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Shangri-La Hotel, At The Shard, London

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Shangri-La Hotel, At The Shard, London

london, united kingdom

About Shangri-La Hotel, At The Shard, London

location

This hotel is located in the heart of London.

facility

The hotel has a lift and features 202 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Other services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available.

rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A refrigerator, a mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, tennis and golf are available. Water sports enthusiasts can enjoy jet skiing and diving. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments.

meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special meals, including diet meals, are also available. In addition, special catering options and picnics are available.

Amenities at Shangri-La Hotel, At The Shard, London

Facilities

Air conditioningBar(s)Bicycle HireCaféCar ParkConference RoomCurrency ExchangeDisability-friendlyGarageHotel SafeLaundry FacilitiesLaundry ServiceLiftsPetsRestaurant(s)Room ServiceWifi

Hygiene

Contactless check-in/-outContactless paymentContactless room serviceEnhanced cleaning programmeHand sanitiserHealth checks on staffHygiene training for staffMandatory mask-wearingNo high-touch furnishingsNo high-touch furnishings in public areasPackaged mealsProtective equipment for employeesProtective equipment for guestsProtective hygiene screensProtective masks for guestsSanitiser dispenserSocial distancing regulationsUse of commercially available disinfectants

Meals

Breakfast BuffetSpecial DietSpecial Offers

Sport/Entertainment

AerobicsDivingGolfGymIndoor PoolJacuzziJet SkiingMassageNumber of PoolsOutdoor Pool(s)SaunaSteam bathSun loungersTennis

Location

Map preview
Waterloo, London, United Kingdom

31 St Thomas Street

Check-in from 4:00 PM · check-out by 11:00 AM

User Rating & Reviews

4.8

Excellent

7866 reviews
  • Value
  • Rooms
  • Cleanliness
  • Service
  • Excellent6958
  • Very Good535
  • Average189
  • Poor96
  • Terrible88

Recent Reviews: 7866

  • User: Sherpa378357

    Trip type: Couples

    Extraordinary views!!

    11 Jun 2026

    We just got back from eight nights in the London Suite at Shangri-La The Shard and honestly — it's one of those stays you keep talking about long after you're home.The suite is on Level 38 and the views are simply extraordinary. Floor-to-ceiling windows, 180 d…

  • User: frankieboodog

    Trip type: Business

    Smelled so good

    07 Jun 2026

    I was on a 3 day business trip to London in the middle of a very long international journey. I stayed here because my meeting was in the hotel and I am so very glad I did. When I collapsed into my room at 10 pm after a long flight from India, I was so pleased…

  • User: Joshua C

    Trip type: Solo travel

    Swimming experience

    07 Jun 2026

    I stayed 3 times now and every time I've stayed and visited the swimming pool.ive had an absolutely amazing welcoming and service from matt Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Joshua,Thank you for taking the…

  • User: Sightsee68290465504

    Trip type: Business

    Great hotel.

    05 Jun 2026

    Always a pleasant stay. Lovely views and breakfast and quick commuting via London Bridge station literally one minute away. Kurt Macher , Owner at Shangri-La The Shard, London, responded to this review Dear Valued Guest,Thank you for taking the time to sh…

  • User: Xin Li L

    Trip type: Business

    Exceptional service and impeccable comfort in the heart of London.

    04 Jun 2026

    My stay at Shangri-La The Shard, London was exceptional from start to finish. The warmth, professionalism, and attentiveness of the staff truly set this hotel apart. The hotel was also impeccably clean, with every area maintained to the highest standard, creat…

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