Kampala Serena Hotel

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51+ photos

Kampala Serena Hotel

Name: Kampala Serena Hotel
Address: Kintu Road, Kampala – Central Region, uganda
Telephone: 353818882077
Rating: 4.6

kampala central region, uganda

About Kampala Serena Hotel

location

The hotel is ideally located at the very heart of Kampala. Moreover, it is situated in central Kampala, 40 km from Entebbe International Airport.

facility

152 rooms, including 8 junior suites, 4 suites, 107 single rooms and 12 double rooms, are located on 6 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. Film lovers are sure to find just what they're looking for in the cinema's listings. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, 24-hour room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the garden view from a balcony or terrace. All rooms are carpeted and include a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. There is also an ironing set, a trouser press and a tumble dryer. A direct dial telephone, a television with satellite/cable channels, an alarm clock and WiFi ensure optimal comfort. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols the sun terrace complete the holiday. For those who wish to stay active while on holiday, the hotel offers golf. Sport and leisure facilities at the hotel include a gym, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Evening entertainment includes live music.

meals

Various dining options are available, including a restaurant, a dining room, a café and a bar. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Kampala Serena Hotel

Facilities (17)

Air conditioningLobby24-hour receptionCurrency ExchangeConference RoomRoom ServiceLaundry ServiceBicycle HirePlaygroundPetsElevator/ LiftIroning servicesLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (4)

MassageSalonSpaSteam and Sauna

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (1)

Picnic area

General Services (4)

ConciergeDoctor on callLuggage storageMultilingual Staff

Hotel Type (1)

Family-friendly Hotel

Hygiene (4)

Protective equipment for employeesPackaged mealsGym/ Fitness centreFirst-aid services

Indoor Activities and Sports (1)

Yoga

Meals (9)

Half BoardFull BoardBreakfast BuffetBreakfast ServedContinental BreakfastBarBarbequeCafeRestaurant

Object Information (1)

Fax

Outdoor Activities and Sports (1)

Cycling

Room Facilities (7)

MinibarFridgeSafeTVBathrobesRoom serviceToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (7)

Outdoor Pool(s)Swimming PoolSaunaGymEntertainment ProgrammeEventsWater Park

Transfers (1)

Airport Transfers

Location

Kampala, Kampala – Central Region, Uganda

Kintu Road

Nearest airport40km

City centre2km

What's nearby

City centre2km
Nearest airport40km

Check-in from 12:00 PM · Check-out by 10:00 AM

Kampala, Kampala – Central Region, Uganda

Kintu Road

Nearest airport40km

City centre2km

What's nearby

City centre2km
Nearest airport40km

Check-in from 12:00 PM · Check-out by 10:00 AM

User Rating & Reviews

4.6

Excellent

843 reviews

Value
Rooms
Cleanliness
Service

Excellent564
Very Good228
Average25
Poor16
Terrible10

Recent Reviews: 843

User: Solomon D
Trip type: Couples
Absolutely amazing experience at SERENA
23 Apr 2026
I had an absolutely amazing experience at the Serena Kampala Hotel from April 8–13. Words truly cannot describe how professional, warm, and attentive the staff are. From the moment I arrived, everything ran smoothly, and the level of service was outstanding. This is not just a hotel—it genuinely feels like home. In fact, it feels like something more than that. I would like to give special recognit… I had an absolutely amazing experience at the Serena Kampala Hotel from April 8–13. Words truly cannot describe how professional, warm, and attentive the staff are. From the moment I arrived, everything ran smoothly, and the level of service was outstanding. T…
User: JustineKaitaia
Trip type: Couples
Room fine, gym great, massage AMAZING.
18 Apr 2026
The hotel was fine, the staff were quite pleasant. I was a little surprised at the house cleaning. This is being nitpicky, but instead of replacing the towels when they refreshed our room, they just left them hanging over the door. The Lakes restaurant was so-so. The gym was really nice, it actually made me want to work out after sitting on my lazy butt for the last 15 years. What really made this… The hotel was fine, the staff were quite pleasant. I was a little surprised at the house cleaning. This is being nitpicky, but instead of replacing the towels when they refreshed our room, they just left them hanging over the door. The Lakes restaurant was so-…
User: Theodore W
Trip type: Couples
Excellent Service
26 Jan 2026
My wife and I had a wonderful time at the Lakes restaurant, thanks to the excellent service from Agaba. He was polite, friendly, and very attentive, always ensuring we were comfortable and satisfied. His positive attitude and professionalism truly stood out. He is a real asset to the hotel, and we sincerely appreciate his outstanding service. Let him to keep it up. Kampala S, at Kampala Serena… My wife and I had a wonderful time at the Lakes restaurant, thanks to the excellent service from Agaba. He was polite, friendly, and very attentive, always ensuring we were comfortable and satisfied. His positive attitude and professionalism truly stood out. H…
User: SteveJ2972
Trip type: Family
A great hotel in Kampala
18 Jan 2026
The Serena is a wonderful hotel with great facilities and helpful, friendly staff. We enjoyed our breakfasts, and dinners in the Lakes restaurant. Kampala S, at Kampala Serena Hotel, responded to this review Dear Steve J,Thank you very much for taking the time to share your kind feedback following your stay with us. We are delighted to hear that you found Kampala Serena Hotel to be a wonderfu… The Serena is a wonderful hotel with great facilities and helpful, friendly staff. We enjoyed our breakfasts, and dinners in the Lakes restaurant. Kampala S, at Kampala Serena Hotel, responded to this review Dear Steve J,Thank you very much for taking the…
User: 551francescas
Trip type: Business
Excellent stay as always
05 Nov 2025
An amazing place to stay as always. Staff is just so incredible and kind and it's like being cuddled from the moment you step in! Kampala S, at Kampala Serena Hotel, responded to this review Dear Francesca,Thank you so much for your wonderful feedback and for choosing to stay with us again. We are truly delighted to hear that you had another amazing experience and that our team made you feel… An amazing place to stay as always. Staff is just so incredible and kind and it's like being cuddled from the moment you step in! Kampala S, at Kampala Serena Hotel, responded to this review Dear Francesca,Thank you so much for your wonderful feedback and…

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