Alpenhotel Fleurs de Zermatt
62+ photos
This hotel is located in Zermatt.
The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Further services and facilities include a babysitting service, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Central heating ensures that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. Other features include a telephone, satellite television, a radio and WiFi (no extra charge). Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and include a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.
The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. The hotel's location is particularly ideal for skiers. Ski passes are available locally. After an eventful day, guests can work out and recharge in the gym. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments.
The dining area includes a restaurant and a bar. A generous breakfast buffet and lunch are served every day. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.
Unterer Mattenweg 41
Check-in from 3:30 PM · check-out by 11:00 AM
Very Good
443 reviewsUser: liquidseal
Trip type: Couples
Could have been excellent. Free cat with room
As usual I can only post of my experience here and sadly it wasn’t great. April is spring skiing in Zermatt, maybe the hotel was in fact busy though we saw no evidence of that during our stay. So when after deep consideration the gentlemen on reception looked…
User: Avery K
Trip type: Solo travel
Lovely experience!
The room was in good condition and the staff members were all extremely kind! It was very close to the train station as well, which made things very easy when checking in or checking out. Although pricey, I sincerely enjoyed staying here!
User: RegularTraveller2320
Trip type: Family
Ruined by awful treatment of guests
A clean hotel on good location with friendly and helpful cleaning staff but totally ruined by the awful treatment of the front office staff. All of them. I have noticed many reviews saying the same thing. They like to reply blaming the guests for behaviour or…
User: Kyle E
Trip type: Family
Beautiful building ruined by incompetent, hostile management.
If you enjoy being glared at by reception staf. and monitored by management watching your every move on camera while paying a premium, this is the place for you. The hotel itself is well-kept and clean, but the vibe is absolute ice. "Upper Management" has cult…
User: emily w
Trip type: Family
Why Bother - spend elsewhere
Deeply Disappointing Stay — Rude Staff, Poor Service, and No AccountabilityWe were incredibly disappointed by our experience at this hotel in Zermatt — a place that is normally known for warmth and genuine hospitality. Unfortunately, this property was the comp…
