Hotel St. Gotthard

Recent Reviews: 1526

• User:J y

  Trip type: Family

  Overpriced and decrepit old hotel

  15 Jun 2026

  This hotel plays that old game of bait and switch. All Rooms are advertised as having Air-Conditioning, but some rooms' AC don't work. After informing staff our room's AC did not work at all, they sent and set up a portable unit that vents out via opening a window using duct tubing with a Velcro, double sticky tape contraption. Looks like they have these unit in reserve and ready to hook up already. Unit doesn't really cool, it's like a fancy fan. What it does do is let in the very noisy loud sounds from various open dinning directly below the window from the closed side street and trams and street noise from hundreds of people and cars/trucks all day and night. At some time at night had to close the window to be able to try to sleep. Asked for different room and was offered one option, a less desirable and much more noisy room facing the very loud front street with loud noises and vibrations from the many Trams a few feet away, vehicles traffic and hundreds of people walking to and from main train station a block away all day and night. Second day asked for a stand fan and started leaving water bottles outside overnight to have cool water the next day - mini fridge also did not work. When I suggested a small credit, they got downright nasty and rude. Do yourself a favor, find another hotel just a little farther away and it will at least be a lot less expensive and make sure AC works. Hotelmanager Geschäftsführer, Geschäftsführer at Hotel St. Gotthard, responded to this review 3. Edit:Mr. J yp (why don't you write your full name?), from the very beginning of your stay, you looked for excuse after excuse in an attempt to obtain some form of refund.Let's start with the minibar: it is a standard hotel minibar, certainly not designed to store the meat you purchased from a butcher. As for the air conditioning, it works perfectly. However, during your stay it rained for several days, causing outside temperatures to drop, and the system automatically adjusts accordingly.You booked a room with a bathtub, exactly as stated in the room description. Once you arrived, however, you decided that a bathtub was no longer acceptable and wanted a shower instead. Unfortunately, a room change was not possible because the hotel was fully booked.Perhaps next time, instead of focusing solely on the lowest price, you should consider booking a larger room that better suits your needs.You also complain about safety in Zurich. Do you realize what you are writing? Zurich is one of the safest cities in the world and consistently ranks among those with the highest quality of life, yet you claim the opposite.Rest assured, this is not the right way to obtain any kind of refund either.Regards

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• User:AtomDamali

  Trip type: Family

  Most snobbish persons working in the hotel

  27 Apr 2026

  I stay in St Gottard yearly whenever I visit Zurich… Everytime I come there are completely new faces in the staff… I have not seen any staying more then a year… this time was the most unfriendly people I have seen…All staff should have a communication therapy if they want to improve standing of their hotel Hotelmanager Geschäftsführer, Geschäftsführer at Hotel St. Gotthard, responded to this review Dear Guest,Thank you for your stay in our Hotel. We appreciate your feedback, and we're sorry to read that certain aspects of your experience did not meet your expectations. We strive to provide a high level of service and create a welcoming atmosphere for our guests. It's disappointing to hear that you perceived a lack of enthusiasm among the staff. Your feedback is valuable, and we will share it with our team to address any areas of improvement in our service. Regarding the expenses, we understand that Switzerland can be a pricey destination. We continuously evaluate our pricing structure to ensure it aligns with the value and quality of the services we offer. If there are specific areas or incidents you'd like us to address or if you have further suggestions, please let us know. We take guest feedback seriously, and we aim to make improvements based on your insights. We hope to have the opportunity to better serve you in the future and provide a more positive experience. If you have any additional comments or concerns, feel free to share them with us. Warmest regards Hotel St. Gotthard Team

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• User:Moitravel76

  Trip type: Solo travel

  Great Hotel right on the Bahnhofstrasse

  08 Apr 2026

  First location could not be better, right on the Bahnhofstrasse, 2 minutes walk to every thing. Staff were nice and helpful. Check in and check out pretty smooth. Room was nice and clean. Toom service was sufficient. Beeakfast was good. Breakfast staff were kind and friendly. Will definitely stay here again Hotelmanager Geschäftsführer, Geschäftsführer at Hotel St. Gotthard, responded to this review Dear Guest,Thank you for staying at our hotel and for your positive feedback about our personal and our services. We are very happy we could reach your expectations.It was a pleasure to have you as our guest, and we hope to welcome you again soon.Best regardsYour St. Gotthard Team

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• User:Youssef B

  Trip type: Business

  Siham and Lluna smile

  26 Mar 2026

  My experience at the hotel was a true success, thanks to the great mood at breakfast created by Siham and Lluna. Their smiles made for a perfect start to the day. Hotelmanager Geschäftsführer, Geschäftsführer at Hotel St. Gotthard, responded to this review Dear Guest,Thank you for staying at our hotel and for your positive feedback about our personal and our services. We are very happy we could reach your expectations.It was a pleasure to have you as our guest, and we hope to welcome you again soon.Best regardsYour St. Gotthard Team

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• User:Luc O

  Trip type: Business

  Service top

  26 Mar 2026

  Fantastic breakfast service by Sihan and Lluna. Hotelmanager Geschäftsführer, Geschäftsführer at Hotel St. Gotthard, responded to this review Dear Guest,Thank you for staying at our hotel and for your positive feedback about our personal and our services. We are very happy we could reach your expectations.It was a pleasure to have you as our guest, and we hope to welcome you again soon.Best regardsYour St. Gotthard Team

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