Mercure Oxford Eastgate

Recent Reviews: 2028

• User:296perditas

  Trip type:

  Comfortable stay, great location, really helpful staff

  21 Jun 2026

  I stayed here mostly because of the location, which is perfect for an event on or near the High Street, but what sticks in my mind is how helpful the staff were. I felt really welcomed and as though nothing was too much trouble. The room I had was small, but well equipped and comfortable. Recommended. Victoria Beliakova, Guest Services / Front Office at Mercure Oxford Eastgate Hotel, responded to this review Dear 296perditas,Thank you for your wonderful review and for taking the time to share your experience with us.We are delighted to hear that you had a comfortable stay and that our central location was ideal for your visit. It is especially rewarding to know that our team made such a positive impression. Creating a warm and welcoming atmosphere, where every guest feels genuinely cared for, is at the heart of what we do, and your kind words mean a great deal to us. We will be sure to share your compliments with the entire team.We are also pleased that you found your room comfortable and well equipped, and that it met your needs during your stay.Thank you once again for your recommendation. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the near future.Warm wishes,Victoria BeliakovaRooms Division Manager

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• User:Brendan C

  Trip type:

  Stay At Mercure Oxford

  18 Jun 2026

  Great place right in the heart of the city! Staff are very accommodating and friendly especially Cam down at breakfast! Victoria Beliakova, Guest Services / Front Office at Mercure Oxford Eastgate Hotel, responded to this review Dear Brendan C,Thank you so much for your wonderful review!We are delighted to hear that you enjoyed your stay and our central location. It is especially lovely to know that our team's hospitality made such a positive impression. Cam will be thrilled to hear your kind words – we will be sure to pass on your compliments to him.We truly appreciate your feedback and look forward to welcoming you back to Mercure Oxford Eastgate Hotel for another enjoyable stay in the near future.Kind regards,Victoria Beliakova

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• User:Lisa N

  Trip type: Business

  Unclean, run-down rooms - not recommended unless you get a very low rate

  16 Jun 2026

  I regret staying at this hotel even though the location is terrific. our room was not clean nor maintained (see photos). Even for a historic building, it was far below standards. It was also hot and some areas had bad smells. The good points: decent breakfast available at early hour, friendly breakfast staff. Victoria Beliakova, Guest Services / Front Office at Mercure Oxford Eastgate Hotel, responded to this review Dear LisanE4633VJ,Thank you for taking the time to share your feedback.We are truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the cleanliness and maintenance issues you experienced, as well as for the discomfort caused by the warm weather. Your comments have been taken seriously and shared with the relevant teams to ensure these matters are addressed.We are also pleased to let you know that the hotel is scheduled to undergo a refurbishment in the near future, which will include improvements to our guest rooms and facilities to provide a more comfortable experience for our guests.Thank you for your kind words regarding our convenient location, breakfast, and the friendliness of our breakfast team. We greatly appreciate your feedback and hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay.Kind regards,

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• User:Christopher W

  Trip type: Couples

  Avoid

  11 Jun 2026

  Avoid. Rooms are unbelievably hot as the air conditioning is “permanently” broken. You will not sleep in the Summer. The management refused to offer any gesture of goodwill back and rolled out a robotic response with no care for a paying customer. Simply, once they have your money they do not care.There are better places to stay in Oxford. Victoria Beliakova, Guest Services / Front Office at Mercure Oxford Eastgate Hotel, responded to this review Dear F8271KKchristopherw,,Thank you for taking the time to share your feedback.We are truly sorry to learn that you experienced discomfort during your stay due to the high temperatures. Unfortunately, during the period of your visit, Oxford was affected by an unusual heatwave, resulting in exceptionally warm conditions across the city. While these weather conditions were beyond our control, we fully understand the impact they may have had on your comfort.We would also like to clarify that air conditioning is not advertised as an amenity in our guest rooms. Nevertheless, we sincerely regret that the unusually high temperatures affected the quality of your stay and prevented you from enjoying the level of comfort you expected.We are equally sorry to learn that you felt your concerns were not met with the care and attention you deserved. We value every guest's feedback and strive to respond to all concerns with professionalism, understanding, and respect.Thank you once again for sharing your experience. While the circumstances were beyond our control, we genuinely regret the inconvenience caused and are sorry that your stay did not meet your expectations.Warm wishes,Victoria BeliakovaRooms Division Manager

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• User:E1946XXcatherinew

  Trip type: Business

  great location , nice front desk team- especially the evening staff

  11 Jun 2026

  I have stayed here about four times for work. Sadly at this time of year the prices go up and it's outside my budget. Super helpful front desk, right in the middle of Oxford. No evening meal or room service but lots of options outside the front door . Victoria Beliakova, Guest Services / Front Office at Mercure Oxford Eastgate Hotel, responded to this review Dear E1946XXcatherinew, Thank you for taking the time to share your feedback and for your continued loyalty to the hotel over your visits to Oxford.We are delighted to hear that our front desk team made such a positive impression. Your kind comments will be shared with the team, who will be thrilled to receive your recognition.We are also pleased that you continue to enjoy our central location and the convenience it offers for both business and leisure travellers. While we appreciate your comments regarding seasonal pricing, we are grateful that you chose to stay with us and hope to have the opportunity to welcome you back again in the future.Warm wishes,Victoria BeliakovaRooms Division Manager

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