Cinnamon Citadel Kandy

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72+ photos

Cinnamon Citadel Kandy

Name: Cinnamon Citadel Kandy
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, sri-lanka
Telephone: 353818882077
Rating: 4.3

kandy, sri lanka

About Cinnamon Citadel Kandy

location

This hotel is situated about 5 km from the lively city of Kandy and its many shops and entertainment venues. Many attractions and a connection to the public transport network are equally close. Colombo's airport is about 120 km away. The transfer time is approximately 3 hours.

facility

121 rooms are located on 5 storeys and can be reached by 2 lifts. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a TV, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. Those who wish to stay active while on holiday can enjoy on-site tennis. For a fee, cycling/mountain biking is also available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, badminton, billiards, darts, squash, yoga and aerobics. A spa, a sauna and massage treatments are available in the wellness area. An entertainment programme and live music are also options for entertainment.

meals

Various dining options are available, including a café, a bar and a pub. Great food and friendly service await guests in 2 air-conditioned restaurants. Catering options include bed and breakfast, half board, full board and all-inclusive. At breakfast (continental), lunch, and dinner, guests serve themselves at the lavish buffet or order a set menu (for lunch and dinner). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Cinnamon Citadel Kandy

Facilities (15)

Air conditioningLobby24-hour receptionCurrency ExchangeConference RoomRoom ServiceLaundry ServicePlaygroundPetsIroning servicesLaundryNewspaperParkingSmoking roomsWifi

Beauty and Spa (2)

MassageSpa

Building Information (1)

Garden (m²)

Business Center and Conferences (1)

Business Center

Common Area (3)

Game RoomPicnic areaSun Deck

Family and Kids (1)

Childcare service

General Services (6)

ConciergeDoctor on callLuggage storageMultilingual StaffWake-up Call / ServiceWheelchair

Hygiene (5)

Contactless check-in/-outProtective equipment for employeesProtective equipment for guestsGym/ Fitness centreFirst-aid services

Meals (7)

Breakfast BuffetBreakfast ServedContinental BreakfastBarBarbequeCafeRestaurant

Outdoor Activities and Sports (1)

Outdoor sports

Room Facilities (12)

ShowerBathtubHairdryerMinibarFridgeTVBathrobesClosetFireplaceRoom serviceSlippersToiletries

Security (2)

Fire extinguishersSecurity Guard

Sport/Entertainment (7)

Indoor PoolOutdoor Pool(s)Swimming PoolSaunaTable TennisGymEvents

Transfers (2)

Airport TransfersShuttle Service

Location

Kandy, Sri Lanka

124, Srimath Kuda Ratwatte Mawatha

What's nearby

Bus Station2km
Bars / Pubs5km
Golf Course5km
Restaurants5km
River5km
Shopping opportunities5km
Train Station5km
Sea120km

Check-in from 2:00 PM · Check-out by 12:00 PM

Kandy, Sri Lanka

124, Srimath Kuda Ratwatte Mawatha

What's nearby

Bus Station2km
Bars / Pubs5km
Golf Course5km
Restaurants5km
River5km
Shopping opportunities5km
Train Station5km
Sea120km

Check-in from 2:00 PM · Check-out by 12:00 PM

User Rating & Reviews

4.3

Very Good

4936 reviews

Value
Rooms
Cleanliness
Service

Excellent2589
Very Good1657
Average457
Poor133
Terrible100

Recent Reviews: 4936

User: Y1878GDadrianab
Trip type: Friends getaway
A fabulous experience
09 Apr 2026
An extraordinary experience! Everything was great: the room, the pool, the service ( especially Sasi). A big plus was the food-we absolutely loved it Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Adriana,Thank you very much for your wonderful review.We’re delighted to hear that you had such an extraordinary experience with us and enjoyed everything from the… An extraordinary experience! Everything was great: the room, the pool, the service ( especially Sasi). A big plus was the food-we absolutely loved it Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Adriana,Thank you very…
User: ArunsiriNN
Trip type: Family
Classy hotel with friendly staff
08 Apr 2026
Excellent hotel. Very friendly staff and good food. We were a group of 80 people from Australia and were taken care of very well!! Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Arunsiri,Thank you very much for your kind review.We’re delighted to hear that your group had such a wonderful experience with us and that you enjoyed the friendly service and good f… Excellent hotel. Very friendly staff and good food. We were a group of 80 people from Australia and were taken care of very well!! Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Arunsiri,Thank you very much for your kind…
User: Udyani E
Trip type: Family
Great service
08 Apr 2026
Had a great time and great service by Sasi Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Udyani,Greetings from Cinnamon Citadel!Thank you for your positive review. We are glad that you enjoyed your stay at Cinnamon Citadel Kandy. We are very pleased to know that you enjoyed the services extended by our colleagues and your kind sentiments will be passed on t… Had a great time and great service by Sasi Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Udyani,Greetings from Cinnamon Citadel!Thank you for your positive review. We are glad that you enjoyed your stay at Cinnamon Cita…
User: Anthony C
Trip type: Family
Cricket and Cognac
08 Apr 2026
Tropical paradise with wonderful cricket. Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Anthony,Greetings from Cinnamon Citadel!Thank you for your valuable feedback. Looking forward to welcoming you once again.Team Cinnamon Citadel.Tropical paradise with wonderful cricket. Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Anthony,Greetings from Cinnamon Citadel!Thank you for your valuable feedback. Looking forward to welcoming you once again.Team Cinn…
User: Nirosha G
Trip type: Friends getaway
Bravo
08 Apr 2026
Wow lovely food & service Thank you everyone & big thank you MrNaleen & sri, Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Nirosha,Thank you for your lovely feedback.We’re delighted to hear that you enjoyed the food and service. A big thank you for your kind appreciation of Mr. Naleen and Sri, its truly means a lot to us and will be shared with… Wow lovely food & service Thank you everyone & big thank you MrNaleen & sri, Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Nirosha,Thank you for your lovely feedback.We’re delighted to hear that you enjoyed…

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