Sure Hotel By Best Western Center

Recent Reviews: 259

• User:JoannaMarie93

  Trip type: Solo travel

  Hotel run down but ideal location

  07 May 2026

  Hotel is ideally located in Central Gothenburg. Near to Steinpiren Station (2 mins walk) for buses/tram access and close to the Haga District (5 mins walk). Therefore close to plenty of transport options, shops, 7/11 shops, takeaways, Independent shops, bars, restaurants and the Feskekörka Market. The hotel itself is very run down and in dire need of an deep clean and update. The room I had was a small single - the room itself was run down - dirty curtains, blood on the walls, parts of the walls with dents in. The bed was comfortable. The bathroom was clean and tidy. The downstairs breakfast area is clean/tidy but appears run down. There is lift access even if it is slow. The stairwell again needs a clean and update and noted part of the banister was broken. The staff are very friendly, helpful and avaliable around the clock. Cleaning of the room avaliable on request and done. The breakfast avaliable has a good range of European breakfast options including pastries, biscuits, meats, cheese and salad items. Extensive options for hot drinks and juices. Drinks also avaliable around the clock. Also able to purchase soft drinks from reception.

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• User:wtilleman

  Trip type: Business

  Receptionist keeps guests awake

  31 Mar 2024

  I have been staying several times in this hotel, but this week was terrible. I was awaken at 3 AM by loud voices on the coridor. When checking, it was Rebekka, the receptionist of the hotel talking very loud. When I asked her to keep her voice down because people are sleeping, she started yelling at me that she was working there and I should go back to my room. She was still shouting very loudly. Then I asked her again very kindly to keep her voice down but then she yelled at me 'GO TO YOUR ROOM NOW'. This is absolutely unacceptable. As a receptionist she should know she needs to be quite during the night. Because I was awake, I couldn't sleep anymore and have been awake till the morning. I will NEVER stay in this hotel again. Very unprofessional.

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• User:825priyac

  Trip type: Couples

  Worst

  21 May 2023

  Hello, My experience was really really bad. Not recommended for anyone in the future, couples, families and friends. No fika was available, house keeping enters the rooms anytime even if you mention the tag private outside the room.

• User:jonfO2835ZH

  Trip type: Business

  Not recommended

  12 Nov 2022

  Other than the reception staff (who were very professional and pleasant), my stay at this hotel was terrible. Overhead light didn’t work in my room, bathroom light flickered off and on regularly. Thin stained towels. The bed was saggy and uncomfortable.No basic amenities (like ice). Decent breakfast buffet. No bar.My room was changed - they couldn’t get this light changed…really.New room featured a “booger wall”…Extraordinarily disappointed. Particularly as there is a hotel 100m away (essentially the same cost…maybe €5 more per night) that, upon inspection is much better.If I hadn’t been required to pay entire fee up front, I would have changed. I was by myself, so It wasn’t as big a deal as if I’d been with my wife.

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• User:Philip K

  Trip type: Business

  Very nice hotel with friendly staff and a good breakfast in a good location

  10 Oct 2022

  The hotel is located right near the main shopping area and close to many interesting sites. Public transportation is a few minutes away as well. The staff were very friendly and helpful and the room was nice. The breakfast was good and there is a waffle bar available in the evenings. The street is very busy and loud so if you want some quiet you have to close the window (if you're on the street side) but once the window is closed the room is silent. Very good value for the money, I definitely recommend it.

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