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Crystal Palace Pattaya

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Crystal Palace Pattaya

locationNaklua, Pattaya-Chonburi

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About Crystal Palace PattayaAbout Crystal Palace Pattaya

Location

This hotel welcomes guests in Bang Lamung.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Daily newspapers are available for purchase. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. Guests will also find a refrigerator included among the standard features. A trouser press is provided for guests' convenience. A TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A terrace with sun loungers and parasols is available. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Water sports enthusiasts can enjoy windsurfing, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and darts. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath and massage treatments. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club. Copyright GIATA 2004 - 2024. Multilingual, powered by www.giata.com for client no. 127371

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Amenities at Crystal Palace Pattaya Amenities at Crystal Palace Pattaya

  • Facilities

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      Air conditioning

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      Hotel Safe

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      Lifts

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      Café

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      Small supermarket

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      Hairdresser

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      Bar(s)

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      Nightclub

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      Games room

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      Restaurant(s)

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      Conference Room

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      Internet access

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      WLAN access

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      Room Service

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      Laundry Service

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      Bicycle Cellar

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      Bicycle Hire

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      Car Park

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      Garage

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      Kids Club

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      Playground

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      TV Room

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      Laundry Facilities

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      Waterslide

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      Disability-friendly

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      Wifi

  • Beach

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      Parasols

  • Beauty and Spa

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      Massage

  • Category

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      Category (Official)

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      Category (Recommended)

  • Hygiene

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      Protective hygiene screens

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      Social distancing regulations

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      Enhanced cleaning programme

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      Contactless payment

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      Contactless check-in/-out

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      Protective masks for guests

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      Hand sanitiser

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      Sanitiser dispenser

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      Hygiene training for staff

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      Health checks on staff

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      Use of commercially available disinfectants

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      Protective equipment for employees

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      Packaged meals

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      Time interval between room bookings

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      Protective equipment for guests

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

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      Continental Breakfast

  • Room Facilities

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      Bathroom

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      Shower

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      Internet access

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      Fridge

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      King-size Bed

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      Air conditioning (centrally regulated)

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      Balcony/Terrace

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      TV

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      Double Bed

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      Wheelchair access

  • Sport/Entertainment

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      Outdoor Pool(s)

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      Children's Pool

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      Pool bar

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      Sun loungers

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      Parasols

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      Jacuzzi

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      Sauna

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      Sun terrace

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      Steam bath

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      Diving

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      Windsurfing

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      Table Tennis

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      Gym

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      Cycling/Mountain Biking

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      Billiards/Snooker

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      Number of Pools

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      Darts

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

23

Very Good

30

Average

11

Poor

6

Terrible

7

Recent Reviews: 77

  • User:MaaritT46

    Trip type: Family

    Never coming back

    rating18 Mar 2026

    Dirty hotel. There were cockroaches in our rooms. Cleaners don’t do their jobs and almost all staff was very rude. We asked couple of times clean sheet but cleaners started to shout us. Dirty sheets and we did not get toiletpaper or clean handtowels. Beds were hard. We got wrong rooms and they wanted more money if we want go to the rooms what we had already paid. Oldest building and pool were dirty too. There supposed to be poolbar in the roof but there was nothing. Both pools were dirty. Never coming back.There were huge groups of chinese tourists who yelled in the corridors early at mornings and late at nights.

  • User:petrus u

    Trip type: Family

    Worst hotel ive ever been in

    rating12 Mar 2026

    Literally the worst hotel ive ever booked into. The staff has been rude and the cleaners wont even bother to change sheets. I asked the cleaner lady to change sheets and she was extremely rude and told me "i understand" madly after she was ignoring me at first and had literally ask her 3 times before even getting that answer. After all that i thought she will change them but she didnt even do it😂. I have been in a better hostels than this "5" star garbage. Breakfast is also extremely mid and food tastes bland and you will get bored of it after 3 days. Also swimming pools are extremely dirty, shower has mold and "balconies" are filled with pigeon sh*t and used cigarettes. Would not recommend this place if you at least want bare minimum hotel service. Its unbelivable that this thing is called a 5 star hotel.

  • User:gezzathetravler

    Trip type: Family

    2 stars at best

    rating15 Dec 2025

    This hotel is terrible, rooms dirty and dusty everywhere, had to call cleaner back in to clean properly, floors around swimming pool area filthy dirty, WiFi terrible, buffet breakfast ok if you Chinese and Asian food, rice noodles, boiled veg, bee's and wasps everywhere careful not to get stung. Had to buy bug spray for the balcony as the hotel left the balcony light on till midnight so it was attracting all bugs and wasps. And to end all, from 6.20 am in the morning, all the coaches from the back of the hotel start to rev their engines up to take all Chinese tourists to the tours after they eat all the breakfast like a gang of locusts . Agoda reviews all lies, this hotel is NOT exceptional nor is it good. If you stay here and love your peace and quiet??. Then you not get it here believe me and my family, couldn't wait to check out after staying here for 1 week. They say you get what you pay for?. Lucky we only paid £400 for 2 rooms with Asian breakfast for 1 week. Never again, and like to add, are all Chinese people Def?. As all they do from 6 am morning is shout at eachother. 🤬👎 O another thing is hotel far from the city. 15/20 on baht bus, or 125 baht in bolt taxi. No amenities around hotel just a 7/11 store and a mini C shop. 👎👎🤬

  • User:singhtarundeep64747

    Trip type: Solo travel

    Excellent

    rating09 Sept 2025

    Pornprapha (Nannie) GSAExcellent Service and Friendly behaviourNice hotel with good staff…..10 out of 10 Clean room…..beautiful location

  • User:Wanderer02349855717

    Trip type: Couples

    Crystal Palace Hotel Pattaya (Crystal Palace Luxury Hotel Pattaya) 8/10

    rating16 Mar 2025

    After a long journey from Hanoi to Bangkok and then to Pattaya, we—Avi and Jessica—arrived at Crystal Palace Luxury Hotel Pattaya on a pleasant afternoon. After hours of travel, stepping into this hotel felt like shedding all the exhaustion. We were fortunate to be assigned a room in the newly built Crystal Luxury section, and from the moment we stepped inside, we knew we had made the right choice.The room immediately impressed us with its refined and well-arranged space. It was quiet, spacious, and elegantly designed, offering a sense of relaxation and comfort. The highlight was undoubtedly the bed—exceptionally soft and plush, making it incredibly easy to sink into a deep, restful sleep. The bathroom was spotless and thoughtfully designed, providing both functionality and a touch of modern convenience.However, one downside of the hotel is its location—it’s not close to the beach. For those looking for an oceanfront stay, this might be a slight inconvenience. On the other hand, if nightlife and culinary experiences are a priority, the hotel’s proximity to night markets and bustling eateries (just 200 meters away) is a major advantage. It was incredibly convenient for exploring Pattaya’s vibrant energy after dark.When it comes to the staff and service, they performed their duties professionally, but with a lack of warmth and engagement. They smiled, but not in a way that made us feel particularly welcomed. While they provided adequate responses to our questions, they didn’t go out of their way to connect or engage with guests proactively.Final Thoughts: Despite a few minor shortcomings, Crystal Palace Luxury Hotel Pattaya remains a solid choice for travelers seeking comfort, tranquility, and modern amenities after a long journey. The well-designed rooms, excellent bedding, and convenient location for nightlife make it a great option. If the service team could be more attentive and engaging, the experience would be even better.Overall, we would rate this hotel 8/10—a wonderful experience that, with just a little improvement in customer service, could easily reach a higher score.- Avi & Jessica

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