Sultan Palas Hotel

Recent Reviews: 202

• User: Passenger03539901944

  Trip type: Couples

  Sleeping in a Sauna

  Checkin was lovely and the staff were very friendly and helpful. Unfortunately, March is still considered winter which means the Hotel has heating on all the rooms permanently on. This means even with your door open, because of the direction of the hotel, you get no cold air coming in. Reception cannot do anything about it. I kid you not, when I say the rooms are hot, we're talking min 28 degrees… Read moreCheckin was lovely and the staff were very friendly and helpful. Unfortunately, March is still considered winter which means the Hotel has heating on all the rooms permanently on. This means even with your door open, because of the direction of the hotel, you… Read more

• User: Marius C

  Trip type: Family

  Disappointing Experience – Lack of Flexibility and Poor Communication

  Disappointing Experience – Lack of Flexibility and Poor CommunicationI booked Hotel Salymar in Cádiz with high expectations, but my experience was disappointing. Due to a booking date error (made for the wrong night), I attempted to correct or cancel the reservation within 24 hours. Unfortunately, the hotel showed no flexibility and refused to modify or cancel without charging a fee, even though t… Read moreDisappointing Experience – Lack of Flexibility and Poor CommunicationI booked Hotel Salymar in Cádiz with high expectations, but my experience was disappointing. Due to a booking date error (made for the wrong night), I attempted to correct or cancel the reser… Read more

• User: Luiz B

  Trip type: Couples

  Booking used a third party. Conclusion: almost 50% higher price, no breakfast, no cancelation. If done directly hotel, all inclu

  Don't book this hotel through Booking. They use a third party and you pay more (+50%. if direct hotel) , non refundable and no breakfast (direct hotel all is included) At the hotel, no help whatsoever. Tried to get at least the breakfast but mgr refused.Don't book this hotel through Booking. They use a third party and you pay more (+50%. if direct hotel) , non refundable and no breakfast (direct hotel all is included) At the hotel, no help whatsoever. Tried to get at least the breakfast but mgr refused.

• User: Crisgraaff

  Trip type: Couples

  Not even near the expectations

  Honestly, I felt cheated by this hotel.I’ll start by the fact that they advertise “parking available at location” which is a lie, since the hotel is at a pedestrian street and cars aren’t allowed to stay (just to unload), the “parking” is several blocks away.The entire aesthetic feels cheap, the carpet looks stained and dirty in the hallways.The staff (almost everyone we spoke to) was rude, not he… Read moreHonestly, I felt cheated by this hotel.I’ll start by the fact that they advertise “parking available at location” which is a lie, since the hotel is at a pedestrian street and cars aren’t allowed to stay (just to unload), the “parking” is several blocks away.T… Read more

• User: 938paulinal

  Trip type: Couples

  Worth it

  Good localised. Nice and clean room. Good facilities lovely price and very friendly service. Happy to help and explain what ever you ask. Breakfast... very Spanish light and fresh. For few sunny days perfect!Good localised. Nice and clean room. Good facilities lovely price and very friendly service. Happy to help and explain what ever you ask. Breakfast... very Spanish light and fresh. For few sunny days perfect!