Hilton Garden Inn Kocaeli Sekerpinar

Name: Hilton Garden Inn Kocaeli Sekerpinar
Address: Cumhuriyet Mah. Muhsin Yaz. Cad. No.117, Kocaeli, turkey
Telephone: +44-204-505-9777
Rating: 4.1

Gebze, Kocaeli, Turkey

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About Hilton Garden Inn Kocaeli Sekerpinar

location

This hotel warmly welcomes guests in Gebze.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Separate bedrooms are available. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Comfortable sun loungers are available on the terrace. Sport and leisure facilities at the hotel include a gym, billiards and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a hammam, massage treatments and a solarium.

meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. For lunch and dinner, guests can order à la carte. Diet meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Hilton Garden Inn Kocaeli Sekerpinar

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Conference Room
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  Currency Exchange
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  Disability-friendly
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  Garage
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  Hotel Safe
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  Laundry Facilities
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  Laundry Service
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  Lifts
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  Medical Assistance
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  Newspaper kiosk
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  Pets
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  Restaurant(s)
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  Room Service
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  Shops
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  Small supermarket
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  Wifi
Hygiene
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  CleanStay (Hilton)
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  Contactless check-in/-out
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Housekeeping only upon request
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  Hygiene training for staff
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  Medical teleconsultation
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  No high-touch furnishings
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  No high-touch furnishings in public areas
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  Packaged meals
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  Protective equipment for employees
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  à la carte Dinner
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  à la carte Lunch
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  Breakfast Buffet
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  Continental Breakfast
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  Special Diet
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  Special Offers
Sport/Entertainment
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  Aerobics
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  Billiards/Snooker
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  Children's Pool
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  Gym
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  Indoor Pool
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Sauna
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  Sun loungers
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  Tanning Studio/Solarium

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 131

User:Alexander T
Trip type: Business
Horrible experience
14 Dec 2024
At first, I thought I would have a great time at this hotel but turned out to be the worst experience ever. Sewer gas infiltrated the room from the toilet. The heating system was way too hot and uncontrollable. I thought I was gonna die. The room was big put poorly organized. Noisy to boot.
User:TammyBun
Trip type: Family
Embarrassed
04 Aug 2024
Firstly,my stay at this hotel was an embarrassment for my husband (a diamond member) and I, as well as our other family members (my sister and her husband) whom were traveling and celebrating with us (my husband and sisters birthday). Upon arrival, with all lights turned off, the appearance seemed eerie and uninviting. However my husband, family members, and I, were extremely tired from traveling, and we were just satisfied with arriving at the hotel. With the front desk attendant having a hard English language and a customer-oriented approach. The front desk staff member the second night, presented a charming personality and strong English language skills. Breakfast the next morning was average, with the kitchen staff being the only notable aspect of our stay. Overall, this Hilton hotel did not measure up to my previous experiences at other Hilton properties in Istanbul.Furthermore, my stay in the room left much to be desired. The refrigerator's cooling capacity was insufficient, and the air conditioning would abruptly stop working during the night, making it challenging to get a good night's sleep. Taking a shower was also an unpleasant experience due to the excessively cold water temperature. To add to the list of disappointments, the bar staff's language skills were found wanting, and their reliance on Google for cocktail recipes proved futile, making it impossible for my husband and me to enjoy a leisurely drink. As Hilton Diamond members, my husband and I have a card on file, allowing us to charge our wine and beer etc.. to our room. However, our fellow travelers encountered our bill discrepancy at check-out, and being threatened with police resulting in a regrettable confrontation that left me feeling embarrassed.Lastly, included, either following or arriving prior to, will be a screenshot of the receipt that I received. This receipt is what my family had to pay. My family met me at the airport, as we had to take separate taxis, they were more than 20 minutes behind because of this. And the 20 minutes was the most stressful part, as I am trying to catch a flight and we are traveling together. Upon my family’s arrival I was given the receipt and the first thing noticed was a copy of a credit card receipt printout. Meaning it wasn’t itemized and I was unable to review the receipt with staff for any discrepancies.
User:dannrobb03
Trip type: Friends getaway
DIRTY ROOM, BAD SMELL, HADN’T BEEN CLEANED
24 May 2023
Very disappointed and unsatisfied. The room was still dirty, everything was greasy and looked as though it hadn’t been cleaned. We checked in and then went to sleep and was woken up by room service trying to get into our room, not once, but twice, and then afterwards tried knocking on. The mugs were still dirty and had lip marks and coffee marks. Thankfully we only stayed for 1 night as a pitstop before flying back to England. I do not recommend this hotel! Seker Pinar, General Manager at Hilton Garden Inn Kocaeli Sekerpinar, responded to this review Dear GuestFirst of all we would like to thank you for choosing Hilton Garden Inn Kocaeli - Şekerpınar and completing our Guest questionnaire following your recent stay with us.We are pleased to learn that you were generally satisfied with our services. In order to improve our services and make your future stays more comfortable, we would be grateful if you could share your comments in more detail- guiding us to understand yourpreferences.Thank you very much once again for sharing your comments and we all look forward to welcoming you back to the Hilton Garden Inn Kocaeli - Şekerpınar in the near future.Sincerely,Hayri KAHRAMANFront Office Manager - Ön Büro Müdürü Hilton Garden Inn Kocaeli-Şekerpınar hayri.kahraman@hgisekerpinar.com0(262) 999 22 00
User:jojo123454321
Trip type: Business
Just Medium (a stop in the medium of my business trip)
09 Apr 2023
I took this hotel in order to short my travel time the day after.The hotel is just medium - Don't expect the Hilton experiencePeople are nice (like in all Turkey)The room are old but spaciousThe view is ... :-( as well as the breakfast Seker Pinar, General Manager at Hilton Garden Inn Kocaeli Sekerpinar, responded to this review Dear ; GuestThank you for taking time to complete our guest questionnaire to share your recent Hilton Garden Inn Kocaeli - Şekerpınar experience with us.I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.Thank you very much once again for sharing your comments and we all look forward to welcoming you back to the Hilton Garden Inn Kocaeli - Şekerpınar the near future.Sincerely,Hayri KAHRAMANFront Office Manager - Ön Büro Müdürü Hilton Garden Inn Kocaeli-Şekerpınar hayri.kahraman@hgisekerpinar.com0(262) 999 22 00
User:frankP9791RK
Trip type: Business
Fantastic 6 night stay
05 Dec 2022
Hotel somewhat close to SAW airport. Staff was amazing. Hotel was nice. Breakfast was better than expected and a nice buffet. this was a Really good value for the money. I would definitely stay here again. Seker Pinar, Genel Müdür at Hilton Garden Inn Kocaeli Sekerpinar, responded to this review Dear Frank,Thank you for taking time to complete our guest questionnaire to share your recent Hilton Garden Inn Kocaeli - Şekerpınar experience with us.I am very delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.Thank you very much once again for sharing your comments and we all look forward to welcoming you back to the Hilton Garden Inn Kocaeli - Şekerpınar the near future.Sincerely,Hayri KAHRAMANFront Office Manager - Ön Büro Müdürü Hilton Garden Inn Kocaeli-Şekerpınar hayri.kahraman@hgisekerpinar.com0(262) 999 22 00