part of town; loud vehicles play loud music until the wee hours of the morning. Also the emergency vehicle sirens are constantly going off. Secondly, they spent a fortune on the lobby but very little on the rooms. You can't contro…
User: Road50545669102
Trip type: Business
Stay away
Stay away.I contacted the hotel in advance and asked if I could have a package delivered before my arrival — they told me it was absolutely no problem.When the package arrived, one of their employees suddenly claimed they had no storage room and decided to throw the package away.I am honestly speechless at how terrible this level of customer service is. central, Guest Services / Front Office at… Stay away.I contacted the hotel in advance and asked if I could have a package delivered before my arrival — they told me it was absolutely no problem.When the package arrived, one of their employees suddenly claimed they had no storage room and decided to thr…
User: Tatiana D
Trip type: Family
Weed Smell in hallways, Not Clean & Not Family Friendly
Very disappointing stay at the Congress Plaza Hotel. We arrived late with our kids after a long drive and found a used towel in the closet. When we lifted the blanket, the sheets underneath were dusty. Staff was rude and dismissive when we reported it, and management offered no real solution. There was marijuana smoking in the hallways and loud fighting throughout the night. When we reported it, t… Very disappointing stay at the Congress Plaza Hotel. We arrived late with our kids after a long drive and found a used towel in the closet. When we lifted the blanket, the sheets underneath were dusty. Staff was rude and dismissive when we reported it, and man…
User: emily h
Trip type: Couples
Great location! Great views!
Amazing location! You can walk to many major attractions: art museum, millennium park, navy pier, Planetarium, aquarium, field museum- some you can see from the window! Buckingham fountain is right out front in Grant park!Parking (not included) next door is kinda pricey, $60+/ day, with NO in/out privileges. So it is nice to be close enough to walk places!- Pictures taken from 10th floor centra… Amazing location! You can walk to many major attractions: art museum, millennium park, navy pier, Planetarium, aquarium, field museum- some you can see from the window! Buckingham fountain is right out front in Grant park!Parking (not included) next door is ki…

What our customers say

Trustpilot

Deals newsletter

Deals and travel inspiration

Weekly in your inbox — handpicked package deals and price drops before they sell out.

Our Privacy Policy