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This hotel welcomes guests in Istanbul.
The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A fireplace creates a cosy atmosphere. There are a number of shops, including a souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms are equipped with air conditioning, central heating and a fan. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. There is also an ironing set, a trouser press and a tumble dryer. A telephone, a television with satellite/cable channels, a radio, a plug adapter, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.
The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. For those who wish to stay active while on holiday, the hotel offers tennis. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments. Activity coordinators organise an entertainment programme for adults and children.
Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.
Haci Ahmet Mah
Check-in from 3:00 PM · check-out by 12:00 PM
Excellent
1695 reviewsUser: burnett578
Trip type: Friends getaway
Concierge feedback
Yucel asst conceirge is very helpful and accomodating to the need of the guest. Keep up the good work and looking forward to stay in the hotel in the future. Berrin Doğan, Guest Services / Front Office at Sheraton Istanbul City Center, responded to this rev…
User: davidlV3608LO
Trip type: Family
Perfect
Lovely hotel in a nice quite location approximately 3 miles from centre.Tho traffic is a nightmare Arrived late and was ushered to room by Yucel who's very informative about Istanbul. Room good size and lots of toiletries inc toothbrush and paste..Good strong…
User: Steve M
Trip type: Solo travel
Blood on pillow
Auckland was magnificent, very good customer service, went out of his way to help me.However, I was charged for getting blood on the pillow and one towel, they said if any more blood then I will be charge for anything I get blood on. 5 star hotel and they coul…
User: Regina M
Trip type: Solo travel
Ibrahim is the heart of the place
The hotel is beautiful and rooms are nice.Breakfast is exquisite.What stands out is rtje attention and performance frol Ibrahim at the breakfast restaurant.Quite knowledgeable and eager to assist. Berrin Doğan, Guest Services / Front Office at Sheraton Ista…
User: Holli M
Trip type: Family
Overall experience
Location is great! The property is very clean and everyone is friendly. Had a great experience with Levent, one of the managers and Ali, who worked at the bar. Very nice! Berrin Doğan, Guest Services / Front Office at Sheraton Istanbul City Center, responde…
