Leonardo Inn Hotel Aberdeen Airport

Recent Reviews: 514

• User: 122gavinj

  Trip type: Business

  Horrendous customer service

  Due to an error on booking.com my dates where incorrect, I advised the hotel immediately and they did nothing to help and charged me the full rate for the room and would not change the date. Disgusting customer service, never staying at this hotel again. Customer Experience team , Other at Leonardo Inn Hotel Aberdeen Airport, responded to this review Dear 122gavinj, Many thanks for staying re… Read moreDue to an error on booking.com my dates where incorrect, I advised the hotel immediately and they did nothing to help and charged me the full rate for the room and would not change the date. Disgusting customer service, never staying at this hotel again. Cu… Read more

• User: jim d

  Trip type: Couples

  Surpassed expectations

  To be honest, I booked this hotel by mistake, but am pleased to say it surpassed my expectations. Room was clean and comfortable and the breakfast was one of the best. Staff were very friendly. Would happily make the same mistake again. Customer Experience team , Other at Leonardo Inn Hotel Aberdeen Airport, responded to this review Dear U1559QMjimd, Many thanks for staying recently and thank… Read moreTo be honest, I booked this hotel by mistake, but am pleased to say it surpassed my expectations. Room was clean and comfortable and the breakfast was one of the best. Staff were very friendly. Would happily make the same mistake again. Customer Experience… Read more

• User: UKTouristScotland

  Trip type: Couples

  Decent hotel, great value

  We stayed here for 2 nights while visiting some local National Trust properties in the area - Dyce is a good location for this. Although we were near the airport, our room on the ground floor was quiet. The room was extremely clean and fresh with decent bedding. Only criticism was the lack of a power socket beside the bed. The bathroom was on the small side, but the shower had good pressure with n… Read moreWe stayed here for 2 nights while visiting some local National Trust properties in the area - Dyce is a good location for this. Although we were near the airport, our room on the ground floor was quiet. The room was extremely clean and fresh with decent beddin… Read more

• User: F941LJlizc

  Trip type: Family

  Fine for a one night stopover

  Excellent location for the airport with super friendly staff on reception. Nice clean room and adequate for a one night stay. However the mattress in the single bed needs replacing as my grandson was basically lying on the bed base. Didn't stay for breakfast so unable to comment. Leonardo needs to try and change the licensing permit as we were disappointed we couldn't sit in the bar area as no und… Read moreExcellent location for the airport with super friendly staff on reception. Nice clean room and adequate for a one night stay. However the mattress in the single bed needs replacing as my grandson was basically lying on the bed base. Didn't stay for breakfast s… Read more

• User: Jane M

  Trip type: Family

  Not good

  Hi hotel staff great .pillows lumpy.cooked breakfast cold and they reheated for me still cold.table next to me said their cook breakfast too was cold.no refund I hope the cooked breakfast will be hot as staff member said it would be sorted for tomorrow Stayed from 13th march too 15th march Customer Experience team , Other at Leonardo Inn Hotel Aberdeen Airport, responded to this review Good m… Read moreHi hotel staff great .pillows lumpy.cooked breakfast cold and they reheated for me still cold.table next to me said their cook breakfast too was cold.no refund I hope the cooked breakfast will be hot as staff member said it would be sorted for tomorrow Stayed… Read more