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Novotel London West

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Novotel London West

locationHammersmith, London

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About Novotel London WestAbout Novotel London West

Location

With 3 of London's main tube lines within a 3 minute walk of the hotel, as well as innumerate bus lines, this property is an ideal base to explore the city. Locally, the Hammersmith Apollo Theatre is renowned for live music and comedy and the Lyric Theatre offers an interesting alternative on London's theatre scene. Kensington High Street is a must for those with an eye for fashion and for those with an interest in history, nearby Chiswick House is a glorious example of 18 th century British architecture.

Facility

The hotel has a lift and features 630 rooms, including 208 suites and 208 single rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. All rooms are carpeted and include a double bed and a sofa bed. Separate bedrooms are available. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and a solarium.

Meals

The dining area includes a non-smoking restaurant and a bar. Half board is offered as a catering option. At breakfast, lunch and dinner, guests serve themselves at the delicious buffet or order a set menu for lunch and dinner. Staff are also happy to provide children's meals.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Novotel London West Amenities at Novotel London West

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

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      Evening Buffet

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      Half Board

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

  • Sport/Entertainment

    • -

      Gym

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Centre

7.3 km

User Rating & ReviewsUser Rating & Reviews

  • Locationrating
  • Sleep Qualityrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

1802

Very Good

2247

Average

1014

Poor

416

Terrible

329

Recent Reviews: 5808

  • User:jamieba32

    Trip type:

    Nice reception area but basic looking rooms

    rating09 Dec 2025

    The hotel is fine. Nice bar, friendly reception and free water in the room. However the rooms themselves are pretty basic. Plain walls with no decoration and just has more of a 3 star feel than a...

  • User:Ian C

    Trip type:

    Accessible Rooms, a contradiction in terms

    rating07 Dec 2025

    We attended an award ceremony on 5th Dec, arriving a day early. I have mobility issues and required an appropriate accessible room. The room itself was acceptable but placed on the 6th floor a long...

  • User:prvanderlaan

    Trip type:

    be careful with giving a deposit

    rating04 Dec 2025

    Be very careful here with giving a deposit. I gave a deposit, then they wrongfully charged expenses, when I informed them (assuming a simple error) they do not reply and to date I have not received...

  • User:AlbusD

    Trip type:

    Poor Check-in Experience!

    rating03 Dec 2025

    Stayed two nights in this hotel in cold November. It is a short walk from the undergound station. Had to take the lift up one floor for check-in. Check-in was supposed to be easy and straightforward...

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