Sunday Hotel Dubai Creek Deira

Recent Reviews: 731

• User: Raniel E

  Trip type: Couples

  Good

  I had a wonderful stay at the Excelsior Hotel Downtown. A special thank you to Hein Htut Zan from the housekeeping team, who did an amazing job keeping my room spotless, fresh, and perfectly stocked every day. Their politeness, professionalism, and incredible attention to detail truly stood out and made my stay so comfortable. Excellent serviceI had a wonderful stay at the Excelsior Hotel Downtown. A special thank you to Hein Htut Zan from the housekeeping team, who did an amazing job keeping my room spotless, fresh, and perfectly stocked every day. Their politeness, professionalism, and incredible… Read more

• User: Dhian Cairo U

  Trip type: Couples

  Safety and privacy issues

  I just disappointed on how they manage to communicate with each other towards their guest when it comes to check out guest and check in guest because in the middle of the night 1 of the staff just open the door without knocking 3 times and telling what department of the hotel they are. Because of that our privacy as a person and a guest of the hotel feels like not important with them and the staff… Read moreI just disappointed on how they manage to communicate with each other towards their guest when it comes to check out guest and check in guest because in the middle of the night 1 of the staff just open the door without knocking 3 times and telling what departm… Read more

• User: Jatinderoberoi

  Trip type: Couples

  Excellent place to stay.

  The hotel is quite centrally located and near the airport. The staff are specially sweet especially at the reception we have a young lady called Asha who is helpful, polite and friendly. She helped us with our needs from the beginning to the end. We complained about the cleanliness of the first room we received and she quickly moved us to a different floor to a neat and clean room. The room help c… Read moreThe hotel is quite centrally located and near the airport. The staff are specially sweet especially at the reception we have a young lady called Asha who is helpful, polite and friendly. She helped us with our needs from the beginning to the end. We complained… Read more

• User: Laxmi K

  Trip type: Family

  Not a good experience and not worth the price.

  The worst customer service ever. Very unprofessional and very dismissive. The hotels are untidy and nasty. I did not feel secure or safe there. The front desk is incompetent and condensing. A hostel hotel environment with a rude owner. No recommendations.The worst customer service ever. Very unprofessional and very dismissive. The hotels are untidy and nasty. I did not feel secure or safe there. The front desk is incompetent and condensing. A hostel hotel environment with a rude owner. No recommendations.

• User: tt227934

  Trip type: Couples

  Great stay at downtown hotel

  Had a lovely stay at Excelsior, good amenities and breakfast options. The location is bubbly and has great connections to local transport (donwtown to the souk or uptown to the mall) and the airport. The room was spacious and had all expected details - the temperature of the water was an issue that was quickly resolved. Staff are helpful and we had a wonderful member of the team Surjeet look after… Read moreHad a lovely stay at Excelsior, good amenities and breakfast options. The location is bubbly and has great connections to local transport (donwtown to the souk or uptown to the mall) and the airport. The room was spacious and had all expected details - the tem… Read more