Holland House Hotel Cardiff By Sunday

Recent Reviews: 3970

• User: Flicsaunders

  Trip type: Family

  Stay somewhere else, tired damp rooms

  Stag were friendly and the hotel has clearly spent some money renovating the bar and break fast room. The bedroom however was another story, the room had a very strong damp/musty smell. To the point my 13 year old son said why does it smell like a haunted house in here and I struggled to sleep. Both the TV and Fridge didn’t work. The only reason we didn’t leave was that it was 10pm by the time we… Read moreStag were friendly and the hotel has clearly spent some money renovating the bar and break fast room. The bedroom however was another story, the room had a very strong damp/musty smell. To the point my 13 year old son said why does it smell like a haunted hous… Read more

• User: SSmith8884

  Trip type: Business

  Great stay

  I was staying here as part of a tour group and really enjoyed the hotel. The location is awesome and breakfast included was great. The gym is fantastic, just wish it was 24 hours. Emily Brown, Sales at Holland House Hotel Cardiff By Sunday, responded to this review Thank you for providing us with feedback, we are delighted to hear you enjoyed your stay.I was staying here as part of a tour group and really enjoyed the hotel. The location is awesome and breakfast included was great. The gym is fantastic, just wish it was 24 hours. Emily Brown, Sales at Holland House Hotel Cardiff By Sunday, responded to thi… Read more

• User: Dyfrig W

  Trip type: Couples

  The holiday from hell

  Arrived at the hotel and were immediately ignored, and almost denied entry for being under 18 ( we are both 19 nearly 20 ). We received no apology for the rude greeting but we chose to ignore it and move on.We then made our way to our not so superior queen room with the stunning (at an extra cost) panoramic view of the cracked window from ceiling to floor. We went to report it to reception who ass… Read moreArrived at the hotel and were immediately ignored, and almost denied entry for being under 18 ( we are both 19 nearly 20 ). We received no apology for the rude greeting but we chose to ignore it and move on.We then made our way to our not so superior queen roo… Read more

• User: Voyager32090979439

  Trip type: Friends getaway

  Poor Service and Unacceptable Standards

  Our two‑night group stay at Holland Bay Hotel in Cardiff was far below acceptable standards. From the moment we arrived, the customer service was shockingly poor. Staff at the restaurant were particularly rude, and our concerns were met with unprofessional comments rather than support. The bedrooms were not ready at check‑in — beds were undone and towels were visibly dirty. Dinner was of very low… Read moreOur two‑night group stay at Holland Bay Hotel in Cardiff was far below acceptable standards. From the moment we arrived, the customer service was shockingly poor. Staff at the restaurant were particularly rude, and our concerns were met with unprofessional com… Read more

• User: Jacob H

  Trip type: Couples

  Unacceptable

  Check in was easy, greeted by cleaning products outside our room, had to actually move the hoover to gain access, luckily the room was empty. Lift can be heard all day and night coming up and down as the shaft was right behind the headboard/wall, if it stopped on the floor we was on you could hear it ping very easily. Windows were mouldy, window ledges were wet from where the water had dripped dow… Read moreCheck in was easy, greeted by cleaning products outside our room, had to actually move the hoover to gain access, luckily the room was empty. Lift can be heard all day and night coming up and down as the shaft was right behind the headboard/wall, if it stopped… Read more