


112+ photos
This hotel is located in Istanbul.

Molla Gürani Cd.
Check-in from 2:00 PM · Check-out by 12:00 PM

Molla Gürani Cd.
Check-in from 2:00 PM · Check-out by 12:00 PM
Excellent
248 reviewsUser: Go29646521377
Trip type: Business
Nowhere near a 5-star standard: Misleading staff, zero service, and blatant rip-offs
This hotel does not deserve its 5-star rating. Customer service is nonexistent—I sent 10 emails before arrival and they ignored nine of them. Housekeeping never restocked basic toiletries like shampoo.?Worse, the front desk is dishonest. I explicitly asked if the small nuts and biscuits on the table were complimentary; staff assured me they were free. At checkout, they slapped a 700 TRY charge on… This hotel does not deserve its 5-star rating. Customer service is nonexistent—I sent 10 emails before arrival and they ignored nine of them. Housekeeping never restocked basic toiletries like shampoo.?Worse, the front desk is dishonest. I explicitly asked if…
User: Anne-Lise L
Trip type: Family
A complete fraud for a 5-star hotel!!!
User: Carmen J
Trip type: Family
More like a 3 star hotel
More like a 3 star hotel and experience overall . We have been originally booked for a junior terrace suite but located at the 5th floor( last one of the building )the room was boiling hot . The air con couldn’t be run in the night because it was way too loud and kids kept complaining of the noise . Next day we payed a difference then moved to a different category of the room which was better . Ho… More like a 3 star hotel and experience overall . We have been originally booked for a junior terrace suite but located at the 5th floor( last one of the building )the room was boiling hot . The air con couldn’t be run in the night because it was way too loud…
User: Mohammed M
Trip type: Couples
Amazing hotel
The interior decor of the hotel and room was really nice and royal. Room was very spacious.Breakfast had a good variety of things although nothing was really labelled. Spa areas were clean and had good facilities. One area is for unisex use and one is for women only. Swimming pool, sauna, steam room, turkish bath and gym. The location is not close to the main tourist places but it is only a few mi… The interior decor of the hotel and room was really nice and royal. Room was very spacious.Breakfast had a good variety of things although nothing was really labelled. Spa areas were clean and had good facilities. One area is for unisex use and one is for wome…
User: U9568AVhalaa
Trip type: Family
Amazing hotel
This hotel is amazing and worth the price, it’s so beautiful and the staff are very friendly and welcoming. Enes was wonderful, very nice and respectful and helped us a lot with our questions 5 stars for Enes . The rooms are beautiful and the hotel has different sizes for family or if you’re travelling alone. The hotel is in a great location with a shopping centre in walking distance, and a lot of… This hotel is amazing and worth the price, it’s so beautiful and the staff are very friendly and welcoming. Enes was wonderful, very nice and respectful and helped us a lot with our questions 5 stars for Enes . The rooms are beautiful and the hotel has differe…
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