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Homesri-lanka

Cinnamon Citadel Kandy

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Cinnamon Citadel Kandy

locationKandy, Kandy

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About Cinnamon Citadel KandyAbout Cinnamon Citadel Kandy

Location

This hotel is situated about 5 km from the lively city of Kandy and its many shops and entertainment venues. Many attractions and a connection to the public transport network are equally close. Colombo's airport is about 120 km away. The transfer time is approximately 3 hours.

Facility

121 rooms are located on 5 storeys and can be reached by 2 lifts. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Most of rooms include a balcony or terrace as a standard feature. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Other amenities available include an ironing set and a trouser press. A direct dial telephone, a TV, a CD player, a DVD player and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Amenities provided in the rooms include slippers and a daily paper. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer and bathrobes are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. Those who wish to stay active while on holiday can enjoy on-site tennis. For a fee, cycling/mountain biking is also available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, badminton, billiards, darts, squash, yoga and aerobics. A spa, a sauna and massage treatments are available in the wellness area. An entertainment programme and live music are also options for entertainment. Copyright GIATA 2004 - 2026. Multilingual, powered by www.giata.com for client no. 127371

Meals

Various dining options are available, including a café, a bar and a pub. Great food and friendly service await guests in 2 air-conditioned restaurants. Catering options include bed and breakfast, half board, full board and all-inclusive. At breakfast (continental), lunch, and dinner, guests serve themselves at the lavish buffet or order a set menu (for lunch and dinner). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Cinnamon Citadel Kandy Amenities at Cinnamon Citadel Kandy

  • Facilities

    • -

      24-hour reception

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      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Garage

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      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Playground

    • -

      Pub(s)

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

    • -

      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

    • -

      Continental Breakfast

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      Evening Buffet

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      Full Board

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      Half Board

    • -

      Lunch Buffet

    • -

      Set menu dinner

    • -

      Set menu lunch

    • -

      Special Diet

    • -

      Special Offers

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Badminton

    • -

      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

    • -

      Gym

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      Jacuzzi

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      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Sun loungers

    • -

      Sun terrace

    • -

      Table Tennis

    • -

      Tennis

LocationLocation

Map preview

Around this property:

Bus Station

2 km

Bars / Pubs

5 km

Golf Course

5 km

Restaurants

5 km

River

5 km

Shopping opportunities

5 km

Train Station

5 km

Sea

120 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2589

Very Good

1657

Average

457

Poor

133

Terrible

100

Recent Reviews: 4936

  • User:Y1878GDadrianab

    Trip type: Friends getaway

    A fabulous experience

    rating09 Apr 2026

    An extraordinary experience! Everything was great: the room, the pool, the service ( especially Sasi). A big plus was the food-we absolutely loved it Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Adriana,Thank you very much for your wonderful review.We’re delighted to hear that you had such an extraordinary experience with us and enjoyed everything from the room and pool to the service and food. It’s especially heartening to know that Sasi made a positive impression with his service, your kind appreciation will certainly be shared with him.We truly value your feedback and look forward to welcoming you back to Cinnamon Citadel Kandy for another fabulous stay.Team Cinnamon Citadel

  • User:ArunsiriNN

    Trip type: Family

    Classy hotel with friendly staff

    rating08 Apr 2026

    Excellent hotel. Very friendly staff and good food. We were a group of 80 people from Australia and were taken care of very well!! Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Arunsiri,Thank you very much for your kind review.We’re delighted to hear that your group had such a wonderful experience with us and that you enjoyed the friendly service and good food. It was truly our pleasure to host your group from Australia, and we’re happy to know that our team took good care of you throughout your stay.We sincerely appreciate your feedback and hope to welcome you again to Cinnamon Citadel Kandy in the future.Team Cinnamon Citadel

  • User:Udyani E

    Trip type: Family

    Great service

    rating08 Apr 2026

    Had a great time and great service by Sasi Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Udyani,Greetings from Cinnamon Citadel!Thank you for your positive review. We are glad that you enjoyed your stay at Cinnamon Citadel Kandy. We are very pleased to know that you enjoyed the services extended by our colleagues and your kind sentiments will be passed on to all the team members. Whilst thanking you for your patronage, we do look forward in welcoming you to Cinnamon Citadel once again.Team Cinnamon Citadel Kandy.

  • User:Anthony C

    Trip type: Family

    Cricket and Cognac

    rating08 Apr 2026

    Tropical paradise with wonderful cricket. Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Anthony,Greetings from Cinnamon Citadel!Thank you for your valuable feedback. Looking forward to welcoming you once again.Team Cinnamon Citadel.

  • User:Nirosha G

    Trip type: Friends getaway

    Bravo

    rating08 Apr 2026

    Wow lovely food & service Thank you everyone & big thank you MrNaleen & sri, Cinnamon Citadel , Owner at Cinnamon Citadel Kandy, responded to this review Dear Nirosha,Thank you for your lovely feedback.We’re delighted to hear that you enjoyed the food and service. A big thank you for your kind appreciation of Mr. Naleen and Sri, its truly means a lot to us and will be shared with the team.We look forward to welcoming you back to Cinnamon Citadel Kandy again soon.Team Cinnamon Citadel

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