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The Lensbury

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The Lensbury

london, united kingdom

About The Lensbury

location

The hotel has a lift and features 171 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a transfer service, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

facility

Rooms are equipped with central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A washing machine is provided for guests' convenience. A telephone, satellite television, a radio and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

rooms

The pool complex ensures comfortable swimming with its indoor and outdoor pools and pleasantly heated water. Children can enjoy a special swimming area just for them. A sun terrace is a great place to while away the hours. For guests who wish to keep active, tennis, golf and fishing are available. Water sports enthusiasts are offered canoeing. Guests can enjoy a wide range of indoor sports, including a gym, billiards, squash, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

sport

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals. The hotel also offers picnics.

Amenities at The Lensbury

Facilities

Air conditioningBar(s)CaféCar ParkConference RoomDisability-friendlyGames roomHotel SafeLaundry FacilitiesLaundry ServiceLiftsPlaygroundRestaurant(s)Room ServiceShopsWifi

Hygiene

Contactless check-in/-outContactless paymentEnhanced cleaning programmeHand sanitiserHealth checks on staffMandatory mask-wearingNo high-touch furnishingsNo high-touch furnishings in public areasPackaged mealsProtective equipment for employeesProtective hygiene screensSocial distancing regulationsUse of commercially available disinfectants

Sport/Entertainment

AerobicsBilliards/SnookerCanoeChildren's EntertainmentChildren's PoolGymHeated Pool(s)Indoor PoolMassageNumber of PoolsOutdoor Pool(s)SaunaSquashSteam bathSun terraceTennis

Location

Map preview
Richmond, London, United Kingdom

Broom Road

Check-in from 3:00 PM · check-out by 11:00 AM

User Rating & Reviews

3.8

Good

1225 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent478
  • Very Good343
  • Average194
  • Poor96
  • Terrible114

Recent Reviews: 1225

  • User: Paul A

    Trip type: Solo travel

    Construction Site, Avoid

    10 Jun 2026

    Drilling started at 8am right next to my room, making sleep or work impossible. This is a construction site as well as hotel, something that was not made clear before or after the booking and should be - especially when charging premium rates. It's dishonest n…

  • User: Lamiamohan

    Trip type: Family

    Weekend Stay

    07 Jun 2026

    Overall a great stay - perhaps not quite as expected, with the hotel under renovations at the moment the website doesn't quite match what is on offer at present. The Dunbar is currently the only area for sitting / lounging and probably isn't actually big enoug…

  • User: Ciaramlewis

    Trip type: Family

    Lovely stay at this hotel.

    06 Jun 2026

    We had a lovely stay this weekend. Firstly when we arrived the rooms weren’t really up to our standard. We asked the receptionist and she was fantastic and moved us into a newly refurbished room, which was fantastic! Brilliant room, bathroom and rituals. The h…

  • User: Helen A

    Trip type: Friends getaway

    Disappointing

    06 Jun 2026

    I went here with a friend and was aware of the refurbishment going on. Whilst there was no loud noises or building works going on it is how they are dealing with guests that is the issue. Despite booking “The Lensbury” and expecting to stay in the building as…

  • User: szk1969

    Trip type: Family

    Noisy construction, restaurant food terrible, poor communication, fake empathy

    27 May 2026

    Noisy construction, restaurant food terrible, poor communication, fake empathy. AVOID FRONTOFFICE LENSBURY, Guest Services / Front Office at The Lensbury Resort, responded to this review Dear szk1969,Thank you for taking the time to share your feedback. W…

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