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The Empress Hotel

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The Empress Hotel

locationChiang Mai City, Chiang Mai

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About The Empress HotelAbout The Empress Hotel

Location

This city hotel is located in the heart of the city, only some 15 minutes' walk from the famous night market. Guests will find countless sights in the near surroundings, while the local "Tuk-Tuk" taxis can be reached in about 50 m, while Chiang Mai airport lies about 5 km from the hotel.

Facility

The hotel has 375 rooms, including 8 suites, 177 single rooms and 150 double rooms, which are located on 17 storeys and are reachable by 4 lifts. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can take advantage of the nightly turndown service. Cleaning on departure is among the services offered. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Some of the wheelchair-friendly rooms have a wheelchair-accessible bathroom. The hotel has family rooms, non-smoking rooms and smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Sun loungers and parasols are available on the sun terrace. A variety of refreshing drinks await guests at the pool bar. Leisure options at the hotel include cycling/mountain biking, a gym, aerobics, a spa and a steam bath. For a fee, guests can also enjoy a sauna and massage treatments. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a dance club and a nightclub.

Meals

Various dining options are available, including a dining room, a café and a bar. Guests can indulge their palates at 3 restaurants (non-smoking, air conditioning and high chairs). Catering options include half board and full board. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at The Empress Hotel Amenities at The Empress Hotel

  • Facilities

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      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Foyer

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Lunch Buffet

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Pool

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

LocationLocation

Map preview

Around this property:

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Sleep Qualityrating
  • Locationrating
  • Roomsrating
  • Servicerating
  • Valuerating
  • Cleanlinessrating

Excellent

680

Very Good

755

Average

372

Poor

87

Terrible

41

Recent Reviews: 1935

  • User:Christopher C

    Trip type:

    Phenomenal

    rating12 Nov 2025

    I have been staying at this hotel for the past 20 years. I cannot fault the place. That’s why I keep coming back. For me it’s like home from home. May I thank you again.

  • User:Nat Z

    Trip type:

    Nice stay in beautiful hotel in Chiang Mai

    rating06 Nov 2025

    This was actually a split stay--one night, two away on a jeep tour, then four nights. One of the nicest hotels I've stayed in. Arrived each time and my room was ready and waiting. The second stay...

  • User:52debbib

    Trip type: Couples

    The best hotel in chiang mai

    rating03 Mar 2025

    I have stayed here for the last eight years. Both at the empress and the empress premier. Its like my home away from home. The staff are phenomenal . The rooms are spotless , the pool and gym are...

  • User:Ian B

    Trip type:

    Empress Hotel Chiang Mai.

    rating18 Feb 2025

    Large comfortable hotel, on the edge of Chiang Mai old town, we were upgraded and presented with a welcome bundle of snacks and drinks on arrival. Staff friendly and helpful, Breakfast buffet style...

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