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Crowne Plaza Dubai - Festival City

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Crowne Plaza Dubai - Festival City

locationDubai, Dubai

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About  Crowne Plaza Dubai - Festival CityAbout Crowne Plaza Dubai - Festival City

Location

The hotel is located on the banks of the Dubai Creek. It is directly connected with the Festival Waterfront Centre, a luxury shopping centre with over 550 retail outlets, 90 restaurants and cafés, and a 100 berth marina, which is perfect, especially during the famous Dubai Shopping Festivals in the summer and winter months. Dubai International Airport is approximately 130 km from the hotel.

Facility

The hotel has a lift and features 316 rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Parking spaces are available to guests travelling by car. Further services include a 24-hour security service, a babysitting service, a car hire service, a transfer service, translation services, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Guests can also use the bicycle storage facilities. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. An entertainment programme and a kids' club are also options for entertainment.

Meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Catering options include half board and full board. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

 Amenities at Crowne Plaza Dubai - Festival City Amenities at Crowne Plaza Dubai - Festival City

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Beach

18 km

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

3551

Very Good

598

Average

91

Poor

20

Terrible

27

Recent Reviews: 4287

  • User:Farjam B

    Trip type:

    Family Reunion

    rating10 Dec 2025

    Breakfast and service by Chef Janipo, Terry, Kaj, Kailash & Winfield makes such a great starts of the day. Smiles and energy all the way. Thank you
  • User:Geordie1963

    Trip type:

    Another great stay

    rating09 Dec 2025

    Very friendly and professional service as always From Aimee when first arriving to all the breakfast staff Chef Terry Joanne Wint Bhawna Victor Fareed Raj Dan Kailash Emelyn Housekeeping ,pool...
  • User:Philip B

    Trip type:

    Dubia...what an experience.....

    rating09 Dec 2025

    This was our first visit to Dubia and overall the experience was nothing short of fantastic... Our hotel, the Crown Plaza in Festival City exceeded our expectations in everyway. The staff in all the...
  • User:Amr H

    Trip type:

    Kids club

    rating09 Dec 2025

    It was so nice experience and big thanks for luzia &deborah for there professional care with my kids . We will for sure visit again the hotel

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