Surmeli Hotel Istanbul

Recent Reviews: 337

• User: Misty G

  Trip type: Solo travel

  First Instabul visit

  Noisy area. Front desk not very welcoming, informative or courteous. Man kept answering phone calls Instead of putting them on hold to fully give me hotel information. He continue conversations multiple times. I received no receipt whatsoever. I went back to ask questions the next day and a woman just huffed very annoyed. Someone booked hotel for me so I didn't know much about hotel but typically… Read moreNoisy area. Front desk not very welcoming, informative or courteous. Man kept answering phone calls Instead of putting them on hold to fully give me hotel information. He continue conversations multiple times. I received no receipt whatsoever. I went back to a… Read more

• User: Irem A

  Trip type: Family

  Horrible!

  Very disappointing experience.From the moment we arrived, the staff were unhelpful and dismissive. Instead of resolving an issue with our booking, they pushed the responsibility onto us and offered no real support. Even when we asked to speak with the manager, nothing was handled professionally.The attitude at reception was particularly rude, which made us feel quite uncomfortable during our stay.… Read moreVery disappointing experience.From the moment we arrived, the staff were unhelpful and dismissive. Instead of resolving an issue with our booking, they pushed the responsibility onto us and offered no real support. Even when we asked to speak with the manager,… Read more

• User: Peter W

  Trip type: Solo travel

  Not the five-star experience advertised

  I chose this hotel for my final night in Istanbul before a long haul flight back to New Zealand, based on its five star rating and how it is presented online. I was expecting a quiet, comfortable and premium stay. Unfortunately, the experience fell well short of that.Before arrival, I requested a non smoking room, a higher floor, and an airport transfer. The transfer was clearly listed on the rese… Read moreI chose this hotel for my final night in Istanbul before a long haul flight back to New Zealand, based on its five star rating and how it is presented online. I was expecting a quiet, comfortable and premium stay. Unfortunately, the experience fell well short… Read more

• User: Claire K

  Trip type: Solo travel

  not the best

  The hotel rooms are filthy not the standard that one would expect in such a lovely country the walls are paper thin soyou can hear next doorThe hotel rooms are filthy not the standard that one would expect in such a lovely country the walls are paper thin soyou can hear next door

• User: Safari57137588085

  Trip type: Business

  Stay away from this hotel

  Bad location - polluted air, noisy main road in front of the hotel and construction works under my window. The reception doesn’t provide wi-fi before you check in after 2 pm. The breakfast is simple and they can’t service you, if there are more than 5 people in the restaurant. I paid crazy money for this room as you well see everything is old, broken and the smell is disgusting. I don’t recommend.… Read moreBad location - polluted air, noisy main road in front of the hotel and construction works under my window. The reception doesn’t provide wi-fi before you check in after 2 pm. The breakfast is simple and they can’t service you, if there are more than 5 people i… Read more