Hotel Walhalla

Recent Reviews: 361

• User:Shai L

  Trip type: Couples

  One of my worst stays in hotels

  09 Mar 2026

  Our stay was extremely disappointing and unfortunately one of the worst hotel experiences we’ve had.The room had no air conditioning. We reported the issue on the first night and were assured it would be fixed. The second night nothing had changed. On the third night we were moved to another room one floor above, but that room also had no working AC. The staff apologized but told us there was nothing they could do.The only way to cool the room was to open the window, which turned out to be directly above the bus and train station. The noise was unbearable. People were yelling and laughing outside until around 4:00 AM, and then at 5:30 AM the supply trucks arrived, making even more noise. We barely slept during our stay.Overall, the lack of air conditioning and the constant noise made the stay very uncomfortable. This issue should have been addressed properly, and guests should not be placed in rooms with these conditions. Melanie Hochstrasser, General Manager at Hotel Walhalla, responded to this review Dear 985shailThank you for taking the time to share your feedback.We are truly sorry to read that your stay did not meet your expectations and that you experienced discomfort during the nights. Please accept our sincere apologies for the inconvenience caused.During the winter season, our ventilation system operates in heating mode, which means that cooling through the air conditioning is not available. We understand that this may have been frustrating, especially when the room felt too warm. Opening the window is sometimes the quickest way to regulate the temperature, although we regret that the surrounding noise disturbed your rest.We also appreciate your understanding regarding our team, who did their best to assist and offered an alternative room. Nevertheless, we regret that we were not able to provide a more comfortable solution during your stay.Your feedback is very valuable to us and helps us continue to review and improve our communication with guests.We would welcome the opportunity to provide you with a better experience on a future visit.Kind regards,Hotel Walhalla Team

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• User:Ganesh Shantara... P

  Trip type: Business

  Nice hotel to stay

  08 Mar 2026

  Hotel Location (Near St. Gallen Station) and Environment is very nice. Staff is cooperative and hygiene is well maintained. Room was clean and neat. Just to mention to make available drinking water in the room. Melanie Hochstrasser, General Manager at Hotel Walhalla, responded to this review Dear ganeshshantarampThank you very much for your excellent rating and for sharing your kind feedback.We are delighted to hear that you enjoyed our location near St. Gallen station, the pleasant environment, and the cleanliness of the room. It is also wonderful to know that our team made a positive impression during your stay.Thank you as well for your suggestion regarding drinking water in the room. In Switzerland, tap water is of very high quality and perfectly safe to drink, which is why we encourage its use as a sustainable alternative.We hope to have the pleasure of welcoming you again on your next visit.Kind regards,Hotel Walhalla Team

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• User:Veroni S

  Trip type: Couples

  Very pleasant experience!

  20 Feb 2026

  We were upgraded on arrival. The room was spacious and comfortable, with excellent noise-blocking windows — you can barely hear the street despite the central location. Well maintained and practical for a short stay. Thank you to the staff for the hospitality! Hotel Walhalla, Other at Hotel Walhalla, responded to this review Dear Veronis2025Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

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• User:aglc8

  Trip type: Business

  Okay for a one-off stay

  18 Jan 2026

  The hotel has a very convenient location near the train station and the bus terminal, which is definitely a plus.Unfortunately, there were several drawbacks. The quality of housekeeping was disappointing. After the first cleaning, the room actually looked worse than before. The shower mat was crumpled, and there was a noticeable amount of used, dirty paper left in the toilet, as if something had been wiped and not flushed properly. Overall, there was no feeling of cleanliness.Another downside was the lack of basic toiletries such as a shower cap or cotton pads. Without a shower cap, it was practically impossible to use the shower properly. The bathroom has only a rainfall (tropical) shower, so it is not possible to rinse quickly without getting your hair wet. When switching to the handheld shower, hot water was dripping from above at the same time, which made showering very uncomfortable. There were also no bathrobes or slippers, and the floor was very cold. In general, the room felt cold even though the heating was set to the maximum, and stepping out of the shower was quite uncomfortable.The breakfast was rather limited, although it was tasty and sufficient to avoid feeling hungry.The staff did not feel particularly welcoming.Overall, I don’t think I would choose to stay at this hotel again. Hotel Walhalla, Other at Hotel Walhalla, responded to this review Dear Guest,Thank you for taking the time to share your honest feedback. We appreciate your comments, as they help us identify areas where we need to improve.We are pleased to hear that you found our location convenient, however we are sincerely sorry that your overall experience did not meet your expectations.Cleanliness is one of our top priorities, and we are very concerned to learn about the condition of your room after housekeeping service. This is certainly our standard. Your comments have been shared with our housekeeping management so that this issue can be addressed thoroughly.We also regret the inconvenience caused by the shower configuration and the lack of certain amenities. Your feedback regarding toiletries, bathrobes, slippers, and room temperature is valuable, and we understand how these details can significantly affect comfort, especially after showering. We do offer these amenities at the reception upon request.Regarding breakfast, we are glad to hear that you found it tasty, though we regret that the selection felt limited. We are also sorry if our staff did not come across as welcoming, as hospitality and attentiveness are very important to us. Could you please elaborate on how the staff made you feel unwelcome?We truly regret that your stay did not leave a positive impression and that you would not choose to return. We are however grateful for your honest feedback, which helps us improve our service and facilities.We would be excited to welcome you again and wish you a pleasant day.Kind regards,ReceptionHotel Walhalla

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• User:mary d

  Trip type: Family

  Great stay

  04 Jan 2026

  Comfortable beds and spacious rooms. Good conditioner in the shower! Breakfast was amazing with lots of choices. I recommend the steamed milk with cocoa mix! Hotel Walhalla, Other at Hotel Walhalla, responded to this review Gentile marydF8355URGrazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto.Cordiali saluti,Hotel Walhalla Team

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